Bunches.co.uk Reviews

4.7 Rating 201,921 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 201,921 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

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Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Late delivery and flowers came looking battered and bruised. Contacted them but got very little response. I wouldn’t recommend them”

Helpful Report

Posted 4 years ago

“The flowers arrived in a terrible condition ,I recommend a £2.99 bunch from a supermarket . Not worth the money don't bother”

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Posted 4 years ago

“The quality was extremely poor. There were fewer roses than stated on the description (I got a medium sized bouquet but there were only three roses). They also deteriorated badly within 72 hours. A £8 bouquet was Asda is truly better quality at 1/3 of the price.”

Helpful Report

Posted 4 years ago

“Printed wrong message. I paid money for that card. Delivery date did not work, ordered for the 13th then came on 14th. Box soaking wet because flower been in there for almost three days. Messaged them on Facebook, and they say can you write an email. I don't have that much time, you can simply pass the issue to your colleague. It's not like it is a big company since you said family owned business.”

Helpful Report

Posted 4 years ago

“Ordered flowers for anniversary of friend's, daughters death. When they did not arrive on day I thought they would the next day. 7 days later still no sign of them. Advised Bunches on Monday but no one has bothered to help Very disappointed.”

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Posted 4 years ago

“I was very disappointed with the flowers, very few flowers and foliage, will not be using again.”

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Posted 4 years ago

“I ordered flowers on the 7th November, to be delivered on the 12th November. They arrived on the 15th.3 days after the birthday. I WON'T BE USING AGAIN OR RECOMMENDING THEM TO ANYONE!!!!”

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Posted 4 years ago

“Sorry to say I will not be using Bunches again due to being let down both times on two orders I have made with this company. After ordering flowers in plenty of time they arrived days after the celebrations they were meant for.”

Helpful Report

Posted 4 years ago

“Very disappointed for what was ordered and paid for,very few flowers in the bunch and looked very poor. I was embarrassed to have given these as a gift”

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Posted 4 years ago

“Normally very good, but my last order was very poor, after contacting customer service i was told to make sure the recipient had added flower crystals in the hope the flowers wld be revived.”

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Posted 4 years ago

“Standards are slipping”

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Posted 4 years ago

“I ordered flowers for my moms bday on a Sunday which hadn't arrived by the Thursday, I rang up and another bunch were couriered to her for the following day. later on the Thursday the original bunch arrived, so she was naturally pleased until she opened them and they were all dead. I then had to explain that another bunch were coming the following day. But all in all what should have been a gift for her bday didn't arrive and when they did they were dead.”

Helpful Report

Posted 4 years ago

“Late delivery and flowers very sad looking. Nothing like the photo!”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Usually good but no help on missing flowers and NO response to my asking for conformation to 3 month subscription for Mrs Nash, Mrs Cadman and Mr and Mrs Hughes. After all these years must I go elsewhere as you do not seem to care these days. Sadly, Ann”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear this. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“definitely not as big as a bunch as they you think they are going to be. 20 pounds spent and about 5 flowers.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Very poor standard , lots of the flowers were dead or shrivelled”

Helpful Report

Posted 4 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 4 years ago

“I placed an order and added a delivery instruction for flowers to be delivered to a particular flat. Delivery should’ve happened on Tues, but actually arrived on Sat. Called and emailed Bunches, no help, empathy or suggestions as to how they could deal with this. Instead, they made me feel like it was my problem as the order confirmation did not indicate my delivery instructions. They shouldn’t have a facility in place if they aren’t going to action it AND they shouldn’t blame Royal Mail as I decided not to pay for premium delivery. Why did they not provide a track and trace facility? They didn’t help me, I won’t be using them again. Very unprofessional. At times like this, customer service should be paramount, especially for small businesses. Deal with the issues l, don’t blame others.”

Helpful Report

Posted 4 years ago

“Delivery partners failed to deliver, and customer service unapologetic and completely unhelpful. I ordered for an anniversary and to my disgust, the delivery company failed to deliver. When you email, rather than trying to be helpful and understanding, or giving a single care, they copy and paste terms from their website that are only there to cover them. Would be nice to have understanding of my frustrations and for resolutions to be offered, not just told it’s entirely my fault for not paying you even more than I already did for delivery.”

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Posted 4 years ago

“I have had many positive experiences of flowers sent from Bunches to my loved ones. However recently I ordered 4 lots of flowers at once to dear friends. Two of them did not receive the bouquets I ordered but bouquets which were each £7 cheaper than those I paid for. This has not been rectified thus far. My friends have still not received the correct gifts.”

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Posted 4 years ago

“Im actually shocked at how bad the flowers look. They arrived and looked nothing like the photo, but I thought I'd wait till the rest bloomed. Its been abojt 2 weeks and they still look nothing like the photo. Not worth the money”

Helpful Report

Posted 4 years ago

Bunches.co.uk is rated 4.7 based on 201,921 reviews