“Flowers were very nice looking but didn’t last very long. This is the first occasion it’s happened though so hope it’s a one off.”

Helpful Report

Posted 4 years ago

“A nice bunch of flowers it they were not in a good condition when they arrived two late having spent the weekend in transit. Disappointed.”

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Posted 4 years ago

“I ordered the flowers on 13 Jan, and instead of arriving on Friday 15th as per my order, or Saturday 16th allowing for delays due to Covid, they eventually arrived on Monday 18th Jan and were somewhat dry. They improved when they had been in water for a while.”

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Posted 4 years ago

“Flowers arrived dried out. Have complained and awaiting feedback”

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Posted 4 years ago

“Very disappointed this time. Flowers not delivered due to hone being “unaccessible “. Semi detached house in Sheffield suburb. Second day also “unaccessible”. No offer of refund, just the fact that is was the couriers fault. Flowers finally delivered 2 days after birthday, very nice buts that’s not the point.”

Helpful Report

Posted 4 years ago

“I have used Bunches for many years and always been very happy with them but recently I wanted to change my email address and found it almost impossible to do online. I telephoned and after much explanation I was told I could have 2 email addresses but there is no way to cancel the original one! I gave up at that point. And next time I tried to access my account up came the old address and now you seem to have have to add certain letters as well as a password. On top of that the latest flowers I ordered were a letterbox delivery for my daughter's birthday today and she reported that they have arrived in a poor state. She is hoping to revive some of them but some were already dead.”

Helpful Report

Posted 4 years ago

“On first glance the tied bunch looked OK but on opening and trimming the stems it became apparent that the stems were of very different lengths. The tulips in particular were so short that it was impracticable to trim all the stems to the same length. This meant that in spite of daily topping up, the tulips wilted very quickly. Apart from the tulips, by day two, some of the foliage was already wilting and by day three the bunch as a whole was in poor shape. The freesias were still in bud at this stage and their perfume was barely detectable. Overall a very disappointing experience that we would not want to repeat.”

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Posted 4 years ago

“My friends loved the flowers however, I received a plant at Christmas that never came into bloom and died within a few days.”

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Posted 4 years ago

“Flowers were letter box but wouldn't go through my standard letter box. By time re delivered were almost dead”

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Posted 4 years ago

“I was really disappointed. The flowers, arrived two days late. They were quite limp as the water had dried up. Not value for money.”

Helpful Report

Posted 4 years ago

“Unfortunately the flowers that were received (black and pale yellowy) bore no resemblance to the ones chosen from the website which were white and purpley - so very disappointed.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Upgraded regular bunch to a large bunch flowers were nice but not a lot for your money.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“The Subscription Flowers were not as I’d expected & I felt disappointed. Especially, as I have bought other flowers from bunches for friends & relative who have been delighted with their flowers. Granted these were not subscription flowers but others from your online choices. These I’ve received today, quite frankly, fell short of flowers I could buy in a supermarket for much less. On the plus side, I rang customer care to report this. They have apologise, offered to cancel my subscription- which I’ve agreed to- & arranged for replacement flowers. The packaging was intact but some flowers were beyond recovery”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches

Posted 4 years ago

“Because the recipient didn’t answer the door immediately (working from home on calls slightly delayed) the postman left a red card to collect at sorting office which was not open (reduced hours) due to covid and the flowers were then collected on Saturday 3 days later having had no water and quite dead. Terrible arrangements for delivery. Perhaps knocking again, giving to a neighbour or heaving on doorstep with a live flower delivery would have been better? Won’t order by this method again big let down. I’m sure the flowers were lovely (when they were alive!)”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Arrived 2 days late, flowers looking a bit worse for wear and absolutely nothing like advertised. Friend claimed to be pleased but I am very disappointed.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 4 years ago

“Flowers were not up to the usual standard- feel very disappointed as a long standing customer”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I was disappointed with the flowers that were sent - the didn't represent the picture shown by which I ordered them”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Bouquet a lot smaller than the picture made it look - quite disappointing the price paid”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“I sent some flowers for my mums 88th birthday and for £30 i was extremely disappointed as tbey were in rather a limp state. Tbey were very poor for the pricr.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 4 years ago

“Arrived tied so tightly together my cousin could not work out what flowers they were. Certainly nothing like I ordered. Box too big and flowers just rattling around inside. I was so disappointed I offered to get another company to deliver more. A very disappointing 80th birthday gift.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews