“I've always been pleased with Bunches, but this last delivery was a day late for a 70th birthday - shame, but I would use them again.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“I can't review this as I'm not sure they received their flowers. I don't want to ask them as do not want to sound needy for thanks but they haven't said thank you and usually would”

Helpful Report

Posted 5 years ago

Thank you for your review. Our free delivery service is based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. This service is not traceable, therefore the recipient would need to be contacted to ensure the gift has arrived. We do offer a tracked service for customer that do not wish to contact the sender, however this option was not selected on this occasion. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“Have normally been very pleased but I ordered flowers for me wife which arrived Monday. I got home Friday and they were pretty much finished by that point which doesn't seem enough to me”

Helpful Report

Posted 5 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you.Kind Regards - Bunches

Posted 5 years ago

“Perfect service, delivered on time, as announced . Unfortunaly, some flowers were faded. Too bad..”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with more information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“was not as good as the usual flowers we have received from you they arrived 1 day late and the blooms did not last as long as we expected”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“I ordered some flowers for my mothers birthday which arrived well packed on the correct date, however some of the petals on the flowers were discoloured and did not look fresh. I e-mailed a complaint and received an immediate response and they sent another bouquet which were lovely. I would use again as previously the flowers have been fine and their customer service was very efficient.”

Helpful Report

Posted 5 years ago

Thank you for your email. We are sorry to hear your mother's flowers arrived not looking as fresh as they should. We are pleased to hear however that our customer support team acted quickly to resolve this for you. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

“Delivered on time and flowers were nice but expected the bouquet to be bigger for the price paid. Chocolate truffles and mini cake were nice touches.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“The flowers were reasonably priced, the process was easy to order and you could select a delivery date! Perfect! However... It was a surprise “thank you” delivery and unfortunately my grandma wasn’t home, so instead of leaving them in a safe place or with a neighbour, the post office thought it was best to stick them on a shelf at a post office over a long hot weekend! Real shame! PS. Does the packaging state that they are fresh flowers?”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with the delivery of your gift. Our gifts are delivered via Royal Mail, the delivery policy is that if the recipient is not available to accept the gift this will be taken back to the sorting office, after leaving a calling card that should be marked perishable. A delivery request can be left on the order but it is not guaranteed as this is at the discretion of the delivery driver. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards- Bunches

Posted 5 years ago

“The bouquet delivered was very disappointing not representative of the images shown on the site. The flowers that were delivered looked like the amount and standard of flowers of a cheap supermarket bunch. Not at all value for money.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“In addition to my order 15502029862095 and previous review. Just to add, these flowers were to be for my mum in laws 80th Birthday so wanted it to be really special. It just looked like a bunch of flowers you could get off the market!! Sorry but unhappy customer!!!!”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. the bouquet of choice was not from our hand-tied range and would need to be arranged by the recipient on arrival. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“The service was very good and accurate time slot for deliver but disappointed when they arrived. I expected it to be bigger and it to be in a bouquet instead of a box!! Also the stems were bone dry! Not very impressed to be honest!!! Be interesting to see how long they will last!!!!”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry you have been disappointed with your recent gift. As a flowers by post company all of our blooms arrive in a box ready for the customer to display themselves. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. We do offer a 7 day freshness guarantee with all of our flowers, consequently if there are any problems do not hesitate to contact us again. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“A lovely collection of flowers. My only gripe is I wasn’t kept up to date with the delivery process, I didn’t know what day they were going to be delivered or even when they had arrived. The delivery was missed by the recipient and I wasn’t made aware. Not ideal.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry you have been disappointed with the delivery of your gift. The delivery service that was selected was the free delivery service, this service is not a traceable service and doesn't provide confirmation of delivery, this information is explained in our delivery section. We do offer a tracked service at an additional cost for customers who would like to keep an eye on the status of their gift, unfortunately this option wasn't selected on this occasion. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards _ Bunches

Posted 5 years ago

“Ordered a bunch of flowers but they arrived not fresh and without the card I had paid for. On being made aware of this, Bunches delivered new flowers and the correct card the following day.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your blooms didn't arrive in the condition we would expect this is very disappointing. We are pleased to hear however that that our customer support team arranged for a fresh arrangement to be sent along with the card. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 5 years ago

“Sadly the flowers were not what I expected as usually for the price you get a great bunch .. this bunch was evidently stingy & no chocolates as was a birthday bunch Delivery person just put a card through the door failing to check no one was home so picked up from the post depot not impressed why didn’t he just pop back later truly wasn’t impressed being a loyal customer found this time rubbish”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. The delivery policy is that if the recipient is not available to accept the gift this will be taken back to the sorting office, after leaving a calling card that should be marked perishable. A delivery request can be left on the order but it is not guaranteed as this is at the discretion of the delivery driver as explained in our delivery terms. Having reviewed your order we can confirm that no chocolates were added or charged for. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“I have used Bunches for a long time and have always been happy....BUT the flowers I bought on the 20th August were dead in a few days. :(”

Helpful Report

Posted 5 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you.Kind Regards - Bunches

Posted 5 years ago

“The flowers were very good but from the photo sent back from relatives not as beautiful as indicated on the web site. I also was not impressed by the courier as they got left on the porch in full sun. There was no excuse for that as it is an aged care home and there is always someone there 24/7.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Flowers are lovely but thrown upside down on door step”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear Royal Mail had left the gift upside down. As a flowers by post company we do rely on Royal Mail to ensure our gifts are delivered safely . Unfortunately, they have severely let us down on this occasion., however we are pleased to hear the flowers were lovely and we hope the recipient is now enjoying them. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

“I have no idea. Delivery information is not provided on the order.”

Helpful Report

Posted 5 years ago

Thank you for your review. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“I have always had good reports of Bunches flowers from my Mum who lives a long way from me. This time however, they were let down by the deliverer who left the box in the sun. Flowers have suffered as a result and not lasted very long. Disappointing as previous deliveries have always been beautiful and long lasting.”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down with them being left in the sun. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 5 years ago

“The quality wasn’t too great and did not reflect how they looked in the photo unfortunately. However, may have been just a bad batch so will give you guys another go!”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews