“Over the past year or so it’s been increasingly frustrating to use the website. True customer service gets back but puts all the onus on the customer. No improvement has been seen. It’s in your interest to put matters right.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry that you find our website frustrating to use. If you would like to pop an email over to us with the problems you find using the website we can look into this further. Kind REgards Bunches

Posted 2 years ago

“Ordered flowers for mums birthday on 11th July when she would be in as she is 92.Delivered on 10th to next door neighbour not till 4pm really hot day and some of the flowers had wilted with heat.Never had a problem before.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are very sorry to hear the flowers were delivered earlier than expected and they were not in the condition we would expect. We will be in touch with you very soon to make this right for you. Kind Regards Bunches

Posted 2 years ago

“Sent a bunch containing 3 sunflowers to my daughter ahead of us arriving to stay 2 days later.... when we arrived 2 of the sunflower heads were dropped down along with one of the roses..... I know there has been extreme heat but these were in a cool room. Was really disappointed....”

Helpful Report

Posted 2 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 2 years ago

“The flowers arrived very sad and almost dead I tried to revive them and it was no use. I was not impressed at all. My mum was struggling with Covid and just needed a nice pick me up … instead that happened. Sadly never again.”

Helpful Report

Posted 2 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 2 years ago

“Bought a bouquet for my mother’s birthday. She sent me a photo to thank me when she received them. Absolutely gobsmacked at the tiny size of the bouquet considering they were almost £30! Disgusting”

Helpful Report

Posted 2 years ago

“The flowers were beautiful when they arrived but sadly only lasted 48 hours before they wilted/died. For the price paid this was very disappointing.”

Helpful Report

Posted 2 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 2 years ago

“Whilst the service received from "bunches" was good the recipient was disappointed with the product that was delivered as they looked like a cheap bunch of flowers that could of been purchased at a local supermarket.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“My second Bouquet delivered for a golden wedding anniversary last week. Very disappointed. Hand tied flowers that weren’t hand tied. Looked very poor. Won’t be using you again”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Lovely flowers although they only lasted a few days which was disappointing”

Helpful Report

Posted 2 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 2 years ago

“The flowers that turned up were not very fresh and didn’t look too great”

Helpful Report

Posted 2 years ago

“Disappointed that both my last 2 orders arrived after requested delivery date even when they where ordered in plenty of time. Flowers where very pretty and lasted for a couple of weeks”

Helpful Report

Posted 2 years ago

“I was pleased when my daughter sent me a bunch of peony. However as they opened they started to die immediately. I have not told her of course but feel very sad they were a disaster. Perhaps peony are not really suitable to travel. It is sad to say I will be wary of purchasing flowers again. I am so sorry to report back as it is rare for me to complain. Really it was so disappointing”

Helpful Report

Posted 2 years ago

“I am a very regular Bunches user but was rather disappointed when I saw the bouquet that had been delivered to my daughter after the birth of her daughter.”

Helpful Report

Posted 2 years ago

“Flowers and chocolates booked to arrive on Monday morning for a ninetieth birthday surprise, arrived Sunday morning, not much of a surprise but very lucky there was someone in.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear the flowers arrive earlier than expected. We have popped an email over to you regarding this. Kind Regards Bunches

Posted 2 years ago

“I normally love my flowers from bunches, but these ones came with many stalks broken and barely lasted 5 days. Pretty disappointed 😞”

Helpful Report

Posted 2 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 2 years ago

“Disappointed in the product and the response to my complaint. 'suggested they were displayed poorly'”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Flowers were delivered but missed the birthday due to the postal service. Delivery said nobody in but someone was.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear the gift didn't arrive as expected. We will be n touch with you shortly regarding this. Kind Regards Bunches

Posted 2 years ago

“Very disappointed this time, I ordered freesias for my sisters 60th birthday and it seemed there was more gypsophelia to bulk the bunch out than freesias! A waste of money to be bonest”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“I'm sorry but I was very disappointed with the flowers I'd ordered the flowers weren't upto the quality I'd expected.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“The flowers came on time on June 23rd, but unusually for Bunches, they began to wilt and decay by Monday 27th and my wife binned them by Tuesday which is two days less than a week from arriving. I buy lots of stuff from you, and have never had a problem - apart from when the postman could not deliver and took them back to the depot.”

Helpful Report

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews