Bunches.co.uk Reviews

4.7 Rating 202,086 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,086 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Looked nothing like the picture! I've seen bigger grapes than the tasteless cake ... will be taking my money somewhere else next time”

Helpful Report

Posted 8 years ago

Thank you for yourcomments. I'm sorry to hear about your disappointment. If there is anything else that we can do to help, please do call our Customer Support Team on 0800 626249.

Posted 8 years ago

“Did not reach expectation after viewing on your website. Very few stems for the price. Can get better from the local supermarket. Not impressed. I had also recommended using them to a friend which i now regret.”

Helpful Report

Posted 8 years ago

Thank you for your feedback. I'm sorry to hear about your disappointment with the flowers you ordered. I that our Customer Support Team have been dealing with this for you. Please do contact us at flowers@bunches.co.uk or on 0800 626249 if you need any further help.

Posted 8 years ago

“I have already given my opinion to your customer services and did nothing to make me change my opinion”

Helpful Report

Posted 8 years ago

“I have just seen a photo of the flowers I ordered for a relative and am very disappointed in how they look. I'm sure there are nowhere near as many flowers in the bouquet as there appeared to be on the website.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Anita. I’m sorry to hear about your disappointment with the flowers you ordered. I see that you are in contact with our Customer Support Team but in the meantime if you need anything further, please call on 0800 626249.

Posted 8 years ago

“I requested the flowers to be delivered on the Friday/ Saturday and they were actually delivered on the Wednesday! I know this is difficult around mothers day, however I was asked when and it did not happen.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Julie. I'm sorry to hear about your disappointment with the delivery of the flowers you ordered. Please do contact our Customer Support Team on 0800 626249 if you would like us to look into this for you.

Posted 8 years ago

“I ordered some flowers for my mother in law, but unfortunately they were dead when they arrived and she had to throw them away.”

Helpful Report

Posted 8 years ago

Thank you for your comments. I’m very sorry to hear about the quality of the flowers you ordered for your mother in law. If you can contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626249, we will look into this for you.

Posted 8 years ago

“Hello, I have written to Bunches to give you feedback for a plant I ordered for Mothers Day for my mother in England on Order No. 7643276 and thank you for your reply. I'm starting to think it's the busy times when things go wrong. The flowers I ordered for my mother at Christmas were not acceptable and when I emailled you sent a replacement bunch. After the flowers episode I decided it was safer to send an Azalea pot plant for Mothers Day. Mum said she knew something was wrong when the box was as light as a feather and sure enough when she opened it the poor plant was as dry as a bone, some leaves had fallen off and were crisp and crushed in the bottom of the box. She is 86 and loves flowers and plants and is slowly nursing it back to health and said the leaves that are still on the plant have perked up and the pink flowers are slowly getting some colour again. She specifically asked me not to complain but I thought Bunches should know and emailled you - they replied very promptly once again and offered to send a replacement bunch of flowers. I don't require a replacement as I always think the moment has gone. Your service suits me since I live in New Zealand and my family are all in England but I don't like to think I'm wasting my time and money. Thank you for your time. Linda Hobden”

Helpful Report

Posted 8 years ago

Thank you for your taking the time to provide feedback Linda. I'm really sorry to hear about the quality of the plant you ordered for your mum and for your disappointment. Thank you for emailing us separately and if there is anything else that we can help you with, please do contact our Customer Support Team at flowers@bunches.co.uk.

Posted 8 years ago

“1st time ordering for myself and very disappointed that flowers arrived in a flat box with no water - the 'card' enclosed was flimsy paper. Cld have got better from lidl.”

Helpful Report

Posted 8 years ago

Thank you for your comments Josephine. I’m sorry to hear that you are disappointed with the flowers you ordered and the message card received. If you contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626249, we will look into this for you.

Posted 8 years ago

“First time ordering from Bunches. The flowers my mum received for Mother's day looked nothing like the photo on the website which I had ordered. Very disappointed. Will not be ordering from Bunches again.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Nim. I'm sorry to hear about your disappointment with the flowers you ordered. Please do contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626 249 and we will look into this further for you.

Posted 8 years ago

“I just thought that it was all completely over priced and the bunch of flowers looked cheap and definitely wasn't worth £20.99 on their own. Disappointed.”

Helpful Report

Posted 8 years ago

Thank you for your comments. I'm sorry to hear about your disappointment with the delivery of the flowers you ordered. Please do contact our Customer Support Team on 0800 626249 if you would like us to look into this for you.

Posted 8 years ago

“The amount I got for my money wasn't good. The reason I gave it a 2 then a 1 was because the feedback I got from writing on there Facebook page was very good! I did not get an email back when I emailed them though!”

Helpful Report

Posted 8 years ago

Thank you for your feedback. I'm sorry to hear about your disappointment with the flowers you ordered. I'm pleased to see that our Customer Support Team have now dealt with this for you. Please do contact us on 0800 626249 if you need any further help.

Posted 8 years ago

“Although my mother said the plant was lovely, the website did state there would be chocolates included. As the plant was a Mothers Day present we did expect more than chocolate buttons for the price we paid.”

Helpful Report

Posted 8 years ago

Thank you for your comments Stuart. Please do contact our Customer Support Team on 0800 626249 if you would like to discuss this with us.

Posted 8 years ago

“My wife and my mother have ordered from bunches before so I thought I'd set up an account and order my mother some flowers for mothers day. Although I haven't seen them, my mum said she was disappointed in what she received and was surprised as she was also a customer”

Helpful Report

Posted 8 years ago

Thank you for your feedback Paul. I’m sorry to hear about the disappointment with the flowers you ordered. Please do contact our Customer Support Team on 0800 626249 if you would like us to look into this for you.

Posted 8 years ago

“The flowers were smaller than expected and didn't really look a lot like the picture showed. Probably wouldn't use again.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Mrs Cross. Please do contact our Customer Support Team on 0800 626249 if you would like to discuss this with us.

Posted 8 years ago

“I ordered two bouquets on the same day for two recipients. All I can say is that in both cases I ordered a beach ball, and received a tennis ball... words cannot convey the disappointment.”

Helpful Report

Posted 8 years ago

Thank you for your comments Mark. I’m very sorry to hear that you are disappointed with the flowers you ordered. If you can contact our Customer Support Team on 0800 626249, we will happily look into this for you.

Posted 8 years ago

“I have bought from Bunches before and have been very please , so this time i bought two lots , one for my mother and another for my wife. although the flowers were fresh , they resembled they flowers you would get from a petrol station, cheap, certainly not nearly £20 worth. I would seriously consider not buying again. Everything else was fine though, delivery , ease of purchase, packaging ,just the finished product, didnt give me the feeling of money well spent.”

Helpful Report

Posted 8 years ago

Thank you for your comments Roberto. I’m sorry to hear about your disappointment with the flowers you ordered. Please do contact our Customer Support Team on 0800 626249 if you would like us to look into this for you.

Posted 8 years ago

“So disappointed with the quality of goods. I have been a good customer but will no longer be using your service. When I tried to complain your staff were not interested in my point of view.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Rita. I'm so sorry to hear about your disappointing experience. If there is anything else that we can do to help, please do call our Customer Support Team on 0800 626249.

Posted 8 years ago

“The Mothers Day gift arrived promptly. Unfortunately it included a greeting card from Ann. Perhaps Ann'Street mother received my message.”

Helpful Report

Posted 8 years ago

Thank you for your comments Stuart. I’m sorry to hear about the card received in error with your order. If you can contact our Customer Support Team on 0800 626249, we will happily look into this for you.

Posted 8 years ago

“I ordered my flowers plus a balloon for my mother. The flowers did not look like the photo and the balloon was missing. I was very disappointed last time but as I have used you in the past and was happy decided to give you another try. I won't make that mistake again :-/”

Helpful Report

Posted 8 years ago

Thank you for your feedback Sam. I'm sorry to hear about your disappointing experience. Please do contact our Customer Support Team at on 0800 626 249 and we will happily look into this further for you.

Posted 8 years ago

“Wrong day of delivery. Totally wasted 56th wedding anniversary gift to gran parents. Contacted post office regarding this & they confirmed delivery was down to you not them. Won't use you again.”

Helpful Report

Posted 8 years ago

Thank you for your comments Evelyn. I see the Royal Mail First Class Post service was chosen where delivery can take 1-2 days. I'm sorry that on this occasion your gift did not arrive on the day expected. Please do contact us on 0800 626 249 if you need any more information.

Posted 8 years ago

Bunches.co.uk is rated 4.7 based on 202,086 reviews