“I only ordered from here because someone bought me a bouquet (it was lovely) for my birthday. So I wanted to send a small bunch to my stepmom on her birthday. I ordered freesia. But the bouquet that arrived was tiny and looked nothing like the one in the photo”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“The flowers were not fresh at all. It was nothing like the picture. It arrived a day later than the chosen delivery date. I spend £50 on two bunches. It was a total waste of money.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Did not deliver on the day requested fir very special friends 65th, so would not recommend, will not be using again. I have asked to be taken off their mailing list, but they have now mailed me asking me to review !!”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. It can take upto 7 days to removed from our mailing list. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

“My flowers arrived half fallen off 😩 for my mums birthday”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“My flowers didn’t arrive until 4 days later.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your flowers arrived later than expected. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Very disappointed with the quality of the flowers. They do not look anything like the pictures online. I understand they arrive in buds however even when opening up they look rubbish. As a gift for my girlfriend I was ashamed to think she received such flowers. I will not be purchasing from you again.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I was not impressed because the order reach 2 days later and the flowers were wider up”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Very disappointed as they turned up crushed and didn’t look anything like the images shown on the website.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 4 years ago

“The flowers that were sent to Mrs Stella Pearson were very poor and not up to your usual standard. I am very dissatisfied It was for her birthday. It would be good to replace them. Not astromaries please.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Flowers arrived for my fiancee's birthday on Saturday the 4th.October looking good. Within a few days the Roses died, within a week most were dead. I am a retired florist shop owner and treated them right, they were in an unheated house, so all in all we are'nt too happy. Roses bought from Tesco a few weeks ago lasted over ten days!”

Helpful Report

Posted 4 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 4 years ago

“I put a wrong address,(ofcourse my fault) but they claimed to have sent me a confirmation email...which they did not, or else I would have received it and made changes to the address. But they did not refund...the amount, for delivery not completed.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear that and incorrect address was provided at the point of sale that led to a failed delivery. We can confirm that the email confirmation was delivered to the email address you have provided, however this shows as unopened. The confirmation email is provided so that the information can be checked and any amendments can be made immediately. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regard - Bunches

Posted 4 years ago

“The flowers were really small and not worth 30pound you can buy some for a fiver out of Morrison’s.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Wouldn't use them again. Couldn't change address and was 3 days late and the flowers were half dead.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“i am always happy with your service. Ordering is simple and posie points a bonus and your support of charity an added touch. The flowers arrive fresh and to time. Everyone reports how beautiful and long lasting they are! thank you Buches.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are pleased to hear you have been happy with our gifts and services. We notice that you have rated us 1 star. If there has been any particular reason for this we would be grateful to hear about it . If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Very disappointed advised accordingly”

Helpful Report

Posted 4 years ago

“Totally horrendous. Didnt arrive on time, when the flowers did arrive they were dead and then when i complained, customer services couldn’t have cared less”

Helpful Report

Posted 4 years ago

“Did not arrive until end of the day AFTER selected delivery date. The flowers then only lasted 4 days before they rapidly went downhill and ended up in the bin at the start of day 7. Really disappointed considering the price of £30 (did have a discount for £4 but still not impressed). Will not be using again and would like a full refund.”

Helpful Report

Posted 4 years ago

“When I looked at the website and chose a bouquet I didn't go for the cheapest. I ordered one for £26. I was sending it to a friend who was poorly. She sent me a picture of the bouquet when it arrived and it was nothing like the photo and how disappointed I was. When I contacted bunches they just said they were sorry I was disappointed but it does say they are not fully open when they arrive. I told them that still the flowers didn't reflect the photo online and I would not be ordering again from them. They have refused to do anything about this so i will be going to social media and complain as they were clearly a rip off.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Very disappointed this time was not worth the money”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Would not recommend, ordered two bouquets both were late. Please be aware they do not despatch on the day of order. Sereneta offer a much better service”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews