“Ordered some letter box flowers they didn’t arrive on time and when they arrived days later the box was battered and the flowers crushed. I emailed only to get an email asking me for endless information which was already on my email, I said I would not be ordering from you again and expected another delivery in place of my original order, as the flowers were useless so far I haven’t had any communication back to say sorry or to say replacement flowers have been sent, dreadful customer service”

Helpful Report

Posted 4 years ago

“VERY DISAPPOINTING NORMALLY A FABULOUS DISPLAY HAVE USED MANY TIMES BEFORE”

Helpful Report

Posted 4 years ago

“Not impressed at all. I ordered this with next day delivery and the order was late. As this was going to a business due to close the following day due to Covid this was a waste of money! I paid for next day delivery and when I emailed the customer service team I was advised I should have paid for nominated day. I do believe ‘next day delivery’ should be next day. Total waste of time and I will not be using this business again.”

Helpful Report

Posted 4 years ago

“I was very dissapointed with my recent flowers that I orderd for my freinds 50th Birthday. I have ordered from you a few times and they have always been great. Very disappointing this time.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I was very disappointed with the flowers which I sent for my Mums birthday, and also the chocolate cake. Terrible value for money. Will never order again”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Very underwhelming. Some flowers were crushed and far too less. Pictures did not match what arrived.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Very disappointed. Ordered bouquet plus birthday cake for delivery the day before a friend's birthday and it arrived two days AFTER her birthday. The flowers were mediocre and looked nothing like the picture on the website, although she said they did smell nice.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“You got the card wrong and only bothered to say sorry. A company that offers a little bit of compensation for getting something wrong is more likely to get things right in the future”

Helpful Report

Posted 4 years ago

“Not impressed - flowers delivered without the gift card so the recipient had a very embarassing task of asking around for who sent them. Response to this from Customer Service was not good either.”

Helpful Report

Posted 4 years ago

“I have recently placed two orders with you for flowers to be sent to relatives, one for a 98th birthday and another for a golden wedding anniversary. The stephanotis plant which was delivered to my mother on 26th October, as requested, is covered in lots of buds which are now dropping off before even opening and in fact the the plant looks as though it is dying. This is very disappointing! The bouquet which I ordered to be delivered on the 30th October, the day before the golden wedding, wasn’t actually delivered until 1st November. I had notification that an attempt to deliver the bouquet was made on Saturday 31st but was not left at the house(even though the couple were at home) but the bouquet was eventually delivered on the following evening. Due to the time lapse these flowers weren’t looking at their best so there again I was disappointed that this surprise delivery hadn’t been a success either!”

Helpful Report

Posted 4 years ago

“Slow service, no updates sent. Flowers arrived in poor condition”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Flowers looked nothing to what they advertised online. I was actually embarrassed to give such flowers to my friends.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“The flowers have not arrived yet should have been delivered yesterday to 15 Kenton Close Stockton on tees where are they very disappointed”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift has not yet arrived. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Very disappointed with flowers ordered for my wife's birthday. They are very sparce, they look like £7.50 worth of flowers. I feel that I could not order again or recommend.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Absolutely disgusted and disappointed with my order. I would rather have gone to a local supermarket to buy flowers and paid a taxi firm to deliver them. I wouldn't have given one star but I had to to submit review.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“I have ordered from bunches several and recommended them to others. This time I was disgusted that the flowers for my daughters birthday was late and took 3 days from dispatch. Customer service was also poor dismissing my complaint. I wont be ordering from bunches again.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry you have been unhappy with your delivery. After looking into this we can see that your gift arrived within our stated timeframes. Royal Mail 24 is a 1-2 working day delivery and is not a guaranteed delivery service. 95% of gifts arrive on your preferred date, however 5% of order sadly do arrive the following day. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 4 years ago

“Not many flowers for your money. Won't be using again.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. We provide the bouquet contain on your webpage and most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“I’ve been a customer of Bunches for over 10 years now and have had a great service over the years until last month. I ordered flowers on 21st Oct with a recommended delivery on the 24th but they weren’t delivered till the 26th which was obviously after my friends 75th Birthday. I’ve raised a complaint with customer service but when you get down to the crux of the matter it doesn’t make any difference putting in a recommended date as I’ve just had it explained to me I would have to pay £5.99 to guarantee a specific date, absolutely ridiculous expecting customers to pay this and I certainly won’t pay it ever!! So for that reason I won’t be using Bunches again.”

Helpful Report

Posted 4 years ago

Thank you for your review, we are sorry you have been unhappy with our delivery services. The delivery service selected was our free delivery service, this is based on a 1-2 working day delivery and is not a guaranteed delivery date. This information is provided in our delivery terms and also on the calendar when your preferred date is selected. As you selected a Saturday for your delivery the gift would arrive either on the Saturday or the Monday at the latest as Royal Mail does not work on Sundays. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 4 years ago

“Awful. Flowers arrived wilted and dead. Ruined birthday surprise. The bunch was so small too Definitely not worth the price.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 4 years ago

“Sad to day the picture of the flowers on the website did not match the flowers that were delivered. They were awful and i wil not use this company again.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews