Bunches.co.uk Reviews

4.7 Rating 201,508 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 201,508 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“flowers arrived early on requested day. unfortunately 3 of the flowers had broken flower heads. but will use again. hopefully all flowers intact.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Nice flowers but they arrived two days late.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 95% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“When I chose the bouquet for my best friend. The autumnal look seemed to fit the bill. On the picture it showed a picture of the flowers in a pink vase, and the caption. "Vase Included". There was a 10% discount, which was nice, but I would have chosen that arrangement, regardless of the discount. However, when I asked my friend if the pink vase was included, she said no, but something small, which kept the flowers nicely in place. I am still perplexed, as to what really was received vase-like. She was delighted with the flowers, which she said were lovely. I just think it was misleading.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. We do explain in the description of the gift that the flowers do not include the vase. At the moment we do not offer vases with any of our arrangements, however this is something that we are currently looking into. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

“Website hard to follow Wouldn't accept my password”

Helpful Report

Posted 5 years ago

“Flowers apparently were lovely but did not arrive on day that I specified”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn’t arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards – Bunches

Posted 5 years ago

“I ordered a bunch of flowers on 21/10/19 to be delivered on 5/11/19 for a special occasion. They were not delivered until 6/11/19 although the money was taken for them in October. When I pointed out my disappointment, the matter was dealt with very quickly and sympathetically. It was resolved to my satisfaction”

Helpful Report

Posted 5 years ago

“Flowers were quite wilted when they arrived but once in water they soon looked better”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your flowers arrived looking a little sad. The flowers may appear tired after their journey and so will need a big drink to help them perk up, By following the simple care instructions leaflet this should help the flowers to grow and bloom. We do offer a 7 day freshness guarantee with our flowers. If the flowers do not fare well after being placed in water please do get back in touch with us. Kind Regards - Bunches

Posted 5 years ago

“Beautiful flowers and well presented but didnt last as long as supermarket flowers purchased the day before they arrived.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. We offer 7 days of freshness with all or our arrangements, therefore if they didn't last, please pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Please be aware that if you order to ANY business address, whether you are in a single storey building or one with 30 floors, your order will be left in reception for anyone to take. It will NOT be delivered to your actual office. Apart from that, which was extremely disappointing, the flowers and price were good.”

Helpful Report

Posted 5 years ago

Thank you for your review. we are pleased you were happy with the flowers and our prices. Your comments regarding deliveries to business addresses, we can confirm we do explain in our delivery terms that if the gift is being delivered to a business this would be delivered to a main reception or internal postal area as our gifts are delivered via Royal Mail. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

“the 20 stems of freesias ordered arrived in good time but were rather travel worn and have not lasted as well as I might have hoped. however, value wise they were competitive with supermarket prices. The reason I chose Bunches was to ensure arrival for a 55th wedding anniversary as local supplies could not be guaranteed.”

Helpful Report

Posted 5 years ago

“Flowers OK delivery needs sorting. Rang doorbell but did not give time to open door especially as I was about to open it. Did not give any time but left on outside path not even in the safe point. I have complained to the delivery company not even the courtesy of a reply. David Butler.”

Helpful Report

Posted 5 years ago

“I ordered flowers for my sister in law as a treat as she's finished her chemo treatment. I used a code so received £10 off but I was shocked when she sent an picture as the bouquet was half the size of what is being advertised on line. For this reason I won’t be using bunches again as you can’t falsely show what’s should be sent and receive some thing different. Looks like from other reviews other customers have had the same experience. However delivery was on time and ordering was easy.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“I was not all that impressed with the flowers that I ordered for my daughter for her birthday the card and balloon were separate and the arrangement was poor considering the price they couldn't go wrong with the bottle of prosecco I shall not be ordering from Bunches again will go elsewhere.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“I ordered a large bunch of flowers. These were sent to a special friend who is an 81 year old lady. She compared them with the ones I had sent previously using another flower company. She felt the previous company was better. However she still enjoyed them.”

Helpful Report

Posted 5 years ago

“Flowers were lovely but did not arrive on time, despite being preferred a week in advance.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“Asked for a bouquet but they arrived a box , I wasn’t aware of this.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your gift. As a flowers by post company all of our arrangements are delivered through the postal system and arrive in a box. All the information regarding our deliveries is provided on our website and also shows images of how the gift are packaged. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

“As I only send and do not see the flowers I do not know the quality of the product. The price varies. This month one bunch was marked at £16 but suddenly was reduced to £8, but then it cost £17 recently for a more insignificant bunch. Sometimes it is very expensive.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you are not happy with our pricing. We can confirm we do not offer any bouquet at the cost of £7. If you would like to pop us an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“I've always been really impressed with the service in the past but not this time. The flowers were late and so missed the birthday occasion. When I contacted Bunches to register my disappointment they didn't bother to reply. The only reason I have marked them as acceptable is that my mother did eventually receive her flowers and they were as described.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. and you have not had a reply from us. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information regarding your delivery date, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“I have used bunches many times and out of all the times there have only been a few times there have been issues overall I have been satisfied with the service and quality of the products”

Helpful Report

Posted 5 years ago

“I've always been pleased with Bunches, but this last delivery was a day late for a 70th birthday - shame, but I would use them again.”

Helpful Report

Posted 5 years ago

Bunches.co.uk is rated 4.7 based on 201,508 reviews