Bunches.co.uk Reviews

4.7 Rating 202,269 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,269 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“my latest order was a huge disappointment, the picture I ordered from had beautiful bright coloured flowers. the flowers that arrived were dull and uneven in length.”

Helpful Report

Posted 8 years ago

Thank you for your comments Patrick, I am very sorry to hear that you have been disappointed with the flowers received from us. Would it please be possible again to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much.

Posted 8 years ago

“Nice arrangement when delivered but disappointed when some died within 2 days. Some didn't open at all. Poor customer services who claimed had sent email in response to my complaint. Refund or replacement policy non existent.”

Helpful Report

Posted 8 years ago

Thank you for your comments, I am very sorry to hear that you have been disappointed with the flowers received from us. Would it please be possible again to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much.

Posted 8 years ago

“DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES. they do not give an exact delivery date, they do not offer tracking to tell you they have delivered, they do not mark goods as perishable. The post office put a standard parcel card thru the door to say tried to deliver . customer services was appallaling, didnt want to know, she was arrogant when i said it was for a bereavement. I CANNOT STATE HOW POOR THEIR SERVICE IS AVOID AT ALL COSTS.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Jane , We are very sorry to hear this, I can see from our records that you have been in contact via our email service and one of my colleagues from my customer support team has responded to the email you sent and that this will now be rectified

Posted 8 years ago

“The flowers were soaking wet and limp. I ordered two bunches as a memorial gift. My mother in law passed away 1year ago this week so as a little lovely touch I ordered a "large" £40 bunch for my wife and a "standard" £25 bunch for my brother in law. Very disappointed in the sizes and quality of flowers.”

Helpful Report

Posted 8 years ago

Thank you for your comments Chloe, I am very sorry to hear that you have been disappointed with the flowers received from us. Would it be possible to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much.

Posted 8 years ago

“2nd time running flowers turned up dry, withered and broken stems. I been ordering from bunches for a long time and recently the quality has gone right down hill”

Helpful Report

Posted 8 years ago

Thank you for your comments Paul, We are very sorry to hear this and I can see from our records you have spoken to one of my colleagues within our customer support team and that this has now been rectified.

Posted 8 years ago

“Flowers not delivered as stated (28/10) and was for my daughters birthday (31/10), very dissapointed”

Helpful Report

Posted 8 years ago

Thank you for your comments Mick, I am very sorry to hear about this, would it be possible to get in touch on 0800626249 or flowers@bunches.co.uk so that we are able to look into this for you. Thank you.

Posted 8 years ago

“The carnations were limp and looked old Very disappointed this time, usually they are great”

Helpful Report

Posted 8 years ago

Thank you for your comments, I am very sorry to hear that you have been disappointed with the flowers received from us. Would it be possible to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much.

Posted 8 years ago

“The "bunch" of flowers my wife received was shocking. Looked nothing like what i had ordered and had to buy more just to fill it up. Will be going elsewhere in future.”

Helpful Report

Posted 8 years ago

Thank you for your comments Andy, I am very sorry to hear that you have been disappointed with the flowers received from us. Would it be possible to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much.

Posted 8 years ago

“Great service until you encounter a problem...”

Helpful Report

Posted 8 years ago

Thank you for your comments, I am very sorry to hear about this, would it be possible to get in touch on 0800626249 or flowers@bunches.co.uk so that we are able to look into this for you. Thank you.

Posted 8 years ago

“Ridiculous never recieved flowers”

Helpful Report

Posted 8 years ago

We are very sorry to hear this and for the disapointment that this has caused Kieron . Would it be possible to get in touch with us at flowers@bunches.co.uk so that we are able to look into this further for you? Thank you in advance and we really do appreciate your feedback.

Posted 8 years ago

“They left them on my doorstep in the rain until I came home from work. The flowers looked nothing like the picture infact they looked so pathetic and cheap you would have been better off heading for the supermarket. I was too embarrassed to show them to the sender. This was daylight robbery and I would not recommend them at all.”

Helpful Report

Posted 8 years ago

We are very sorry to hear this and for the disappointment that this as caused you Would it be possible to get in touch with us at flowers@bunches.co.uk so that we are able to look into this further for you? Thank you in advance and we really do appreciate your feedback.

Posted 8 years ago

“The flowers were nothing like the picture, very disappointed”

Helpful Report

Posted 8 years ago

We are very sorry to hear you have been disappointed on this occasion . Would it be possible to get in touch with us at flowers@bunches.co.uk so that we are able to look into this further for you? Thank you in advance and we really do appreciate your feedback.

Posted 8 years ago

“The flowers could be bought for £2.99 in a garage and come with a packet of chocolate buttons. The display pictures are taken at an angle that makes the recipient th III nk they are buying a big bunch of beautiful flowers when in fact there are only a few stalks. I received these and feel dissapointed that my sister in law has been ripped off. Not lovely at all. Over priced and would not reccomend.”

Helpful Report

Posted 8 years ago

We are very sorry to hear you have been disappointed on this occasion Would it be possible to get in touch with us at flowers@bunches.co.uk so that we are able to look into this further for you? Thank you and we really do appreciate your feedback.

Posted 8 years ago

“No responsibility.”

Helpful Report

Posted 8 years ago

Thank you for your review Gheorghe, could you please contact our customer support team on either 0800 626 249 or on flowers@bunches.co.uk and we will be very happy to help you.

Posted 8 years ago

“They sent emails about when the delivery was expected TO THE RECIPIENT!! I complained about this by email and they ignored my email and sent a further delivery message! Does it not occur to these people that Flowers are a SURPRISE gift! If they had emailed me that would not have been so bad but they sent it to my wife who was to have the flowers as an anniversary present. The flowers were also not so fresh as those I have had from Interflora.”

Helpful Report

Posted 8 years ago

Thank you for your feedback, I am very sorry to hear that you have been disappointed. Would it be possible to get in contact with us on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you in advance,

Posted 8 years ago

“I happened to be at my son's when the flowers were delivered and I was embarrassed as they were like a bunch you can buy at a supermarket for no more than £4.99. The chocolates were a packet of chocolate buttons which apparently you state on your website but as I will not be using you again I have not checked that out. I have used you before and sent my friend a picture of what was received and she said her bunch was at least twice the size and I re-used you as she said they were beautiful and lasted a long time. I could have spent £20 on a lovely bouquet at a supermarket so can only say I was very disappointed.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Diane, I am very sorry to hear that you have been disappointed with the gift received from us here at bunches.Would it be possible to get in touch with us on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you very much.

Posted 8 years ago

“I am very disappointed, I requested my flowers to be delivered on a SATURDAY when my sister was in but they attempted the Friday when she wasn't and they were left in the Post office till Saturday when she was back - ruined”

Helpful Report

Posted 8 years ago

Thank you for your comments Caroline. Looking into your order I can see the Royal Mail First Class Post service has been the chosen delivery this can take 1-2 days, this is highlighted on the calendar when you place your order and throughout your order confirmation. I am sorry if you have been disappointed by this, please do contact us on 0800 626 249 if you need any more information regarding alternative deliveries.

Posted 8 years ago

“Order a beautiful purple round shape designed flowers for a special birthday who going into hospital, just received a picture from same friend it was a complete different flower and layout, that's look as flowers picking up from supermarket and a poor decorate, the supermarket flowers decorate even far better. They even denied it was different which clearly see by everyone for both pictures. When I require to resend to correct flower to the old friend, they rather make it difficulty by asking me to return the flower to get my refund back, which they know unlikely this will be happen to ask a 77 years old man who suppose to be in hospital for a horrible operation. as I have pointed out even client don't see the flower after delivery, but they should be trading with honestly with heart and soul even buyer not see what delivered, in this case it was unbelievable when they tried to denied responsibility after two pictures proved. I have require a correct flower to be resend but have be refused. sad world and people for running business.such way.”

Helpful Report

Posted 8 years ago

Thank you for your comments Mrs Tervit, we are sincerely sorry to hear you have been disappointed on this occasion and can see that you are currently in contact with a member of our customer support team who is looking into this further for you.

Posted 8 years ago

“My gran is unwell and you sent a card with a black envelope and apparently the flowers looked like they should be in a funeral. My grandfather rang me to say it seemed like they were meant for someone that had passed away, so obviously very disappointed, especially given the cost.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Amy, we are really sorry to hear that you were unhappy with the flowers and envelope your gift card was sent in. If you would like to contact our customer support team we will be more than happy discuss this further and pass your comments on.

Posted 8 years ago

“I sent a bunch of orchids to my best friend as a thank you they didn't last 2 days”

Helpful Report

Posted 8 years ago

We are very sorry to hear this has happened Balchin Would it be possible to get in touch with us at flowers@bunches.co.uk so that we are able to look into this further for you? Thank you in advance and we really do appreciate your feedback.

Posted 8 years ago

Bunches.co.uk is rated 4.7 based on 202,269 reviews