“Good evening. I was away in Italy for my wife’s birthday. I ordered some flowers and a bottle of Prosecco for her birthday. The delivery arrived on time however the quality/life of the flowers is very poor. Thank you Michael”

Helpful Report

Posted 4 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore if you would like to get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards Bunches

Posted 4 years ago

“This hand tie was tiny and disappointing”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“The process of getting the flowers couldn’t have been better, looked lovey on the website and a revert good price, delivered in good time. However the person I bought them for was really disappointed that most of them arrived dead, she threw a few of them away as they were so wilted after trying to revive them with water overnight. Only ended up with a small handful that lasted all of 4 days., certainly not worth over £30! Overall disappointed. I’ve used bunches multiple times before and they’ve always been good, not sure what happened this time!”

Helpful Report

Posted 4 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 4 years ago

“Paid extra for a specific delivery date but unfortunately it arrived a day late.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred date. Royal Mail 24 is a 1-2 working day delivery, 95% of gifts arrive on the chosen date, however this cannot be guaranteed. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 4 years ago

“I was very disappointed with this bunch of flowers, they were half dead when they arrived and did not revive. I also thought the amount of flowers in the bunch was poor.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 4 years ago

“Total disgrace the birthday bouquet that was delivered for a 70th Birthday celebration.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Completely disappointed with the flowers that were delivered. They were nothing like the picture I made the purchase from and was fobbed off when I reported back my complaint. Will definately not be buying from them again!!! Will stick with Marks and Spencer flowers - you get exactly what you order.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Had to pay a lot to get delivery on the exact day, flowers were not like the image there was barely any flowers and they weren’t fresh”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I have used bunches a lot..but a recent order I put in for my mams birthday came a day too late and over half of the flowers were dead..we will be re thinking about using them again”

Helpful Report

Posted 4 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore if you would like to get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 4 years ago

“Delivered a day late. Flowers nothing like the picture of flowers ordered. No replies to any emails sent. Will certainly never use again. Very poor”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“not happy with it the flowers don't look anything like in the photo. In fact they look like something else. I am so dissapointed”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“The flowers looked nothing like the website photo. They reminded me of the cheap bunches that are for sale for a few pounds on the petrol garage forecourt. I won’t be using this company again. Judging by their inappropriate response when I contacted them, I don’t believe they are florists. More like an agency that takes a percentage and passes on the order, so it’s hit and miss what you actually receive.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“I only ordered from here because someone bought me a bouquet (it was lovely) for my birthday. So I wanted to send a small bunch to my stepmom on her birthday. I ordered freesia. But the bouquet that arrived was tiny and looked nothing like the one in the photo”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“The flowers were not fresh at all. It was nothing like the picture. It arrived a day later than the chosen delivery date. I spend £50 on two bunches. It was a total waste of money.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Did not deliver on the day requested fir very special friends 65th, so would not recommend, will not be using again. I have asked to be taken off their mailing list, but they have now mailed me asking me to review !!”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. It can take upto 7 days to removed from our mailing list. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

“My flowers arrived half fallen off 😩 for my mums birthday”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“My flowers didn’t arrive until 4 days later.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your flowers arrived later than expected. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Very disappointed with the quality of the flowers. They do not look anything like the pictures online. I understand they arrive in buds however even when opening up they look rubbish. As a gift for my girlfriend I was ashamed to think she received such flowers. I will not be purchasing from you again.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I was not impressed because the order reach 2 days later and the flowers were wider up”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Very disappointed as they turned up crushed and didn’t look anything like the images shown on the website.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews