“One of the carnations was short and a artificial stem was snapped”

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Was very disappointed to see the picture that my daughter sent for her birthday flowers. I ordered the EX Damson delight for the colour combination which I knew was a favourite of my daughter. The image on the website was nowhere near the flowers that arrived. They have filled out a little over the week but still a disappointment to me.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“The flowers I ordered were £47 and I was underwhelmed when the recipient sent me a photo. The bunch was small with not many expensive flowers and the price did not replicate what was delivered. They arrived on time and the ordering was easy but unfortunately the flowers were not as expected and I felt that they were no better than a supermarket bunch which would have cost less than half the price. Customer service offered some advice- change the vase and wait a week to see if they change but as the flowers were bought for a bereavement I didn’t want to bother the recipient or let them know that I wasn’t happy with the service.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“Pleased with the flowers but arrived a day late, even after ordering weeks in advance! I know the post office are not particularly reliable but maybe this could have been taken into account!!!”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our Tracked 24 service is based on a 1-2 working day delivery with a 95% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 2 years ago

“Very disappointed with the quality, all foliage very few flowers.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“Thought it was a bit rubbish using Royal Mail, she missed the delivery and rebooked it then wasn’t in again and no option to rearrange it so I guess they got left with Royal Mail as the sorting office was to far for her to get them”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear the recipient was out on both delivery attempts. A calling card should have been left for the recipient so they could either collect or rearrange delivery. Please let us know if a calling card was left for them. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 2 years ago

“I bought my mum a 3 month subscription. And to be honest she said they were all very thirsty when they arrived and 2 out of the 3 bunches never really opened properly. So very disappointed”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“I have used Bunches several times in the past but was sadly disappointed with recent purchase.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“I’ve used these for years & have always rated them very high however this time there was a problem with one of my orders it just didn’t arrive at all so I complained & a free bunch of flowers was sent but sadly totally different to my original order & I wasn’t pleased with their choice”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Bunch of flowers arrived as planned via the courier. It didn't come with any plant food and lasted less than a week before we had to put in trash.”

Helpful Report

Posted 2 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 2 years ago

“Flowers died in 3 days, was not worth the money.”

Helpful Report

Posted 2 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 2 years ago

“Not very happy . Delivery on time, flowers look nice, But the flowers died far too soon, Contacted customer service they didn't sound interested , I thought with purchasing from not so cheap florist they would of been better customer service and flowers. So now am going back to B&M flowers”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry that you have been unhappy with the flowers received. After looking into this. We can see that you contacted us 9 days after delivery to advise you expected the flowers to last 14 day. As explained on our website we offer a 7 day freshness guarantee. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 2 years ago

“I've used Bunches for a few years now and always been pleased with the flowers they've sent and as such, l had no issues with ordering Valentines flowers for my wife. The cost was £30 and I was able to pay part cash and loyalty points. I had the flowers delivered to my wife's office and when she arrived home later in the day l was very disappointed as they bore no reference to what I had ordered. A small handful of carnations with a few pieces of gypsophillia that hardly filled a small vase. I will think twice before l place another order with Bunches!”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“Several of the Chrysanthemum heads had fallen off their stems into the packaging and the whole display looked jaded. Not acceptable at a price of £35. If you can't offer a decent product at this time of year you should discontinue delivering flowers. I took photos after two days that I have tried to forward to you.”

Helpful Report

Posted 2 years ago

“Have been great in the past, but last bunch of flowers was embarrassingly small.”

Helpful Report

Posted 2 years ago

“Flowers that arrived didn't look the same as advertised ,a lot smaller roses arrived than what we're pictured an some damaged , won't be in in a rush to use again”

Helpful Report

Posted 2 years ago

“Bought a dozen roses for Valentines Day. A week later and they're still in bud - none has come out fully. Very disappointed.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Not nice looking at all! Seem to have stunned the flowers to open slowly.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Sorry to say ,the quality of the roses was not good, really only lasted 2 -days and not one rose opened fully...dissapointed.”

Helpful Report

Posted 2 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 2 years ago

“I bought roses and freesias and the rose buds never really opened properly - bouquet just looked messy!”

Helpful Report

Posted 2 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews

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