“Disgraceful customer service attitude! In short I ended up paying twice for the same (one) bunch of flowers!!! I’ll NEVER use them again!!! Avoid and use another company!!!!”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry you have been unhappy with our service. After reviewing the order we can see that an incorrect address was provided that lead to a failed delivery. Due the gift being of a perishable nature we are unable to then send this to correct address. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 4 years ago

“I chose this company out of the many I could go with as they offered next day delivery which is what I needed. I paid for Royal Mail tracked and was told I would receive an email with a tracking number on which I didn’t receive. After contacting bunches they sent me the tracking number but the flowers were delivered a day late! A waste of money paying for a tracked service and delivered on the wrong day. Would not use again.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sincerely sorry to hear that you did not receive your tracking number and had to contact our customer support team to obtain this. The tracked service is not a guaranteed delivery date, this is a 1-2 working day delivery as explained in our delivery terms. We do offer a guarantee delivery service for an additional £5.99. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 4 years ago

“Was not impressed with my recent purchase for my mums birthday. They didn’t look anything like the picture displayed. I am fully aware they come in buds however the roses didnt , so now a week later the roses are dead and the buds are now blooming. Will not order again”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I paid extra to have 50% extra flowers but they were not much once I received it. Very bad”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Flowers failed to arrive on time for my Wife on our Anniversary”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

“I asked for a password check and perhaps replacement and received nothing. I shall not use Bunches again. Reply to queries..nothing.”

Helpful Report

Posted 4 years ago

Thank you for your email. We are sorry to hear you have requested a new password and this wasn't sent along to you. After looking into this we can see that you have used our guest checkout and do not have a registered account. If you would like to register an account with us and then pop an email over to us, we can then add any posy points to your account that are owed to you. Kind Regards - Bunches

Posted 4 years ago

“The flowers came wilted and some broken, most were dead within 2/3 days and did not look as large of a bunch as in pictures. Really not worth it. Bad quality flowers.”

Helpful Report

Posted 4 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 4 years ago

“Terrible delivery service! Despite asking flowers to be left by door they were taken back to sorting centre and delivered 5 days late, pretty much dead! It became a problem for my mum who was self isolating rather than a nice surprise for her. When I asked Bunches to help they told me to take up with the Royal Mail! Won’t be using them again... :(”

Helpful Report

Posted 4 years ago

Thank you your review. We are sorry to hear that the recipient wasn't available to accept the gift when a delivery was attempted. A delivery request can be left on the order, however this is carried out at the discretion of the delivery driver and cannot be guaranteed. A calling card is left at the property for the recipient to either collect or re-arrange delivery. We are very sorry to hear the flowers were delivery so late and arrived in such a poor condition. We will be in touch with your shortly to make this right for you. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 4 years ago

“I ordered flowers for my wifes birthday on 27th September 2020 ( birthday date 15.10.20). My wifes 40th birthday plans were cancelled due to covid, so I was hoping the flowers would cheer her up on her birthday. They arrived on 17.10.20 and they were starting to turn on arrival.i did lodge a complaint but bunches said it was my fault for not paying for premium delivery. I said this was an unsatisfactory reply but I just got a more patronising reply. I wont be using bunches again as they let me down at an important time, then blamed me and tried to dazzle me with 93% delivery success rate.40 pounds well spent, but the money is irrelevant in the grand scale of the failure and subsequent feedback from bunchies Thanks Jamie Sumner”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry you were disappointed your gift didn't arrive on your preferred delivery date. the service selected is a 1-2 working day and we cannot guarantee delivery with this service. We do offer a guaranteed service for customers who require this for an additional £5.99. We do offer a 7 day freshness guarantee with our arrangement, therefore if the flowers didn't last, please let us know and we would be happy to review this further. Kind Regards - Bunches

Posted 4 years ago

“Very disappointed, the flowers looked nothing like they did in the photo. In fact I have seen better flowers in a petrol station!”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Excitedly ordered Get well soon flower bouquet for a friend, for the first time from this website. She sent me a photo of what she had received. Highly disappointed!! Sent an email a week back saying this is not acceptable service but still have not heard back.. so speaks volumes in itself!!”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Flowers arrived in poor condition, tried to contact Bunches via website and still no response after more than a week. Won't use again.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 4 years ago

“Not happy with the flowers I bought and sent for my friend. The quality is not the same as shown in the picture at all. Quite disappointed because I was expecting it to look nicer but it didn't”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“I ordered flowers for my wife on our anniversary and they turned up two days late. I ordered one week earlier to make sure delivery was one time. Unfortunately they didn’t arrive as hoped for. When they arrived the flowers were past their best. Bunches customer services did not care the flowers were late and offered no gesture of good will. Due to this poor service I will not be using bunches again.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear the flowers were not of the condition expected on arrival. The delivery service selected was our free delivery service which is a 1-2 working day delivery and cannot be guaranteed on the date requested as explained in our delivery terms, however we do offer a 7 day freshness guarantee with all our arrangement, therefore if the flowers did not last please do contact us again. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 4 years ago

“Ugly bouquet and not fresh at all, last for only 3 days....pooor quality”

Helpful Report

Posted 4 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 4 years ago

“I was disappointed”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches

Posted 4 years ago

“Gave me a date that i can order, flowers did not arrive that day ( a 50th Birthday) & all they said was well you should have ordered earlier 😡 will never use again”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

“Awful flowers, small bunch last only a few days. Happy Wedding Anniversary to my wife, will never use again.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“I haven't had any confirmation that my flowers were delivered.”

Helpful Report

Posted 4 years ago

Thank you for your review. The delivery service selected was our free delivery service, this service is not traceable and confirmation of delivery is not provided. We do offer a tracked service for customer who wish to track their gift, this comes with an additional charge of £1.99. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 4 years ago

“Very disappointed with my order. When the flowers arrived they didn’t look anything like the photo on your website.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews