“The flowers that were sent to Mrs Stella Pearson were very poor and not up to your usual standard. I am very dissatisfied It was for her birthday. It would be good to replace them. Not astromaries please.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Flowers arrived for my fiancee's birthday on Saturday the 4th.October looking good. Within a few days the Roses died, within a week most were dead. I am a retired florist shop owner and treated them right, they were in an unheated house, so all in all we are'nt too happy. Roses bought from Tesco a few weeks ago lasted over ten days!”

Helpful Report

Posted 4 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 4 years ago

“I put a wrong address,(ofcourse my fault) but they claimed to have sent me a confirmation email...which they did not, or else I would have received it and made changes to the address. But they did not refund...the amount, for delivery not completed.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear that and incorrect address was provided at the point of sale that led to a failed delivery. We can confirm that the email confirmation was delivered to the email address you have provided, however this shows as unopened. The confirmation email is provided so that the information can be checked and any amendments can be made immediately. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regard - Bunches

Posted 4 years ago

“The flowers were really small and not worth 30pound you can buy some for a fiver out of Morrison’s.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Wouldn't use them again. Couldn't change address and was 3 days late and the flowers were half dead.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“i am always happy with your service. Ordering is simple and posie points a bonus and your support of charity an added touch. The flowers arrive fresh and to time. Everyone reports how beautiful and long lasting they are! thank you Buches.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are pleased to hear you have been happy with our gifts and services. We notice that you have rated us 1 star. If there has been any particular reason for this we would be grateful to hear about it . If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Very disappointed advised accordingly”

Helpful Report

Posted 4 years ago

“Totally horrendous. Didnt arrive on time, when the flowers did arrive they were dead and then when i complained, customer services couldn’t have cared less”

Helpful Report

Posted 4 years ago

“Did not arrive until end of the day AFTER selected delivery date. The flowers then only lasted 4 days before they rapidly went downhill and ended up in the bin at the start of day 7. Really disappointed considering the price of £30 (did have a discount for £4 but still not impressed). Will not be using again and would like a full refund.”

Helpful Report

Posted 4 years ago

“When I looked at the website and chose a bouquet I didn't go for the cheapest. I ordered one for £26. I was sending it to a friend who was poorly. She sent me a picture of the bouquet when it arrived and it was nothing like the photo and how disappointed I was. When I contacted bunches they just said they were sorry I was disappointed but it does say they are not fully open when they arrive. I told them that still the flowers didn't reflect the photo online and I would not be ordering again from them. They have refused to do anything about this so i will be going to social media and complain as they were clearly a rip off.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Very disappointed this time was not worth the money”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Would not recommend, ordered two bouquets both were late. Please be aware they do not despatch on the day of order. Sereneta offer a much better service”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

“Wouldn’t recommend, the flowers died after 4 days and looked nothing like how they did on the website, very disappointing”

Helpful Report

Posted 4 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 4 years ago

“Poor quality product; customer service is even worse”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches

Posted 4 years ago

“Arrieved a day late despite being ordered well in advance of the recipient's 80th Birthday - I know there is a pandemic on but I was well ahead of the "next delivery date" or whatever it is called. Won't be using Bunches again - too many others out there to choose from”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Flowers not received as apparently given back to delivery driver (I'd got my friend's door number slightly wrong). I wasn't called to confirm there had been an issue so couldn't rectify, extremely disappointed with this lack of service.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear that a wrong house number was provided which led to a failed delivery. As a flowers by post company our gifts are delivered via Royal Mail and they would not make a phone call if an incorrect house number was provided. the gift is returned to our warehouse. Once the gift is returned we would then contact you. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 4 years ago

“Flowers were dead when arrived won’t be buying again!!!!”

Helpful Report

Posted 4 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 4 years ago

“I was disappointed with the amount of flowers that were sent to my mother in law , don’t be using this site again”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Ordered some flowers for a friends birthday then found out she was being taken away as a surprise for a week on her birthday so wouldn't be at home. Contacted bunches and explained but got a very 'computer says no' response. It was out for delivery so nothing they could do (this was the day before delivery) I was happy to have a credit rather than refund or to change the delivery address but no. Told them no one would be at home for a week so what would happen and the response was 'a card would be left' my friend returns and i thought oh well the flowers would be past it but at least she could get the chocolates I ordered with them redelivered but what a surprise no card was left. So disappointed bunches. I had planned to do a second order for someone else later that week but sorry bunches you lost my respect and my future orders!”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear no calling card was left at the property on the return of the recipient. We have popped an email to you regard this issue in the hope we can resolve this with you. Kind Regards Bunches

Posted 4 years ago

“Very disappointed in the flowers received. They were not similar to how they were advertised. Very upset as I can’t see my loved ones so really wanted to make it special sending some flowers. Will not be ordering from here again.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews