Bunches.co.uk Reviews

4.7 Rating 203,161 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 203,161 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived on time, as usual, but there is no way that was over £40 worth of flowers. I think I’ll be going to the garage from now.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“Very disappointed. The Parisian Dream on the website at £30.50 was described as lavish. Sparse would have been a better description. They were a gift for my daughter's birthday and congratulations on a new job. They bore little comparison to the photo on the website. What a shame.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“As a regular customer, the flowers we receive are usually excellent and long lasting. However, with the last order of red roses, half of the flowers had died in under a week”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches

Posted 2 years ago

“Not as good as what I thought they would be look better in the picture”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“Very disappointed 2 if the stems were broken and flowers weren't good quality this time”

Helpful Report

Posted 2 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 2 years ago

“Flowers were nice but they didn't arrive on the day I'd specified.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“This is the 2nd time I have used Bunches, I paid for courier service as previously. I phoned on the day of the delivery to be told they had not left the delivery and would try again the next day. Previously I had received updates all day, a photo of where they had left the delivery as no one was in. On the website it states to get an update the night before but I didn't. The person receiving the flowers got a parcel force missed delivery card. The person who was receiving the flowers had no means of transport and it ruined the surprise. I have spoken to customer services twice about this and although an apology was made during my phone calls, all the effort to ensure the delivery was made by myself. Not very proactive in the delivery / aftersales - no option to refund the extra charge I paid for the delivery. I would think twice before using this company again, due to the delivery options and updates a shame really as the flowers are nice .”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear the recipient was not available to accept the gift when the delivery was attempted. We do advise in our delivery terms that if the recipient is not home the gift will be taken to the delivery depot where they can be collect or a further delivery rearranged. As a delivery was attempted as instructed, we would not refund the carrier charge, as we cannot be held responsible for the recipient not being available when the delivery was attempted within the timeframes we advised. Please accept our sincere apologies for any disappointment this matter may have caused. Bunches

Posted 2 years ago

“Orded flowers for my friend who was ill she sent me pic of them they looked so sad just few i complained but never heard a thing”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. It appears we did not receive your complaint, if you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Disappointed at size of bouquet. Image seen misleading. However, Prosecco most acceptable. Don’t think I will order again.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. The majority of our flowers are sent in bud to maximise vase life and limit damage during their journey. If having checked the bouquet content anything was missing, please pop an email over to us at Flowers@bunches.co.uk and we can review this further. Kind Regards Bunches

Posted 2 years ago

“failure to deliver flowers not acceptable, due to inefficiency of courier, and failure of Bunches to keep me updated with the problens they were having, failure to compensate, ie: refund, due to policy not to refund or compensate if error in postcode given by sendee, cannot find this get out clause in terms and conditions, overall not at all happy, I am a regular customer, or should i say was, and will not be using this totally inflexible company fot flower deliveries again.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear that your gift did not arrive due to incorrect information being provided. We can confirm that in our terms and conditions under the section "General Delivery Information For All Orders" we do advise " When ordering please enter the full address including the postcode of the recipient. We will not be held responsible for items that are not delivered due to incorrect details. As this was not a Bunches error we are unable to offer a free replacement, however we do offer a generous discount should you wish to place the order again as we understand it is disappointing when this happens. Please accept our apologies for any disappointment caused. Kind Regards Bunches

Posted 2 years ago

“Have always loved Bunches but my latest order was unfortunately not up to usual standard. The order was not despatched until the day it was due to arrive. Furthermore,the bunch of flowers delivered were not the orchids ordered. On the plus side, the recipient was still happy with their flowers.”

Helpful Report

Posted 2 years ago

“Flowers were sent to the recipient on Saturday 21st January, to our work colleague as she had recently lost her Mother. Unfortunately, the flowers didn't last and by the 26th They were clearly beyond their best after only 5 days, even though they were Guaranteed to last 7 days. This was a disappointment to our work colleague, at this sad time and also that we paid £40.00 which seems expensive for flowers that didn't last. I do have pictures but have been unable to attach to this message. Regards”

Helpful Report

Posted 2 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 2 years ago

“Ordered over a week before my Mum's 96th birthday, paid extra for delivery on the special day and the flowers were not delivered until nearly 4.00pm. Not overly impressed with that. Would have expected a morning delivery.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry you are unhappy with the time that your blooms arrived. We do explain in our delivery terms that the gift will arrive between 8am-6pm, the date the flowers were ordered bears no relevance on the time the gift arrives, as this is down to the logistics. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 2 years ago

“Flowers were nice, but they arrived without the card, which was just as important.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear the gift card was missing from your order. We understand that the message can be the primary sentiment of sending the gift. We will be in touch with you shortly to make this right for you. Kind Regards Bunches

Posted 2 years ago

“I was disappointed that the leaves counted as flower stems so the bunch i sent as a thank you i felt was not as good as other flower companies i have used so i wont be using this company again”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. The majority of our flowers are sent in bud so the arrangement does appear smaller on arrival until the blooms start to open. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 2 years ago

“Embarrassingly cheap looking and tiny bunch of flowers for the cost. They were delivered in time which is why I didn’t give one star. Would NOT have bought flowers from the supermarket where they would have been a quarter of the price!!!”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“Two flowers arrived with rotten stems and the rest of the bunch looked lack lustre. Not worth the money and wouldn't shop here again.”

Helpful Report

Posted 2 years ago

“What arrived didn't resemble the photo”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“Whilst the flowers delivered were of good quality, I was extremely disappointed that they were not delivered on the day requested. It was the recipient's birthday and was to be a surprise, but were not delivered until the following day.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our Tracked 24 service is based on a 1-2 working day delivery with a 95% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 2 years ago

“I’m sorry but I was so incredibly upset with my order. I’ve not complained as it’s my own fault for not going with a florist, but I thought I was ordering a bouquet - the flowers looked nothing like the photo online and we’re so small. They were for on top of my grandma’s coffin so I ended up having to go to a florist for an emergency hand tied bunch. The only thing redeeming a star was the delivery. £20 for a bunch of carnations, of which I saw the equivalent for £1.99 at my local green grocers.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

Bunches.co.uk is rated 4.7 based on 203,161 reviews