Bunches.co.uk Reviews

4.7 Rating 202,249 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,249 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm really sorry but I ordered the flowers for my daughter, but as it happened I went to visit her and was terribly disappointed with this delivery several of the sprays were damaged with petals dropping off and flower heads missing the Lily's were bent and squashed .i am very disappointed and felt this wouldn't want them to arrive , I have taken some photos which I can forward to you. Thank you and awaiting your reply”

Helpful Report

Posted 8 years ago

Thank you for your comments Eileen, I am very sorry to hear about this, would it be possible to get in touch on 0800626249 or flowers@bunches.co.uk so that we are able to look into this for you. Thank you.

Posted 8 years ago

“Poor quality representation of delivered flowers compared to images of flowers ordered on website. Also requested the cake but was delivered the box of chocolates!”

Helpful Report

Posted 8 years ago

Thank you for your comments Asif, I am very sorry to hear that you have been disappointed with the flowers received from us. I have taken a look into your order and it appears the gift package you chose did include a box of chocolates and not a birthday cake as mentioned. Would it please be possible to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much.

Posted 8 years ago

“I ordered the flowers from the USA. The attached e-mail from my brother says it all; "Today at 10:25 To flowers@bunches.co.uk Message body very disappointed, my brother in the us send through you a bunch of flowers for my our mothers 84th birthday , ( order ID 6811121 ) well she received a very stingy bunch of dying weeds , the flowers if i can call then that where already sagging and dying i could not let my mother have that crap , thy went straight from the box to the bin , i ran out the my local shop and bought a very nice big fresh bunch of flowers and but then in the box and pretended thy came from my brother . disgusting service from your company , i take a photo of the crap you sent and will post it on my face book and you tube , i will also make a complaint to trading standards "”

Helpful Report

Posted 8 years ago

Thank you for your review Chris, I can see that you are currently communicating with one of my colleagues within our customer support team and am sure that this matter will be rectified.

Posted 8 years ago

“I ordered flowers for my mother in law. Her birthday was sunday so I opted for the Friday/Saturday delivery. They didn't arrive until today (Tuesday)”

Helpful Report

Posted 8 years ago

Thank you for your comments Jackie, I am very sorry to hear about this, would it be possible to get in touch on 0800626249 or flowers@bunches.co.uk so that we are able to look into this for you. Thank you.

Posted 8 years ago

“The flowers I ordered with a weeks notice never arrived. Very disappointing as they were from someone in hospital for a birthday.”

Helpful Report

Posted 8 years ago

Thank you for your comments E Foster, I am very sorry to hear about this, would it be possible to get in touch on 0800626249 or flowers@bunches.co.uk so that we are able to look into this for you. Thank you.

Posted 8 years ago

“A shocking first experience using you, the bunch I ordered is absolutely nothing like the picture, extremely disappointed!!”

Helpful Report

Posted 8 years ago

Thank you for your comments Amanda, We are very sorry to hear this and I can see from our records you have spoken to one of my colleagues within our customer support team and that this has now been rectified.

Posted 8 years ago

“The flowers were very poor value for money and nothing like the advertised bunch. Complaint put in and still waiting for a conclusion”

Helpful Report

Posted 8 years ago

Thank you for your comments Claire, I am very sorry to hear about this, We have taken a look and unfortunately it does not appear that we have received the complaint email that you have sent. Would it be possible to get in touch on 0800626249 or flowers@bunches.co.uk so that we are able to look into this for you. Thank you.

Posted 8 years ago

“There were a few issues with the delivery i placed at Bunches: 1) The card I left for my girlfriend was soaking wet on arrival - Some kind of leak in the box. 2) The free chocolates did not arrive with the flowers. 3) Some of the Roses were in a poor condition and were dead within a day of the flowers arriving. 4) The balloon that i purchased was on the small size. It's probably my fault for not checking the dimensions but i expected a normal sized balloon and not a miniature version. All in all i'm not a happy customer and with this being my first experience of having flowers delivered has put me off doing the same again. Would of expected a better service for the price i paid.”

Helpful Report

Posted 8 years ago

Thank you for your comments Scott, I am very sorry to hear about this, would it be possible to get in touch on 0800626249 or flowers@bunches.co.uk so that we are able to look into this for you. Thank you.

Posted 8 years ago

“Flowers turned up with some of the heads off and the chocolates were white looked a bit off”

Helpful Report

Posted 8 years ago

Thank you for your comments Kathy, I am very sorry to hear about this, would it be possible to get in touch on 0800626249 or flowers@bunches.co.uk so that we are able to look into this for you. Thank you.

Posted 8 years ago

“Flowers looked half dead! I was embarrassed that I had sent them Never again!”

