“Ordered carnations and gypsophila only sent carnations. Always used bunches to send to my mum never a problem. Bit disapointed this time.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear the Gypsophila was missing this is very disappointing. We will be in touch with you very soon to make t his right for you. Kind Regards - Bunches

Posted 6 years ago

“I received a beautiful picture of my friend who I sent your pink azalea 🌺 in a silver cup to for her 70th Birthday 🎂.She was so Thrilled by it and I can forward the picture if you would like to use it for advertising.I was also delighted that it arrived a day early.Thank you very much”

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Posted 6 years ago

“Sorry to say wasnt impressed ordered flowers for my daughters birthday and they arrived 5 days late.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive as expected. We had a delivery date of 14th June, could you please pop an email over to us with the date the gift arrived so we can look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“The flowers are nicely done and usually arrive if you order by post. I don't order extras any more because more than once in the past they haven't been included,”

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Posted 6 years ago

“First time slightly disappointed by delivery - mixture of carnations arrived 18 May, guaranteed 14 days. Cared for these as usual but the yellow ones quickly went sad and started to go brown. Pink ones OK pro tem, hoping will last the week with attention. Still recommend as never happened before.”

Helpful Report

Posted 6 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would like to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 6 years ago

“The flowers arrived late and were forwarded to a Post Office collection point where they were collected by the recipient a few days later (she works full time). This was disappointing considering I had ordered the flowers in plenty of time with a nominated day of delivery and Bunches should have posted with this nominated day in mind. Next and M&S flowers can do it - why can't Bunches? I believe the flowers were wilted when picked up but recovered once put in water.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 95% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. We are please to hear however that the flowers flourished once in water. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“I was told the flowers were dry”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“I bought the flowers for a relative to say thank you - she commented that they were quite dehydrated on arrival.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. We will be in touch with your shortly to discuss this further. Kind Regards - Bunches

Posted 6 years ago

“In the past I've been very happy, prices are reasonable and flowers have always arrived on time even when I've left it to the last minute to order, quality too has always been good. On a recent order though there should have been flowers and chocolates, flowers arrived, chocolates nowhere to be seen... I contacted Customer support through their website and received no response, and no chocolates... So when things go ok then very happy but when there is an issue Customer Support seems to be none existent so can only rate 3*”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with our service and you had not received a response from us. We typically respond to queries within 24 hours. After reviewing your order I can see that sadly no chocolates were purchased with this gift. We do send a confirmation email after the order is placed which allows the customer to ensure their order is correct. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards -Bunches

Posted 6 years ago

“The flowers were beautiful and my mum loved them. However, there was a problem with the delivery. The flowers were guaranteed to be delivered on Sunday however they did not turn up til the following day. My mum waited in all day for them with no explanation. The company did offer a £10 refund for the inconvenience.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear your gift arrived later than expected, this is very disappointing. We are pleased to hear however that our customer support team offered you a partial refund to compensate you for this. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 6 years ago

“Images are not the same as what you’re given similar but images look way better.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 6 years ago

“Ordered on Wednesday evening flowers ddnt arrive until the Monday in a bit of a sad wilted state. Didn't select to pay postage for guaranteed next day delivery as it stated 95% chance of next day. I've sed bunches previously without this being an issue. In future I'll pay the delivery as good value for lovely 💐”

Helpful Report

Posted 6 years ago

Thank You for your review. We are sorry to hear your gift took a little longer than usual to reach us. After looking into this we can see you selected a delivery date of Friday/Saturday on our free delivery service. We are sad to hear that your gift was not delivered by Royal Mail until the Monday and you feel very let down. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 6 years ago

“Friend did not receive flowers till the Thursday; I actually ordered them to arrive on the Wednesday. Would like to think if l ordered again they would arrive on day requested.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 95% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“Lovely flowers but I don't think the bunch was delivered in the time window specified and I paid extra for that!”

Helpful Report

Posted 6 years ago

Thank you for review. We are sorry to hear you have been disappointed with the delivery of the gift. After looking into this I can see the gift was delivered on the correct day, however due to a delay experienced by the delivery driver the gift arrived a little later in the day than expected. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 6 years ago

“Unfortunately the flowers, which were for an 80th birthday, were not received in a good condition. Very disappointing.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear of your disappointment regarding this . We have taken a look into this and can see that you have been in contact with our Customer Support Team who have looked into this further and that this has now been rectified. Thank you

Posted 6 years ago

“Not sure what I ordered was delivered - disappointing”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“The quality is very much reduced The flowers don't last as long in previous years I will not be orderering in the future”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. We offer a 7 day freshness guarantee with all of our arrangements. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Wasn't delivered on my sisters birthday as requested,she lives less than half a mile from your premises,but dident arrive till following day.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive as expected. We an see that you have been in contact with our customer support team and they have now resolved this issue with you. Please accept our sincere apologies for any disappointment this matter may have caused. Kind regards Bunches

Posted 6 years ago

“Received on date chosen and well packaged. Flowers were for my daughters 30 Birthday, I chose Lilac Dream gift bag as it looked very pretty. My daughter sent a pic and I was a little disappointed as looked to be more white chrysanthemums then anything else (and this was not because all else was in bud). The other choice flowers were in there but the assembly of the bunch just looked rather rushed perhaps and certainly didn’t look like the beautiful bunch displayed that made my decision to choose them. Anyway of course my daughter loved them all the same and the disappointment was all mine.”

Helpful Report

Posted 6 years ago

“Have always been happy with flowers and service although last order, I happened to see it in person and was disappointed with the amount of flowers versus the cost.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews