Bunches.co.uk Reviews

4.7 Rating 202,280 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,280 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was disappointed when the flowers arrived as they did not look anything like they did in the picture”

Helpful Report

Posted 9 years ago

Thank you for your comments Nicola. We are so sorry to hear you have been disappointed on this occasion. If you would like to discuss this further with our customer support team please do contact us on 0800 626 249, or at flowers@bunches.co.uk.

Posted 9 years ago

“the flowers arrived very poor quality and nothing like the photo, there were no chocolates,very disapointing as were for 92 nd birthday would not use again”

Helpful Report

Posted 9 years ago

Thank you for your comments Janet. We are sincerely sorry to hear you have been disappointed on this occasion. I can see that you have already been in touch with our customer support team and this has been rectified for you with our apologies.

Posted 9 years ago

“Flowers etc did not arrive on the day they should have arrived.”

Helpful Report

Posted 9 years ago

Thank you for your review Geoff. Looking into your order I can see the Royal Mail First Class Post service has been the chosen delivery this can take 1-2 days, this is highlighted on the calendar when you place your order and throughout your order confirmation. I am sorry if you have been disappointed by this, please do contact us on 0800 626 249 if you need any more information regarding alternative deliveries.

Posted 9 years ago

“Flowers only lasted one day an died, not good really .”

Helpful Report

Posted 9 years ago

Thank you for your feedback Stuart. We are very sorry to hear that the flower did not last as long as we would expect .If you could please contact our customer support team who will be happy to look into this further for you.Please call us on 0800 626 249, or at flowers@bunches.co.uk.

Posted 9 years ago

“Was not happy with what was delivered and when complained I was told the recipient did not arrange them in the vase properly!”

Helpful Report

Posted 9 years ago

Thank you for your comments Claire. Sorry to hear you have disappointed with the flowers on this occasion. If you would like to discuss this further with our customer support team please do contact us on 0800 626 249, or at flowers@bunches.co.uk

Posted 9 years ago

“I asked for the flowers to be left by the door if no one was in. The driver didn't do this and left a card and now the flowers are dead as my sister hasn't been able to pick them up as I knew she wouldn't. I asked for a refund as last time you did leave them by the door and I have been refused. What a shame when I ALWAYS use you for my flowe presents-never again!!!”

Helpful Report

Posted 9 years ago

Thank you for your feedback Jessica. We are very sorry to hear that you have been disappointed with the delivery of your flowers on this occasion. All delivery request are passed onto the delivery driver, however this simply a request and not a guarantee.We are sorry if this has caused disappointment on this occasion. If you would like to discuss this further with our customer support team please do call us on 0800 626 249, or at flowers@bunches.co.uk.

Posted 9 years ago

“Only tried to deliver once on first day. Second day stayed in and didn't get flowers. Will return to M&S. Flowers were meant to be a surprise but as the recipient had to pick up completely spoilt it. Could have delivered faster myself.”

Helpful Report

Posted 9 years ago

Thank you for your comments Rosemary. We are very sorry to hear that you have been disappointed with the delivery of the flowers on this occasion. Could you please contact our customer support team who will be happy to discuss this further with you. Please call us on 0800 626 249, or at flowers@bunches.co.uk.

Posted 9 years ago

“Order No 7359269 I paid extra for guaranteed next day delivery, and put' leave on door step' inbox. They tried to deliver but did not leave flowers. I rang and was told couriers have to have a signature, this was not mentioned when I ordered or I would have put different instructions. The lady was supposed to ring me back after making enquiries, but never did. the flowers were finally delivered on Monday, apparrently OK, but not as fresh as they should have been obviously. Very disappointing as they werea special treat for my Grandaughter on achieving a place a t Oxford - not quite the same thrill 4 days later. I would be grateful to have my extra delivery charge refunded and will NOT be using Bunches again. Helen Air”

Helpful Report

Posted 9 years ago

“I was very disappointed with the flowers that were sent to my parents for their wedding anniversary. I thought it was very poor. No foliage in with the stems to bulk it out which made it look very mean”

Helpful Report

Posted 9 years ago

Thank you for your feedback Jane. We are very sorry to hear that you have been disappointed with the recent flowers. Could you please contact our customer support team who will be happy to look into this for you. You can contact us on flowers@bunches.co.uk or 0800 626 249.We look forward to hearing from you.

Posted 9 years ago

“flowers come on the day expected no problem there! until i seen the box the flowers were in very shocked at the size of the box and as for the bunch of flowers i think you's forgot to put them in nothing at all like your fancy website photograph description very disappointed (never again)”

Helpful Report

Posted 9 years ago

Thank you for your comments. We are sorry to hear that you have been disappointed with the size of the flowers that have been received. Could you please contact our customer support team who will be happy to look into this You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

“The flowers turned up a day early...they were memorial flowers so the message said thinking of you today...a day early. Also the picture on the website looked absolutely nothing like what showed up. Flowers were mixing and just generally looked like flowers I could have picked up for a fiver at a petrol station. Very disappointing ????”

Helpful Report

Posted 9 years ago

Thank you for your comments Leanne. We are very sorry to hear that you have been disappointed with the flowers that have been received on this occasion.Could you please contact our customer support team who will be happy to look into for you and also discuss the delivery further. You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

“It wasn't the same flowers as on the pic”

Helpful Report

Posted 9 years ago

Thank you for your feedback Zeynep. We are very sorry to hear that the incorrect flowers have been received. Could you please contact our customer support team who will be happy to look into this further for you straight away. You can contact us on flowers@bunches.co.uk or 0800 626 249.We look forward to hearing from you.

Posted 9 years ago

“I have been using Bunches for 10 years or more, unfortunately lately the quality of the flowers have been diabolical, I had a delivery for my wife's birthday, the lowers lasted a day, a complete waste of money, I would have been better off going to the local Asda. I will not be using Bunches again as the is the second time in succession that the flowers have been totally rubbish. Regards Richard Davis”

Helpful Report

Posted 9 years ago

Thank you for your comments Richard. We are very sorry to hear that you have been disappointed with the flowers that have been received.Please contact our customer support team who will be happy to look into this further for you. Do contact us on 0800 626 249 or at flowers@bunches.co.uk.

Posted 9 years ago

“I ordered these flowers for my wife's birthday and asked for them to be left at the house if no one was home. This didn't happen and they were taken back to the Royal Mail sorting office meaning my wife didn't get them on her birthday and they were not in the best condition because of this.”

Helpful Report

Posted 9 years ago

“I have just visited my friend on her 60th birthday had a look at the flowers that I sent yes they are Bonny colours but nearly not enough of them . In the picture I looked at,there were three different kinds of flower ,not so in reality. A tiny balloon and the sparkly butterflies extremely small . Do you blow up the pictures to make a bunch of flowers appear larger . The card was pitiful a piece of paper creased and torn that a child could have printed off computer. This is the first bouquet I have viewed but sent another recently for a 70 the birthday to my cousin . I cringe to think she got a sparse bunch of flowers . Will not recommend bunches to anyone very disappointed .”

Helpful Report

Posted 9 years ago

We are very sorry to hear that you have been disappointed on this occasion Lee. Could you please contact our customer support team who will be happy to discuss this further with you. You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

“Flowers were NOT delivered on the required day despite paying the "special delivery" charge. Customer Services were only prepared to reimburse the delivery charge and compensation of £4.95. This is not an acceptable and responsible response from a so-called "family friendly" professional organisation,”

Helpful Report

Posted 9 years ago

“My order did not get delivered”

Helpful Report

Posted 9 years ago

Thank you for your feedback Romee. We are very sorry to hear that your order has not been delivered as requested.Could you please contact our customer support team who will be happy to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249

Posted 9 years ago

“Friend didn't get her flowers till Friday. .wanted them earlier but knew they would be delivered late but not that late”

Helpful Report

Posted 9 years ago

Thank you for your feedback Bev. We are sorry to hear that the flowers arrived later than requested. Could you please contact our customer support team who will be happy to discuss this further with you and look into the delivery. You can contact us on flowers@bunches.co.uk or 0800 626 249

Posted 9 years ago

“The flowers arrived late and were not at all as pictured on the bunches website, very disappointed especially as they were a present, I'd go as far as to say I was embarrassed to give them as a gift”

Helpful Report

Posted 9 years ago

Thank you for your comments Shannon. We are very sorry to hear that you have been disappointed with the flowers that have been received. Could you please contact our customer support team who will be happy to discuss this further with you. You can contact us on flowers@bunches.co.uk or 0800 626 249

Posted 9 years ago

“The bouquet I ordered was extremely small for the money....complete rip off! I returned the flowers the same day, but still have not received a refund!! Disgusting customer service!!”

Helpful Report

Posted 9 years ago

Thank you for feedback Vicky. We are very sorry to hear you have been disappointed with the size of the flowers. Could you please contact our customer support team who will be happy to look into the return of the flowers for you. You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

Bunches.co.uk is rated 4.7 based on 202,280 reviews