Helpful Report

Posted 8 years ago

Thank you for your comments Jan, I am very sorry to hear about this, would it be possible to get in touch on 0800626249 or flowers@bunches.co.uk so that we are able to look into this for you. Thank you.

Posted 8 years ago

“It was my daughters birthday and she had just come out of hospital. Her flowers and birthday cake were not delivered and nothing can bring back that day or gesture. Very disappointed and could never trust this company again. I have sent email.”

Helpful Report

Posted 8 years ago

Thank you for your comments Katrina, I am very sorry to hear about this, we have taken a look into this but unfortunately it does appear that we have not as yet received the email you have sent. Would it be possible to get in touch on 0800626249 or flowers@bunches.co.uk so that we are able to look into this for you. Thank you. Delete 2016-11-20

Posted 8 years ago

“I have been using the service regularly and been happy with the service until my last purchase.. my mother was due for an op and I want to change the delivery address.. making contact several days before delivery. This wasn't changed and I found the service was unhelpful lacking compassion and was disappointed by lack of flexibility. I will not be using the service again.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Bibba, we are very sorry to hear of the disappointment that this has caused. I have taken a look into our records and can see that one of my colleagues did reply to your email request but unfortunately it appeared to late to change anything as your flower gift had already been dispatched as requested. If you would like to speak to our customer support team please contact us on either 0800 626 249 or flowers@bunches.co.uk thank you very much

Posted 8 years ago

“Missed part of my order. Took extra money out my bank the day of delivery without my authorisation.”

Helpful Report

Posted 8 years ago

Thank you for your comments, I am very sorry to hear about this, would it be possible to get in touch on 0800626249 or flowers@bunches.co.uk so that we are able to look into this for you. Thank you.

Posted 8 years ago

“Wrong house number, contacted within 2 hours of finding this out but not able to change address or contact delivery driver! 4 visits to address but not answering door! A complete waste of money! Moon pig were the opposite, helpful and adjusted straight away! No more bunches for me!”

Helpful Report

Posted 8 years ago

Thank you for your comments Lesley, I am very sorry to hear about this, would it be possible to get in touch on 0800626249 or flowers@bunches.co.uk so that we are able to look into this for you. Thank you.

Posted 8 years ago

“First of all the Royal mail didn't deliver it at home and they said that they will deliver it two days later so I had to run and collect myself. then I realized the condition of the flowers which was poor, the box was already opened and damaged and most of all the ridicules small cake... That's all”

Helpful Report

Posted 8 years ago

Thank you for your comments, I am very sorry to hear about this, would it be possible to get in touch on 0800626249 or flowers@bunches.co.uk when you can, so that we are able to look into this for you. Thank you.

Posted 8 years ago

“Ordered Thursday first class and mother in law never got em, I'm now in Tenerife and don't know if she has them now or not. Not impressed at all”

Helpful Report

Posted 8 years ago

Thank you for your comments Hayley, I am very sorry to hear about this, would it be possible to get in touch on 0800626249 or flowers@bunches.co.uk when you can, so that we are able to look into this for you. Thank you.

Posted 8 years ago

“Poor looking flowers mostly gyp. Very disappointed. Wouldn't use again.”

Helpful Report

Posted 8 years ago

Thank you for your comments Bev, I am very sorry to hear that you have been disappointed with the flowers received from us. Would it please be possible again to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much.

Posted 8 years ago

“bunches of flowers looked nothing like how they were advertised online. I was highly embarrassed when the receiver sent me a picture of them.”

Helpful Report

Posted 8 years ago

Thank you for your comments Rebecca, I am very sorry to hear that you have been disappointed with the flowers received from us. Would it please be possible again to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much.

Posted 8 years ago

“I had explicitly mentioned that my wedding anniversary was on 02 November and you guys decided to deliver on 1st November which is completely unacceptable as it completely spoilt my whole plan. If you guys are dealing into gifts for special occasion then you must understand getting the gifts delivered I'm exact date is utmost important. Based on my current experience I would never shop with you guys again”

Helpful Report

Posted 8 years ago

Thank you for your comments Tahir. Looking into your order I can see the Royal Mail First Class Post service has been the chosen delivery this can take 1-2 days, this is highlighted on the calendar when you place your order and throughout your order confirmation. I am sorry if you have been disappointed by this, please do contact us on 0800 626 249 if you need any more information regarding alternative deliveries.

Posted 8 years ago

“Delivery arrived 3 days late, despite being ordered 3 days in advance! Not good, especially as it was my mums 70th birthday!”

Helpful Report

Posted 8 years ago

Thank you for your comments Rebecca, I am very sorry to hear about this, would it be possible to get in touch on 0800626249 or flowers@bunches.co.uk so that we are able to look into this for you. Thank you.

Posted 8 years ago

Bunches.co.uk is rated 4.7 based on 202,249 reviews