“Was very disapointed that the flowers were two days late in arriving as a birthday gift. Dont know if i will use bunches again”

Helpful Report

Posted 4 years ago

“I decided to order from bunches due to the good reviews i read on them but To be honest Im really disappointed, firstly for the price i paid I don’t think the quality is there secondly i know flowers don’t last forever but you would hope that they would not be falling apart when you receive them, these are a present for my mums birthday just hoping they don’t disappoint. Im giving 3 stars mainly for the fast delivery but i think il stick to local shops from now.”

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Posted 4 years ago

“I expected more for the amount I paid”

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Posted 4 years ago

“The friends and family have told me they are pleased with the flowers they have received. As I haven’t seen them for myself I can’t honestly comment, if I received flowers of poor quality I wouldn’t want to upset the sender who made an effort.”

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Posted 4 years ago

“I ordered 2 bunches. The more expensive of the 2 looked nothing like the picture and I was disappointed as it was a gift and was very lacking but the 2nd bunch were okay.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“I'm afraid I can't give any comments on the quality of the flowers. I had ordered them as a suprise for my cousin who had just come home from hospital,unfortunately although they probably were delivered she never got to open the box. This could have been a mistake by her carer. SOrly.”

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Posted 4 years ago

“I ordered a Picasso arrangement to be delivered to my mum for her birthday. The flowers were very nice and lasted well, but two steps were broken, unfortunately.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Never arrived on time and flowers don't look like the ones in the photos you order from.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“I am told the gift was fine. However, I paid extra (£5.99) for it to be delivered on October 5th and it was delivered on 4th. Not good.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift arrived earlier than expected. We will be in touch with you very soon, to make this right for you. Kind Regards Bunches

Posted 4 years ago

“Flowers got delivered to wrong door but got them later in the day and they were very nice.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear this. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Arrived with some buds having dropped off unfortunately. The rest of the flowers opened well and were very pretty”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Expensive for such a small bouquet”

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Posted 4 years ago

“Recipient very pleased.”

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Posted 4 years ago

“I was disappointed when my daughter-in-law sent me a photo. There seemed to be very few flowers and I could have bought a bunch far cheaper at a local supermarket which would have looked better. I felt very embarrassed when I saw the photo. I have used you for years and usually I am pleased.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Not quite the same as the picture”

Helpful Report

Posted 4 years ago

I was disappointed when my daughter-in-law sent me a photo. There seemed to be very few flowers and I could have bought a bunch far cheaper at a local supermarket which would have looked better. I felt very embarrassed when I saw the photo. I have used you for years and usually I am pleased.

Posted 4 years ago

“Have used bunches for years & they have always been excellent but this time there standards were disappointing. But will use them again & hope this was just a blip.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“The quality was great but instead of a pink bunch of flowers they sent all white which was not very appropriate for the celebration”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“They were delivered to the wrong address. I acknowledge that I might have put 71 Hillside but the post code was definitely the correct one for no.70 Hillside, Banstead.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry that an incorrect house number was provided at the point of sale. We can confirm that we did contact you via email to inform you that the resident of 71 contacted us to let us know they had the gift and this could be collected from them. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 4 years ago

“Unfortunately the flower delivery was two days later than expected.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I use this company regularly and have always been pleased with their flowers. However I recently purchased flowers for my daughter that were really disappointing. I emailed a complaint nearly two weeks ago and unfortunately they haven’t responded. Time for a change!”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews