“Not happy with the flowers I bought and sent for my friend. The quality is not the same as shown in the picture at all. Quite disappointed because I was expecting it to look nicer but it didn't”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“I ordered flowers for my wife on our anniversary and they turned up two days late. I ordered one week earlier to make sure delivery was one time. Unfortunately they didn’t arrive as hoped for. When they arrived the flowers were past their best. Bunches customer services did not care the flowers were late and offered no gesture of good will. Due to this poor service I will not be using bunches again.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear the flowers were not of the condition expected on arrival. The delivery service selected was our free delivery service which is a 1-2 working day delivery and cannot be guaranteed on the date requested as explained in our delivery terms, however we do offer a 7 day freshness guarantee with all our arrangement, therefore if the flowers did not last please do contact us again. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 4 years ago

“Ugly bouquet and not fresh at all, last for only 3 days....pooor quality”

Helpful Report

Posted 4 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 4 years ago

“I was disappointed”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches

Posted 4 years ago

“Gave me a date that i can order, flowers did not arrive that day ( a 50th Birthday) & all they said was well you should have ordered earlier 😡 will never use again”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

“Awful flowers, small bunch last only a few days. Happy Wedding Anniversary to my wife, will never use again.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“I haven't had any confirmation that my flowers were delivered.”

Helpful Report

Posted 4 years ago

Thank you for your review. The delivery service selected was our free delivery service, this service is not traceable and confirmation of delivery is not provided. We do offer a tracked service for customer who wish to track their gift, this comes with an additional charge of £1.99. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 4 years ago

“Very disappointed with my order. When the flowers arrived they didn’t look anything like the photo on your website.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Good evening. I was away in Italy for my wife’s birthday. I ordered some flowers and a bottle of Prosecco for her birthday. The delivery arrived on time however the quality/life of the flowers is very poor. Thank you Michael”

Helpful Report

Posted 4 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore if you would like to get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards Bunches

Posted 4 years ago

“This hand tie was tiny and disappointing”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“The process of getting the flowers couldn’t have been better, looked lovey on the website and a revert good price, delivered in good time. However the person I bought them for was really disappointed that most of them arrived dead, she threw a few of them away as they were so wilted after trying to revive them with water overnight. Only ended up with a small handful that lasted all of 4 days., certainly not worth over £30! Overall disappointed. I’ve used bunches multiple times before and they’ve always been good, not sure what happened this time!”

Helpful Report

Posted 4 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 4 years ago

“Paid extra for a specific delivery date but unfortunately it arrived a day late.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred date. Royal Mail 24 is a 1-2 working day delivery, 95% of gifts arrive on the chosen date, however this cannot be guaranteed. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 4 years ago

“I was very disappointed with this bunch of flowers, they were half dead when they arrived and did not revive. I also thought the amount of flowers in the bunch was poor.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 4 years ago

“Total disgrace the birthday bouquet that was delivered for a 70th Birthday celebration.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Completely disappointed with the flowers that were delivered. They were nothing like the picture I made the purchase from and was fobbed off when I reported back my complaint. Will definately not be buying from them again!!! Will stick with Marks and Spencer flowers - you get exactly what you order.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Had to pay a lot to get delivery on the exact day, flowers were not like the image there was barely any flowers and they weren’t fresh”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I have used bunches a lot..but a recent order I put in for my mams birthday came a day too late and over half of the flowers were dead..we will be re thinking about using them again”

Helpful Report

Posted 4 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore if you would like to get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 4 years ago

“Delivered a day late. Flowers nothing like the picture of flowers ordered. No replies to any emails sent. Will certainly never use again. Very poor”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“not happy with it the flowers don't look anything like in the photo. In fact they look like something else. I am so dissapointed”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“The flowers looked nothing like the website photo. They reminded me of the cheap bunches that are for sale for a few pounds on the petrol garage forecourt. I won’t be using this company again. Judging by their inappropriate response when I contacted them, I don’t believe they are florists. More like an agency that takes a percentage and passes on the order, so it’s hit and miss what you actually receive.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews