Bunches.co.uk Reviews

4.7 Rating 202,077 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,077 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not many flowers for the money, buds not opening, could not believe it was only a bag of buttons. And to top it all poor delivery due to the courier.”

Helpful Report

Posted 8 years ago

Thank you for your feedback. I'm sorry to hear about your disappointing experience. If there is anything else that we can do to help, please do call our Customer Support Team on 0800 626249.

Posted 8 years ago

“I have not had any confirmation of delivery”

Helpful Report

Posted 8 years ago

“Ordered blossom bouquet fo mothers day. No gypsy in it and very poor quality. Contacted customer service and enclosed a photo. They said they had checked and that the order was correct. Why were flowers missing then? £22 flowers would have cost all of £5-£8 in town. Customer service not interested. Don't waste your money. Wish I could upload a photo on here to show potential customers how poor the flowers are. Once bitten, never again.”

Helpful Report

Posted 8 years ago

“Flowers arrived a day late even though I paid for guaranteed delivery. Contacted customer services but had no reply. Not happy!”

Helpful Report

Posted 8 years ago

Thank you for your feedback Helen. We are very sorry to hear of your disappointment caused by the late delivery of your flower gift. I have spoken to my colleagues within our Customer Support team and it appears that we did indeed send you an email on Tuesday 4th April and have been waiting to hear from you. Please could you contact us on either 0800 626 249 or at flowers@bunches.co.uk and we will be very happy to help. Thank you

Posted 8 years ago

“I had asked that the flowers be left with a neighbour if no one was in. On the day the flowers were delivered your man left them leaning up against the wall by the front door. Even put a photo of the box in the email!! Dreadful!”

Helpful Report

Posted 8 years ago

Thank you for your feedback Margaret. We are very sorry to hear of your disappointment caused by the delivery of your flower gift. I have taken a look into your order and can see that your gift was delivered on a DPD courier service. Although we do welcome any of our customers to leave delivery requests for the drivers to hopefully follow this is something that we can not 100% guarantee however on this service the driver is likely to leave the item if there is no answer at the given address as long as it is deemed safe to do so. I have taken a look at the tracking information and have seen the photo. DPD do include this as proof that an delivery has occurred. If you would like to discuss this matter further please do contact our Customer Support team on either 0800 626 249 or at flowers@bunches.co.uk. Thank you

Posted 8 years ago

“Flowers not delivered. Message to leave with neighbour ignored. Note left - not found for 4 days. Had to collect from post office. Flowers well past their best. You need to follow this up with your chosen delivery service.”

Helpful Report

Posted 8 years ago

Thank you for your feedback. I'm sorry to hear about the delivery of your gift. Please could you contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626 249 and we will happily look into this further for you. Thank you and Sincere apologies.

Posted 8 years ago

“I was delighted that the flowers were such a good price but I'm very dissapointed as the flowers were a gift and they are nearly all dead which is surprising as she only recieved them last Friday.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Katie. I'm sorry to hear about your disappointment caused by the gift received. Please could you contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626 249 and we will happily look into this further for you. Thank you and Sincere apologies.

Posted 8 years ago

“the picture on the site shows a blooming bouquet of flowers. This is what i was expecting. My mum received a small bunch of flowers which I could have bought for £5 at the supermarket. They were nice but for the price i paid, i was disappointed”

Helpful Report

Posted 8 years ago

Thank you for your feedback Susan. I'm sorry to hear about your disappointment caused by the gift received. Please could you contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626 249 and we will happily look into this further for you. Thank you and Sincere apologies again.

Posted 8 years ago

“Bouquet not as shown on website. Flowers did not fill basket, not in bud when arrived, not arranged nicely,flowers just dumped in.”

Helpful Report

Posted 8 years ago

Thank you for your feedback. I'm sorry to hear about your disappointment caused by the gift received. I can see that you have now been in touch with a member of our team who has resolved this matter for you. Please accept our sincere apologies on this occasion.

Posted 8 years ago

“The flowers began to die off after about two days - in particular the freesias - my mum had to dispose of at least 4 freesia stems as they wilted and died very quickly and some of the buds failed to open up at all.”

Helpful Report

Posted 8 years ago

Thank you for your feedback. I'm sorry to hear about your disappointment caused. Please do contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626 249 and we will happily look into this further for you.

Posted 8 years ago

“I was dissapointed - the fesias were all dried up! the boquet looked nothing like the picture!”

Helpful Report

Posted 8 years ago

Thank you for your feedback Sharon. I'm sorry to hear about your disappointment with the flowers you ordered. Please do contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626 249 and we will happily look into this further for yo

Posted 8 years ago

“Very upset to hear that the flowers arrived the day before my Granddaughter's birthday yet I had meticulously arranged for the actual day of her special occasion. I felt cheated and she must have wondered why I got the day wrong! I cannot risk this again by using Bunches another time. This has never happened with any other firm. This is sad as the flowers were apparently lovely.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Sandra. We are extremely sorry to hear of the disappointment caused regarding the flower delivery. I have taken a look into your order and can see that our free delivery service with the Royal Mail was chosen. As advertised this service can take place between 1-2 days and although we are aware of this period we are not aware of which day between the two your gift would have been delivered on. We do offer an guaranteed delivery service for an additional £5.95 or £7.95. If you could please contact our Customer Support team on 0800 626 249 on of our team members will be more than happy to help. Thank you

Posted 8 years ago

“Flowers for Golden wedding anniversary del a day early, and my name as sender left off card. Then the followind day flowers sent to me for mothers day were dead within 3 days,so i had to replace them myself ,before my sons arrived. Having dealt with you many times,i am unlikely to use you again.”

Helpful Report

Posted 8 years ago

Thank you for your feedback. I'm sorry to hear about your disappointment with the flowers you ordered. Please do contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626 249 and we will happily look into this further for you.

Posted 8 years ago

“Flowers arrived Monday 27 March, by weds they were dropping off and have nearly died,not impressed.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Tiffany. I'm sorry to hear about your disappointment with the flowers you ordered. Please do contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626 249 and we will happily look into this further for you.

Posted 8 years ago

“The flowers for the price were not anything like the pictures i could have got cheaper flowers from a local shop that brought more fullness and colour these looked rather like i picked them or £2 ones not from a purpose flower arranging online store”

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Posted 8 years ago

“Flowers wilted within days”

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Posted 8 years ago

“Flowers have not lasted to the end of the week. For the price i think the are very poor quality.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Susan. I'm sorry to hear about your disappointment with the flowers you ordered. Please do contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626 249 and we will happily look into this further for you.

Posted 8 years ago

“Ordered next day delivery. Failed to arrive. Found then on door step two days later. Customer service non-existent. Took four days to respond to complaint and would not accept any responsibility for failure. Satisfaction...despite their statement..... is not guaranteed. Wont be using them again.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Chris. We are very sorry to hear this and for any disappointment that this has caused. Please do contact our Customer Support Team on either 0800 626249 or flowers@bunches.co.uk if you would like to discuss this with us. Thank you

Posted 8 years ago

“Bunch of flowers were falsely advertised, looked like a big bunch turned out to be very few for £27.99 I could've had a bigger prettier bunch from Tesco for cheaper On the other hand mum enjoyed the cake”

Helpful Report

Posted 8 years ago

Thank you for your feedback Hannah. I'm sorry to hear about your disappointment with the flowers you ordered. Please do contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626 249 and we will happily look into this further for you.

Posted 8 years ago

“Freesias did not come out and they slightly squashed in the box. The price we paid we expected carnations not spray carnations for that price.”

Helpful Report

Posted 8 years ago

Thank you for your comments Denis. I’m sorry to hear that you are disappointed with the flowers you ordered. If you can contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626249, we will happily look into this for you.

Posted 8 years ago

Bunches.co.uk is rated 4.7 based on 202,077 reviews