Bunches.co.uk Reviews

4.7 Rating 202,269 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,269 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The heather I bought was nothing like the picture & I am disappointed & embarrassed with the purchase that was received!”

Helpful Report

Posted 8 years ago

We are very sorry to hear you have been disappointed on this occasion Avie. Would it be possible to get in touch with us at flowers@bunches.co.uk so that we are able to look into this further for you? Thank you in advance and we really do appreciate your feedback.

Posted 8 years ago

“Disappointed with flowers - looked like something purchased from a garage forecourt”

Helpful Report

Posted 8 years ago

We are very sorry to hear you have been disappointed on this occasion. Would it be possible to get in touch with us at flowers@bunches.co.uk so that we are able to look into this further for you? Thank you and we really do appreciate your feedback.

Posted 8 years ago

“Very disappointed when saw the small bunch of flowers, and even more disappointed to hear that the box had just been chucked through a top window of a porch because there was no answer at the door, thank goodness there was no breakables in there !”

Helpful Report

Posted 8 years ago

Thank you for your feedback Sharon. We are very sorry to hear that this has happened with regards to the delivery of your gift. Would it be possible to get in contact with us on 0800 626 249 or flowers@bunches.co.uk so that we are able to look into this further for you.

Posted 8 years ago

“I ordered the flowers on the 05/10/16 to be delivered first class for 06/10/16. Its the 10/10/16 today and still no delivery or any communication form Bunches as to why the flowers were not delivered on time.”

Helpful Report

Posted 8 years ago

Thank you for your comments Sai, We are sincerely sorry to hear this has happened as your gift was dispatched on time and with no problems. I can see that you have already been in touch with our customer support team and this matter is currently being looked into further.

Posted 8 years ago

“The flowers I ordered from website looked nothing like that upon delivery. Different colours and looked very skimpy. I was very disappointed as the recipient of the flowers has been very ill and we wanted to cheer her up”

Helpful Report

Posted 8 years ago

Thank you for your feedback Maureen , We are very sorry to hear that the flowers did not arrive in the condition we would expect and for the disappointment caused . If you could please contact our customer support team who will be happy to look into this further for you. You can contact us on our freephone number 0800 626 249, or at flowers@bunches.co.uk

Posted 8 years ago

“The flowers were delivered a day early, despite selecting the correct date on your website. Also the bunch I received were heavily overpriced. I paid £17.99 for the smallest bunch of flowers I have ever seen, needless to say I am returning them for a full refund. I could of got some of the side of the motorway for less and of a better quality. Not what I expected from a professional florists. My colleagues present for her last day at work was officially ruined.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Lindsay , We are very sorry to hear this, I can see from our records that you have spoken to my colleagues regarding this and when the have received these back this will be rectified

Posted 8 years ago

“I ordered flowers for a family members birthday and when I received a picture of what they received I was disappointed. It did not look like what I had ordered. The way in which the florist arranged the flowers was appalling. Will not be ordering from here again. Extremely disappointed.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Wahida,We are so sorry to hear this and for the disappointed that this has caused. After taking a look at your order we can see that the bouquet you chose is unfortunately not one within the range we advertise as a prearranged gift and would require to be arranged by the recipient when they had reached their destination. Please could you contact our customer support team on 0800 626 249, or at flowers@bunches.co.uk and we will be very happy to look into this if you would like to discuss this further.

Posted 8 years ago

“Very disappointed with Bunches-ordered for relatives birthday but not received. I did not even receive an apology and refund. Will not be using Bunches in the future.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Linda,We are so sorry to hear this and for the disappointed that this has caused please could you contact our customer support team on 0800 626 249, or at flowers@bunches.co.uk and we will be very happy to look into this further.

Posted 8 years ago

“Placed an order for delivery on Friday ,30 September for my aunt's birthday of 92 years! Today is the 3rd October still NOT arrived!!? Very disappointed!”

Helpful Report

Posted 8 years ago

Thank you for your feedback Mavis,We are so sorry to hear this and for the disappointed that this has caused please could you contact our customer support team on 0800 626 249, or at flowers@bunches.co.uk and we will be very happy to look into this further.

Posted 8 years ago

“Recipient stayed in all day but no flowers delivered, despite putting a telephone number on the order in case of delivery problems.”

Helpful Report

Posted 8 years ago

Thank you for your feedback , We are very sorry to hear this, I can see from our records that you have spoken to my colleague and that this is now rectified

Posted 8 years ago

“I spent £38 with courier delivery and the flowers look very cheap and nowhere near to the one which they advertise. Completely waste of money.”

Helpful Report

Posted 8 years ago

Thank you for your feedback ,We are so sorry to hear this and for the disappointed that this has caused please could you contact our customer support team on 0800 626 249, or at flowers@bunches.co.uk and we will be very happy to look into this further.

Posted 8 years ago

“Not happy with the flowers sent at all, spent 24 pounds and did,nt look worth 4 pounds, wont be booking anymore.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Gordon ,We are so sorry to hear this and for the disappointed that this has caused please could you contact our customer support team on 0800 626 249, or at flowers@bunches.co.uk and we will be very happy to look into this further.

Posted 8 years ago

“Flowers did not match the quality represented in the web site photos, were for a very good friends birthday, I am very disappointed.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Barbara ,We are so sorry to hear this and for the disappointed that this has caused please could you contact our customer support team on 0800 626 249, or at flowers@bunches.co.uk and we will be very happy to look into this further.

Posted 8 years ago

“Very disappointed the flowers I ordered did not get to the recipient on the date allocated.. Royal Mail failed to deliver the flowers despite given instructions for them to call the recipient on their mobile so the gates could be opened.. Even after 6 days flowers were still not deliverws”

Helpful Report

Posted 8 years ago

Thank you for your feedback Hasina ,We are so sorry to hear this and for the disappointed that this has caused please could you contact our customer support team on 0800 626 249, or at flowers@bunches.co.uk and we will be very happy to look into this further.

Posted 8 years ago

“I have a feeling that my order was not delivered as I have heard nothing from my friend. I contacted Bunches to ask if they have a record and it seems that because I elected to have the flowers delivered by post, which is the way I have always used, they could not tell me. I am very disappointed as I spent nearly £30 on this surprise present for my friend.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Barbara ,We are so sorry to hear this and for the disappointed that this has caused please could you contact our customer support team again on 0800 626 249, or at flowers@bunches.co.uk and we will be very happy to discuss this further with you.

Posted 8 years ago

“Received my flowers today and was very disappointed with them they were nothing like the picture I asked for Mystique Pinks it was more like Mystique Purple will not be ordering from these again for the price could of done better with shop brought flowers”

Helpful Report

Posted 8 years ago

Thank you for your feedback ,We are so sorry to hear you have been disappointed on this occasion. If you would like to discuss this further with our customer support team please do contact us on 0800 626 249, or at flowers@bunches.co.uk

Posted 8 years ago

“I've just seen the flowers at my parents and they book a very poor version of the website picture. Scrunched up together and very small roses. First disappointment! Also Royal Mail didn't leave with a neighbour tho clear instructions on the box”

Helpful Report

Posted 8 years ago

Thank you for your feedback Muriel, We are very sorry to hear that the flowers did not arrive in the condition we would expect and for the disappointment caused . If you could please contact our customer support team who will be happy to look into this further for you. You can contact us on our freephone number 0800 626 249, or at flowers@bunches.co.uk.

Posted 8 years ago

“they looked cheep and rubbish was sumthing my 4 year old would do no thught and the packing was rubbish was just throne to gether”

Helpful Report

Posted 8 years ago

Thank you for your feedback Ph, We are very sorry to hear that the flowers did not arrive in the condition we would expect. If you could please contact our customer support team who will be happy to look into this further for you. You can contact us on our freephone number 0800 626 249, or at flowers@bunches.co.uk.

Posted 8 years ago

“I had a wonderful experience but when trying to put in the stars on your website - the above statement appeared. A marvellous bunch of flowers which delighted my seriously ill friend. five stars out of five, even if they don't want to be filled in? ,,,”

Helpful Report

Posted 8 years ago

“Picture on website was nothing like It actually was looked much bigger but was tiny”

Helpful Report

Posted 8 years ago

Thank you for your feedback, We are so sorry to hear you have been disappointed on this occasion. If you would like to discuss this further with our customer support team please do contact us on 0800 626 249, or at flowers@bunches.co.uk

Posted 8 years ago

Bunches.co.uk is rated 4.7 based on 202,269 reviews