Bunches.co.uk Reviews

4.7 Rating 202,081 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,081 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bouquet looked nothing like the web picture & not worth the money plus the disappointment my sister suffered by these crappy flowers”

Helpful Report

Posted 8 years ago

Thank you for your feedback. I'm really sorry to hear about your disappointment with the flowers you ordered. I see that our Customer Support Team have now dealt with this for you but please do contact us at flowers@bunches.co.uk if you need any further help.

Posted 8 years ago

“Good on time delivery, but paid for balloon didn't arrive and flowers were small, messy and not as pictured at all. Disappointing Mother's Day gift”

Helpful Report

Posted 8 years ago

Thank you for your comments Georgina. I'm sorry to hear about your disappointment with the flowers you ordered and the missing balloon. I see that you have emailed our Customer Support Team and they will deal with this for you. Please do call us on 0800 626249 if you need any further help.

Posted 8 years ago

“My mother told me the flowers were very wilted.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Barry. I'm sorry to hear that the flowers you ordered for your mother were wilted. If they haven't recovered, please do contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626 249 and we will happily look into this further for you.

Posted 8 years ago

“I've ordered flowers from Bunches quite a few times so I thought I'd order some for Mother's Day. I selected the date for the day after Mothers days (27th) as that was when I was planning to see my mum however they arrived a day before MD on the 25th. Now granted I could have paid a bit extra and done guaranteed postage but i thought if they were posted on the Friday then it'd be too soon for Saturday delivery and Monday would probably have been the delivery date. I also did not really see the point in offering the choice of delivery date when it's not guaranteed in the first place. The flowers arrived and had no flower food with them (even though it says to give food in the instructions) and they had sadly started to whilt on the 28th, just a day after given them to my mum! These flowers were £26.99 so not exactly a cheap bunch. Not impressed Bunches, I will think again when considering ordering from you in the future.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Jessica. I'm sorry to hear that the flowers you ordered for your mother were wilted. If they haven't recovered, please do contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626 249 and we will happily look into this further for you.

Posted 8 years ago

“Flowers ordered for mother's day were delivered to the wrong address. right Road (Sturdee Close) but incorrect house number (22 instead of 43). Resident did not know my mother so she did not receive them until the evening. The advertised morning notification of delivery slot did not materialise until late afternoon. The flowers were apparently lovely but by the time she received them the gilt was rather off the gingerbread. Having paid the extra sum for a courier delivery on mother's day itself I feel rather disappointed with this service.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Sarah. Please do contact our Customer Support Team on 0800 626249 if you would like to discuss this with us.

Posted 8 years ago

“I sent the flowers to my future mother-in-law for Mother's Day. I had searched for a number of companies and thought I'd try Bunches. The flowers were really nothing like the picture. I was sad to see the picture of the actual flowers. They really didn't look warm, rather looked sad. I had ordered from other companies before, but never this disappointed.”

Helpful Report

Posted 8 years ago

Thank you for your comments. I’m sorry to hear that you are disappointed with the flowers you ordered. If you can contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626249, we will happily discuss this with you.

Posted 8 years ago

“The flowers that arrived weren't ready yet so were mostly all closed but some open, they are also completely different from what was advertised, both in colour and shape, they were long and very stalky and are mostly dark purple and white instead of the pink advertised, don't think I'll be using you again.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Thomas. I'm sorry to hear about your disappointment with the flowers you ordered. Please do contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626 249 and we will happily look into this further for you.

Posted 8 years ago

“The company offered free chocolates with the delivery for mothers day. This was a deciding factor to use their services. The one problem, they never came. Imagine, I live in another country, so it is imperative that the delivery goes as guaranteed. I call my mother, excited to ask about the card, flowers AND chocolates. Only to here they did not arrived. Very sad.”

Helpful Report

Posted 8 years ago

Thank you for your feedback James . I’m very sorry to hear about your disappointment. Please could you get in contact with .our Customer Support Team on 0800 626249 as we will be happy to look into this further. Thank you

Posted 8 years ago

“I specifically ordered to be delivered on mothers day as I have been out of the country. I paid extra for courier delivery. When opened all the roses were practically dead and the gerbras broken. I wanted an impact as I was out of the country I got that all right!”

Helpful Report

Posted 8 years ago

Thank you for your feedback. I’m sorry to hear about your disappointment with the flowers you ordered. I see that you are already in touch with our Customer Support Team but please do call us on 0800 626249 if you would like any further help.

Posted 8 years ago

“Flowers not up to the usual standard.”

Helpful Report

Posted 8 years ago

Thank you for your feedback David. I'm sorry to hear about your disappointment with the flowers you ordered. I'm pleased to see that our Customer Support Team have now dealt with this for you. Please do contact us at flowers@bunches.co.uk if you need any further help.

Posted 8 years ago

“The flowers I received were nothing like the ones advertised in the photo! They were a completely different bunch of flowers!”

Helpful Report

Posted 8 years ago

Thank you for your feedback Sophie. I'm sorry to hear about your disappointment with the flowers you ordered. Please do contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626 249 and we will look into this further for you.

Posted 8 years ago

“Mother day gift from daughter in Australia freesias fine irises dead before they opened and White ones dead when opened so disappointed as I have had many many bunches of flowers from you and they have always been excellent.”

Helpful Report

Posted 8 years ago

Thank you for your comments. I'm really sorry to hear about your disappointment with the flowers you ordered. I see that our Customer Support Team are dealing with this for you. Please do contact us at flowers@bunches.co.uk if you need any further help.

Posted 8 years ago

“delivery was damaged”

Helpful Report

Posted 8 years ago

Thank you for your comment Alexander. I’m sorry to hear that your delivery arrived damaged. If you can contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626249, we will happily look into this for you.

Posted 8 years ago

“The flowers were no where near as big as they looked on the website, I got about 4 flowers. I don't think what I got was worth the money at all.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Kaycee. I’m sorry to hear about your disappointment with the flowers you ordered. Please do call our Customer Support Team on 0800 626249 if you would like to discuss this with us.

Posted 8 years ago

“Time of delivery was great but wasn't impressed with the size of my bouquet as the picture shown was twice the size and ordered a box of chocolates and received a small packet of chocolates”

Helpful Report

Posted 8 years ago

Thank you for your comments. I’m sorry to hear about your disappointment. Having looked at your order, there is not a separate box of chocolates showing but if you could call our Customer Support Team on 0800 626249, we will happily look into this for you.

Posted 8 years ago

“Delivery time was perfect but the flowered were very poor quality... very disappointed”

Helpful Report

Posted 8 years ago

Thank you for your feedback Daniel. I’m sorry to hear that you are disappointed with the flowers you ordered. If you can contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626249, we will happily look into this for you.

Posted 8 years ago

“Unfortunately the bunches did not look anything like the picture. The order stated that there would be 15 stems but there was only around 11 and they were so skinny that in a vase they looked pretty poor. Considering it cost £19.99 for carnations I was expecting exactly what appeared on the website. I also ordered two bunches plus gifts.”

Helpful Report

Posted 8 years ago

Thank you for your comments Pascal. I’m sorry to hear about your disappointment with the flowers you ordered. Please do call our Customer Support Team on 0800 626249 if you would like to discuss this with us.

Posted 8 years ago

“Was a pants £5 bunch of flowers! Chocolates were, well errr pants! All in all I paid £28 quid (included a discount!!! LOL) for 7 quids worth of pants! = £21 for delivery!!!!!!!! Definitely should of, and will do!...... Go to Tesco's!!!”

Helpful Report

Posted 8 years ago

Thank you for your feedback Bam. I'm sorry to hear about your disappointing experience. If there is anything else that we can do to help, please do call our Customer Support Team on 0800 626249.

Posted 8 years ago

“The amount of flowers for what I paid for was such a disappointment. Picture showed online was nothing like what showed up. At all.”

Helpful Report

Posted 8 years ago

Thank you for your comments. I’m sorry to hear about your disappointment with the flowers you ordered. Please do contact our Customer Support Team on 0800 626249 if you would like to discuss this with us.

Posted 8 years ago

“Not as good as the photo - wouldn't order from bunches again.”

Helpful Report

Posted 8 years ago

Thank you for your feedback. Please do contact our Customer Support Team on 0800 626249 if you would like to discuss this with us.

Posted 8 years ago

Bunches.co.uk is rated 4.7 based on 202,081 reviews