Bunches.co.uk Reviews

4.7 Rating 202,273 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,273 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately, my mother reported the large bouquet of fuschias I'd ordered arrived completely crushed with no obvious water retention mechanism and wouldn't revive. About 6 were disconnected completely from their stems. Binned. Got a thank-you for the sentiment but a failure on the the delivery.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Rob, We are very sorry to hear that the flowers did not arrive in the condition we would expect. If you could please contact our customer support team who will be happy to look into this further for you. You can contact us on our freephone number 0800 626 249, or at flowers@bunches.co.uk.

Posted 8 years ago

“I ordered a basket with roses as a gift and they arrived with no soil in the pot just lying dry in a box! Simply NOT good enough.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Sandra, We are very sorry to hear that the rose basket did not arrive in the condition we would expect. If you could please contact our customer support team who will be happy to look into this further for you. You can contact us on our freephone number 0800 626 249, or at flowers@bunches.co.uk.

Posted 8 years ago

“This was a lot of money to my 81 year old Dad. This bouquet was advertised as arriving in bud to prolong life but it wasn't, in fact some parts were browning. They were delivered on Monday 5th and ate already finished. Have had longer lasting flowers from supermarkets. Very disappointing”

Helpful Report

Posted 9 years ago

Thank you for your feedback Dawn, We are very sorry to hear that the flowers did not arrive in the condition we would expect. If you could please contact our customer support team who will be happy to look into this further for you. You can contact us on our freephone number 0800 626 249, or at flowers@bunches.co.uk.

Posted 8 years ago

“The flower is not what i choise and a delivery date is not correct I send it for my daughter's birthday it comes two days earlier not on 5 of September”

Helpful Report

Posted 9 years ago

Thank you for your feedback Mr Gabor. We are so sorry to hear you have been disappointed on this occasion. If you would like to discuss this further with our customer support team please do contact us on 0800 626 249, or at flowers@bunches.co.uk.

Posted 8 years ago

“I really like bunches flowers. They last longer than any others that I have purchased before.The people that I have sent Bunches flowers to have not had a bad word to say about them and some have used Bunches since.i wanted to give five stars but it wouldn't let me”

Helpful Report

Posted 9 years ago

“Had the flowers delivered on Sunday and they are dying all ready very very disappointed”

Helpful Report

Posted 9 years ago

Thank you for your comments Edward. We are so sorry to hear you have been disappointed on this occasion. If you would like to discuss this further with our customer support team please do contact us on 0800 626 249, or at flowers@bunches.co.uk.

Posted 9 years ago

“I am very sorry to say the pot plant and card I had arranged to be sent to my Granddaughter and her husband on their first anniversary, failed to arrive. My suggestion is that you do not use Royal Mail as they were culprits who let you down. I spoke to one of your staff to-day a very helpful young lady named Flare who did her best to recover the bad service by sending the pot plant next Saturday by a courier to arrive before 1pm. As you can imagine the non-arrival has spoilt what was mean to be a pleasant surprise.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Rita, We are very sorry to hear this, I can see from our records that you have spoken to my colleague Flair as you mentioned and that this is now rectified

Posted 9 years ago

“Chose the butterfly bouquet and paid extra to upgrade to large bunch £24.99. When the flowers have arrived we were highly disappointed as they were nothing at all like the advertisement. The flowers were limited spaced out with 4 sticks of butterflies in. Would not recommend these to anyone and was embarrassing when we seen what had been delivered to a friend who usually loves flowers. Not a good first time experience.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Laura, We are very sorry to hear that the flowers did not arrive in the condition we would expect .If you could please contact our customer support team who will be happy to look into this further for you. Please contact us on our freephone number 0800 626 249, or at flowers@bunches.co.uk.

Posted 9 years ago

“The flowers arrived at my cousin's looking very "tired" She put them in a bucket of water overnight and they did pick up! I am very disappointed as they were a thank you gift! Was it because it was the last day of the holiday10 offer? My previous experience was quite different!”

Helpful Report

Posted 9 years ago

Thank you for your comments Mrs Messenger. We are so sorry to hear you have been disappointed on this occasion. If you would like to discuss this further with our customer support team please do contact us on 0800 626 249, or at flowers@bunches.co.uk.

Posted 9 years ago

“The flowers when opened out of the box were of such poor quality. I have seen better from roadside garages than what I paid premium price for. The flowers had not been transported in water and looked severely dehydrated as if they had been out of water for days with the leaves shrivelled. The tips of the lilies' looked diseased and damaged. this may have been due to lack of water. There was no plant food provided either so have not had a chance to try and revive the flowers. I have used bunches before and have always been pleased with the product but based upon this delivery, I will look elsewhere based upon value for money”

Helpful Report

Posted 9 years ago

We are very sorry to hear that the flowers did not arrive in the condition we would expect Graham. If you could please contact our customer support team who will be happy to look into this further for you. You can contact us on our freephone number 0800 626 249, or at flowers@bunches.co.uk.

Posted 9 years ago

“This was the worst bunch of so-called flowers I have ever seen. They were supposed to be fresh and in bud but many of the blooms fell off when the box was opened. I have used Bunches on several occasions before to send flowers to my mother and when asked she always said they were lovely. Now I wonder if she was just being polite. This is the first time I have seen the bunch (I cannot call it a bouquet) for myself and I was disgusted.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Steve, We are very sorry to hear that the flowers did not arrive in the condition we would expect .If you could please contact our customer support team who will be happy to look into this further for you. Please contact us on our freephone number 0800 626 249, or at flowers@bunches.co.uk.

Posted 9 years ago

“Flowers reviewed did not reflect the picture”

Helpful Report

Posted 9 years ago

Thank you for your comments Liz. We are very sorry to hear that you have been disappointed on this occasion with the flowers that have been received.Please do contact our customer support team who will be happy to discuss and look into this further. Please do call us on 0800 626 249 or email us at flowers@bunches.co.uk.

Posted 9 years ago

“I asked for the flowers to be delivered on 2nd Sept and they arrived on 3rd . A bit disappointing when you want it to arrive on the exact birthday!”

Helpful Report

Posted 9 years ago

Thank you for your review Jane. Looking into your order I can see the Royal Mail First Class Post service has been the chosen delivery this can take 1-2 days, this is highlighted on the calendar when you place your order and throughout your order confirmation. I am sorry if you have been disappointed by this, please do contact us on 0800 626 249 if you need any more information regarding alternative deliveries.

Posted 9 years ago

“Although I have used Bunches in the past and have been quite happy, I ordered the special offer last week for my mother who was unwell. It cost £16.99 and I was extremely disappointed with both the number of flowers and the quality. I bought myself some lilies from M & S for half the price and they are much better. I doubt I will use bunches again.”

Helpful Report

Posted 9 years ago

Thank you for your comments Lesley. We are very sorry to hear that you have been disappointed on this occasion with the flowers that have been received.Please do contact our customer support team who will be happy to discuss and look into this further. Please do call us on 0800 626 249 or email us at flowers@bunches.co.uk.

Posted 9 years ago

“I have to say that I have been using you for a few years now and have been impressed each time, however my recent purchase looked like a £5 bunch of flowers as opposed to the £16 spent, more than likely I will not purchase again.”

Helpful Report

Posted 9 years ago

Thank you for your review Deborah. We are sorry to hear that you have been disappointed on this occasion with the flowers that have been received. Our customer support team will be happy to look into this further for you. Please do contact us on 0800 626 249, or at flowers@bunches.co.uk. We look forward to hearing from you.

Posted 9 years ago

“Flowers already dieing after three days disappointed”

Helpful Report

Posted 9 years ago

Thank you for your feedback Zakariya. We are very sorry to hear that the flowers have not lasted as we would expect. Please contact us on 0800 626 249, or at flowers@bunches.co.uk and we will be happy to look into this further with our supplier for you.

Posted 9 years ago

“Flowers arrived for my mother whilst I was at work today. I came home expecting a beautiful, bunch of flowers but that was not the case. I could have handpicked better flowers from the local park. The sizing - which I had ordered to be large - is ridiculously small and the plants dull and embarrassing to call a gift. I shall never be ordering from this site again. Extremely disappointed!!!”

Helpful Report

Posted 9 years ago

Thank you for your feedback Miss M. We are very sorry to hear that you have been disappointed on this occasion especially with the size of the bouquet. Please do contact our customer support team. If possible please do contact us on 0800 626 249 or flowers@bunches.co.uk so that we are able to resolve this matter for you.

Posted 9 years ago

“Absolutely disappointed with the flowers that have been delivered from you today!! I could've bought a bigger bunch from the local corner shop!! I will be taking pictures and putting on social media to prevent people wasting their money!! Absolutely disgusting!!”

Helpful Report

Posted 9 years ago

Thank you for your comments. We are sorry to hear that you have been disappointed with bouquet that has been received on this occasion. Would it be possible to contact us on 0800 626 249 or flowers@bunches.co.uk so that we are able to look into this further for you.We look forward to hearing from you.

Posted 9 years ago

“Absolutely underwhelmed by the flowers. Had to buy an additional bunch to bulk them out and make it look like an actual bunch of flowers. Was sent as a gift so rather embarrassing that I send what appears like a half bunch of flowers. Emailed to advise I wasn't happy, but was advised that the correct amount had been sent. Friends who saw the flowers described them as a £4 bunch from the local shop. Not good enough. Won't use again for sure!”

Helpful Report

Posted 9 years ago

Thank you for your feedback Kevin, I am very sorry to hear that you have been disappointed with the flowers received from us, I can see that a member of our team is in touch with you at the moment to try to resolve this matter for you. Please accept our sincere apologies for any disappointment caused to you.

Posted 9 years ago

“I ordered rose plants in a wicker basket , they arrived on the 24th August and looked nice. within three days the pink rose had died and the red is not far behind. Very disappointed.”

Helpful Report

Posted 9 years ago

Thank you for your review Christine, I am very sorry to hear about how your basket lasted, this is not the quality or service we want t be providing so I do sincerely apologise. would it be possible to contact us on 0800 626 249 or flowers@bunches.co.uk so that we are able to resolve this matter for you and look into this further with our suppliers. please accept our sincere apologies and we look forward to hearing from you soon.

Posted 9 years ago

Bunches.co.uk is rated 4.7 based on 202,273 reviews