“The flowers have not arrived yet should have been delivered yesterday to 15 Kenton Close Stockton on tees where are they very disappointed”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift has not yet arrived. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Very disappointed with flowers ordered for my wife's birthday. They are very sparce, they look like £7.50 worth of flowers. I feel that I could not order again or recommend.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Absolutely disgusted and disappointed with my order. I would rather have gone to a local supermarket to buy flowers and paid a taxi firm to deliver them. I wouldn't have given one star but I had to to submit review.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“I have ordered from bunches several and recommended them to others. This time I was disgusted that the flowers for my daughters birthday was late and took 3 days from dispatch. Customer service was also poor dismissing my complaint. I wont be ordering from bunches again.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry you have been unhappy with your delivery. After looking into this we can see that your gift arrived within our stated timeframes. Royal Mail 24 is a 1-2 working day delivery and is not a guaranteed delivery service. 95% of gifts arrive on your preferred date, however 5% of order sadly do arrive the following day. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 4 years ago

“Not many flowers for your money. Won't be using again.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. We provide the bouquet contain on your webpage and most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“I’ve been a customer of Bunches for over 10 years now and have had a great service over the years until last month. I ordered flowers on 21st Oct with a recommended delivery on the 24th but they weren’t delivered till the 26th which was obviously after my friends 75th Birthday. I’ve raised a complaint with customer service but when you get down to the crux of the matter it doesn’t make any difference putting in a recommended date as I’ve just had it explained to me I would have to pay £5.99 to guarantee a specific date, absolutely ridiculous expecting customers to pay this and I certainly won’t pay it ever!! So for that reason I won’t be using Bunches again.”

Helpful Report

Posted 4 years ago

Thank you for your review, we are sorry you have been unhappy with our delivery services. The delivery service selected was our free delivery service, this is based on a 1-2 working day delivery and is not a guaranteed delivery date. This information is provided in our delivery terms and also on the calendar when your preferred date is selected. As you selected a Saturday for your delivery the gift would arrive either on the Saturday or the Monday at the latest as Royal Mail does not work on Sundays. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 4 years ago

“Awful. Flowers arrived wilted and dead. Ruined birthday surprise. The bunch was so small too Definitely not worth the price.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 4 years ago

“Sad to day the picture of the flowers on the website did not match the flowers that were delivered. They were awful and i wil not use this company again.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Disgraceful customer service attitude! In short I ended up paying twice for the same (one) bunch of flowers!!! I’ll NEVER use them again!!! Avoid and use another company!!!!”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry you have been unhappy with our service. After reviewing the order we can see that an incorrect address was provided that lead to a failed delivery. Due the gift being of a perishable nature we are unable to then send this to correct address. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 4 years ago

“I chose this company out of the many I could go with as they offered next day delivery which is what I needed. I paid for Royal Mail tracked and was told I would receive an email with a tracking number on which I didn’t receive. After contacting bunches they sent me the tracking number but the flowers were delivered a day late! A waste of money paying for a tracked service and delivered on the wrong day. Would not use again.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sincerely sorry to hear that you did not receive your tracking number and had to contact our customer support team to obtain this. The tracked service is not a guaranteed delivery date, this is a 1-2 working day delivery as explained in our delivery terms. We do offer a guarantee delivery service for an additional £5.99. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 4 years ago

“Was not impressed with my recent purchase for my mums birthday. They didn’t look anything like the picture displayed. I am fully aware they come in buds however the roses didnt , so now a week later the roses are dead and the buds are now blooming. Will not order again”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I paid extra to have 50% extra flowers but they were not much once I received it. Very bad”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Flowers failed to arrive on time for my Wife on our Anniversary”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

“I asked for a password check and perhaps replacement and received nothing. I shall not use Bunches again. Reply to queries..nothing.”

Helpful Report

Posted 4 years ago

Thank you for your email. We are sorry to hear you have requested a new password and this wasn't sent along to you. After looking into this we can see that you have used our guest checkout and do not have a registered account. If you would like to register an account with us and then pop an email over to us, we can then add any posy points to your account that are owed to you. Kind Regards - Bunches

Posted 4 years ago

“The flowers came wilted and some broken, most were dead within 2/3 days and did not look as large of a bunch as in pictures. Really not worth it. Bad quality flowers.”

Helpful Report

Posted 4 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 4 years ago

“Terrible delivery service! Despite asking flowers to be left by door they were taken back to sorting centre and delivered 5 days late, pretty much dead! It became a problem for my mum who was self isolating rather than a nice surprise for her. When I asked Bunches to help they told me to take up with the Royal Mail! Won’t be using them again... :(”

Helpful Report

Posted 4 years ago

Thank you your review. We are sorry to hear that the recipient wasn't available to accept the gift when a delivery was attempted. A delivery request can be left on the order, however this is carried out at the discretion of the delivery driver and cannot be guaranteed. A calling card is left at the property for the recipient to either collect or re-arrange delivery. We are very sorry to hear the flowers were delivery so late and arrived in such a poor condition. We will be in touch with your shortly to make this right for you. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 4 years ago

“I ordered flowers for my wifes birthday on 27th September 2020 ( birthday date 15.10.20). My wifes 40th birthday plans were cancelled due to covid, so I was hoping the flowers would cheer her up on her birthday. They arrived on 17.10.20 and they were starting to turn on arrival.i did lodge a complaint but bunches said it was my fault for not paying for premium delivery. I said this was an unsatisfactory reply but I just got a more patronising reply. I wont be using bunches again as they let me down at an important time, then blamed me and tried to dazzle me with 93% delivery success rate.40 pounds well spent, but the money is irrelevant in the grand scale of the failure and subsequent feedback from bunchies Thanks Jamie Sumner”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry you were disappointed your gift didn't arrive on your preferred delivery date. the service selected is a 1-2 working day and we cannot guarantee delivery with this service. We do offer a guaranteed service for customers who require this for an additional £5.99. We do offer a 7 day freshness guarantee with our arrangement, therefore if the flowers didn't last, please let us know and we would be happy to review this further. Kind Regards - Bunches

Posted 4 years ago

“Very disappointed, the flowers looked nothing like they did in the photo. In fact I have seen better flowers in a petrol station!”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Excitedly ordered Get well soon flower bouquet for a friend, for the first time from this website. She sent me a photo of what she had received. Highly disappointed!! Sent an email a week back saying this is not acceptable service but still have not heard back.. so speaks volumes in itself!!”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Flowers arrived in poor condition, tried to contact Bunches via website and still no response after more than a week. Won't use again.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews