Bunches.co.uk Reviews

4.7 Rating 202,273 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,273 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers looked nothing like the ones on the site. I was so ashamed that i had to go buy some more flowers the next day to rectify the ones from bunches.”

Helpful Report

Posted 8 years ago

Thank you for your feedback, We are so sorry to hear you have been disappointed on this occasion. If you would like to discuss this further with our customer support team please do contact us on 0800 626 249, or at flowers@bunches.co.uk

Posted 8 years ago

“I ordered some flowers for guaranteed next day delivery and this did not happen. I spoke to a very polite lady to ask why and she offered me an apology and a refund of my £5.95 saying it was down to the courier, FedEx. I said would she be able to offer me an explanation ans she said no. There was a valid reason as to why the flowers were needed that day and because I was away on holiday could not check on them as I had faith that the delivery would be honoured. I was a little put out that I was only offered my delivery refund and nothing else to say that your order is important two us!”

Helpful Report

Posted 8 years ago

Thank you for your feedback Shirley , We are very sorry to hear this, I can see from our records that you have spoken to one of my colleagues as you mentioned we are sorry to hear of the disappointment that this has caused.

Posted 8 years ago

“I have written one message on the card which was not printed. Also, your message box is horrible it doesn't allow to copy and paste the text, you will have to type entire message again one something goes wrong during the session”

Helpful Report

Posted 8 years ago

Thank you for your feedback Monish, We are so sorry to hear you have been disappointed on this occasion. If you would like to discuss this further with our customer support team please do contact us on 0800 626 249, or at flowers@bunches.co.uk

Posted 8 years ago

“Sadly, I am bitterly disappointed. My mum has just spent 2 months in hospital with a very serious illness that could have been fatal, as flowers are not allowed in hospitals I ordered flowers to be delivered the day she came home. Freesias are her favourite and the bouquet looked beautiful, in reality it was appalling and was pretty much dead within less than 5 days! Very upsetting.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Nicola, We are very sorry to hear that the flowers did not arrive in the condition we would expect. If you could please contact our customer support team who will be happy to look into this further for you. You can contact us on our freephone number 0800 626 249, or at flowers@bunches.co.uk.

Posted 8 years ago

“I wasn't happy about the flowers it wasn't worth for kind of amount I paid at all. no roses instead of box of chocolate it was cake.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Agnes , We are so sorry to hear you have been disappointed on this occasion. If you would like to discuss this further with our customer support team please do contact us on 0800 626 249, or at flowers@bunches.co.uk

Posted 8 years ago

“They came a day early this is unacceptable as they were for a birthday. M.Thomson”

Helpful Report

Posted 8 years ago

Thank you for your review Margaret. Looking into your order I can see the Royal Mail First Class Post service has been the chosen delivery this can take 1-2 days, this is highlighted on the calendar when you place your order and throughout your order confirmation. I am sorry if you have been disappointed by this, please do contact us on 0800 626 249 if you need any more information regarding alternative deliveries.

Posted 8 years ago

“A very small plant in not great condition at a high price”

Helpful Report

Posted 8 years ago

“Flowers for a birthday present arrived one day early. Absolutely no presentation just put into a box and had to be arranged by recipricant. Could have bought a couple of bunches for half the price.”

Helpful Report

Posted 8 years ago

Thank you for your review Colin. Looking into your order I can see the Royal Mail First Class Post service has been the chosen delivery this can take 1-2 days, this is highlighted on the calendar when you place your order and throughout your order confirmation. We are sorry to hear that you been disappointed with our flowers and would be very happy to look into this further. Please could you contact our sales office on 0800 626 249 or flowers@bunches.co.uk.

Posted 8 years ago

“The flowers were cheap and nothing like the flowers on screen. I could have purchased the same flowers for £2.99 at a petrol station and saved myself £18. Really disappointed.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Jade, We are so sorry to hear you have been disappointed on this occasion. If you would like to discuss this further with our customer support team please do contact us on 0800 626 249, or at flowers@bunches.co.uk

Posted 8 years ago

“flowers all squashed and they are absolutely tiny! Much better flower services online , did not have a good experience , would not recommend!”

Helpful Report

Posted 8 years ago

Thank you for your feedback Kevin, We are very sorry to hear that the flowers did not arrive in the condition we would expect. If you could please contact our customer support team who will be happy to look into this further for you. You can contact us on our freephone number 0800 626 249, or at flowers@bunches.co.uk.

Posted 8 years ago

“Flowers was nothing like, which was stated in the picture.”

Helpful Report

Posted 8 years ago

“the flowers, cake and balloon weren't delivered I sent an e mail asking about why this may have happened, and didn't receive a reply I then telephoned, the person I spoke with was very pleasant, but given i had opted for royal mail delivery she suggested we will never know why the flowers did not reach my sister. She offered to courier some flowers, which is the minimum, but they will arrive a week after my sisters birthday, i had to telephone from europe and pay the cost of the call, and my sister hasn't received an apology, and I don't know whether she will get the cake and balloon, ….”

Helpful Report

Posted 8 years ago

Thank you for your feedback Kitrina, We are very sorry to hear this, I can see from our records that you have spoken to one of my colleagues as you mentioned and that this is now rectified

Posted 8 years ago

“The smallest bunch of flowers for the amount that I paid. Rubbish quality. Not impressed at all”

Helpful Report

Posted 8 years ago

Thank you for your feedback Victoria . We are so sorry to hear you have been disappointed on this occasion. If you would like to discuss this further with our customer support team please do contact us on 0800 626 249, or at flowers@bunches.co.uk.

Posted 8 years ago

“Still have not had a delivery. My 88yr old mother is vey dissapointed”

Helpful Report

Posted 8 years ago

Thank you for your feedback Gillian, We are very sorry to hear this, I can see from our records that you have spoken to one of my colleagues and that this is now rectified.

Posted 8 years ago

“Ordered flowers from Bunches in the past and the quality has been outstanding. Recent purchase far from happy£42.00 spent would have got better quality from the local supermarket for £20.00. Will be looking at another company next time.”

Helpful Report

Posted 8 years ago

Thank you for your feedback . We are so sorry to hear you have been disappointed on this occasion. If you would like to discuss this further with our customer support team please do contact us on 0800 626 249, or at flowers@bunches.co.uk.

Posted 8 years ago

“I was very disappointed. I paid for a large bunch, £27.99. There were hardly any flowers in the bouquet. There was 50% gypsophila. It was for my mother in law's 90th birthday. I have e-mailed Bunches, and they have asked me to tell them how many stems there were. Unfortunately, I live in Norwich and she lives in Yorkshire. We were only there overnight.”

Helpful Report

Posted 8 years ago

Thank you for your review Mrs Wade. We are sorry to hear that you have been disappointed, I have taken a look into your order and can see that you have spoken to one of my colleagues who has looked into this further for you.

Posted 8 years ago

“The product was never delivered although the payment was received and the address was correct. No communication from the company. Very poor service.”

Helpful Report

Posted 8 years ago

Thank you for your review, We are so sorry to hear this and for the disappointment that this has caused. We would be very happy to look into this further for you if you could please contact us on our freephone number 0800 626 249, or at flowers@bunches.co.uk.

Posted 8 years ago

“Flowers not as good as usual buds hanging off just not up to previous standards and it was my wife's anniversary so not pleased”

Helpful Report

Posted 8 years ago

Thank you for your feedback James, We are very sorry to hear that the flowers did not arrive in the condition we would expect. If you could please contact our customer support team who will be happy to look into this further for you. You can contact us on our freephone number 0800 626 249, or at flowers@bunches.co.uk.

Posted 8 years ago

“Sorry I pressed one and meant to press five!!! My bad. Everything was fine with my order and I know if it wasn't it would be sorted out without any problems.”

Helpful Report

Posted 9 years ago

“The flowers didn't look anything like the picture of the website!”

Helpful Report

Posted 9 years ago

Thank you for your review. We are so sorry to hear you have been disappointed on this occasion. If you would like to discuss this further with our customer support team please do contact us on 0800 626 249, or at flowers@bunches.co.uk.

Posted 8 years ago

Bunches.co.uk is rated 4.7 based on 202,273 reviews