“Flowers were lovely when they did arrive, but Royal Mail were not able to deliver on the specified day (a Saturday) so the flowers sat in the sorting office until collection was possible on the Monday morning, meaning we lost 2 days of enjoyment.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“Really disappointed in the flowers we received they lasted only 3 days which was a shame because they were beautiful flowers and usually last longer”

Helpful Report

Posted 5 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you.Kind Regards - Bunches

Posted 5 years ago

“As usual my wife's flowers arrived on the requested day for our anniversary. The mixed bunch of 15 carnations were fine but the 5 deep pink ones were a bit battered on arrival. Since they opened fully after a few days they look slightly better but outer petals a bit brown. It is the first time we have felt they could be better after ordering numerous bouquets. It wont stop us using bunches again.”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 5 years ago

“Super first impression, well packaged and tasty Belgian chocolates, however the daisies then the roses expired very quickly, and all gone in 5 days.”

Helpful Report

Posted 6 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you.Kind Regards - Bunches

Posted 6 years ago

“ordered xl bouquet and it wasn't as big as I thought it would be but for the price it was okay”

Helpful Report

Posted 6 years ago

“Flowers arrived on time. A bit underwhelming. They looked wilted and past their best. A few flower heads bent. They did perk up when put in water and lasted a good 5 days. I felt I could have bought a similar and fresher bunch at the local supermarket for considerably less money.”

Helpful Report

Posted 6 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you.Kind Regards - Bunches

Posted 6 years ago

“How did I manage to send a gift of flowers and my name not be on the gift?????”

Helpful Report

Posted 6 years ago

Thank you for your review. After reviewing your order we can see that you added a message when you placed the order, however it would seem that you did not added your name and instead put a few kisses on the bottom. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 6 years ago

“Bunches have always been very prompt, but with this order the Post Office let them down. I would suggest to future customers, don't order flowers on a Friday for delivery on the Saturday unless you are going to pay for express delivery. Somehow the order was 'lost' and a new order was delivered, by express and paid for by Bunches, on the Wednesday. There was no offer of any compensation for me and the lack of delivery on the Saturday, spoiled the celebration of my daughter's new job, as well as my Granddaughter's birthday. The flowers were beautiful when they did arrive.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear the flowers went missing within the postal system. As a flowers by post company we do rely on Royal Mail to ensure our gifts are delivered safely and on time. Unfortunately, they have severely let us down on this occasion. We can see that our customer support team arranged a replacement arrangement to be sent an upgraded this to our courier service to avoid further delay. Please accept our sincere apologies for any disappointment this matter may have caused.

Posted 6 years ago

“Flower sent on time, I got my friend to send me a pic and bouquet looked quite sparse.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 6 years ago

“Delivery was quick and on time, Unfortunately flowers only lasted 5 days”

Helpful Report

Posted 6 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride of our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 6 years ago

“I was disappointed that the flowers took”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“I have used Bunches for many years however my last order was sent back to the sorting office instead of a neighbour as instructed. After 2 days in there they had to be collected by the recipient.Not the surprise gift I had planned also the flowers were past their best.. Still awaiting my refund!!”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear the recipient wasn't available to accept their gift. The delivery policy is that if the recipient is not available to accept the gift this will be taken back to the sorting office, after leaving a calling card that should be marked perishable. Please contact us on 01623 750343 or via email flowers@bunches.co.uk to discuss this further. Kind Regards - Bunches

Posted 6 years ago

“Flowers fully open when they arrived so only lasted a couple days, disappointing .”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. We will be in touch with your very soon to make this right for you. Kind Regards -Bunches

Posted 6 years ago

“The flowers I ordered did arrive on time but there was no card included even though I had requested one The flowers were for a bereavement after a collection at my work place so if it hadn’t of been for facebook we wouldn’t have know the lady had got them and she wouldn’t have know they had come from her colleagues Bunches were helpful after I complained and sent the lady a card.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear the gift card was missing from your recent gift. We understand that the message often is the primary sentiment and how upsetting this can be when it goes wrong. We are pleased to hear that our customer support team resolved this for you. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards- Bunches

Posted 6 years ago

“I think the flowers were lovely but time taken to deliver was longer than i expected”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with the recent delivery of your gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Flowers were as shown on the website but unfortunately they weren’t delivered on the day requested, we were the unlucky 5%.”

Helpful Report

Posted 6 years ago

“Thank you for the delivery of the flowers, this time my Aunt was disappointed as one of the flowers was dead and didn't open. This is the first time this has happened as she has had a lot of flowers form me/you over the years. Debra”

Helpful Report

Posted 6 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would like to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 6 years ago

“Some flowers did not last long and the bunch was smaller than expected.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“No end of problems with their posy points as they wouldn’t work on line took for too much time to sort with expensive phone calls”

Helpful Report

Posted 6 years ago

“The flowers were lovely, but the delivery was a let down, the recipient lives in a ground floor flat, the flowers were left outside the outer door instead of the inner door. The outer door is always open during the daytime, so on excuses for leaving them were they could of been stolen”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews