“Very disappointed flowers minimal and not in a good state”

Posted 4 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 4 years ago

“Not the best florist iv ever used”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Lovely bunch of flowers, but not the xl that was described, not a good value for money”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I was not very happy very small bunch for the price and some were broken off near the stem, within 3 days they were over there best and dead by 6th day after delivery, very disappointed nothing like the picture”

Helpful Report

Posted 4 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 4 years ago

“I ordered the flowers over a week before they came, when they did they were already almost dead. I understand it’s a global pandemic but still unhappy”

Helpful Report

Posted 4 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 4 years ago

“Not good value. It was late but I blamed that on COVID.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“I’ve been using bunches for years. However this last purchase was troublesome. I sent flowers to 4 different people and all 4 arrived almost dead. 1 of the recipients sent them back, the others threw away the dead flowers and tried to revive the rest. Very unsatisfactory!!”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Very disappointed with this experience. A bouquet was Ordered on 22nd December 2020. It didn’t arrive until 2nd Jan 2021 by which time the person it was meant for was too ill to see it &died the following day. Bunches have been notified but no response has been received yet (7/1/2021)”

Helpful Report

Posted 4 years ago

Thank you for your review. We are very sorry to hear of the passing of the recipient of your gift. It is sad to hear that they did not get to see the arrangement before they passed. the delivery service selected is a 1-2 working day delivery, as new years day is not a working day the gift arrived on the 2nd working day which is within our given timeframes, however, due to the circumstances we will be in touch with you directly regarding this matter. Kind Regards - Bunches

Posted 4 years ago

“Unfortunately the flowers arrived a week after date said for delivery and no email of details was sent to let know the flowers had been sent.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“These flowers should of been delivered for the New year, but instead they arrived 6 days late I ordered these on behalf of my mother for her granddaughter Very disappointed”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I ordered flowers for December 31st. Order date was confirmed. But the flowers were delivered on January 4. The flowers did not look like your catalog.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“The flowers arrived and were nicely boxed but sadly had died within 4 days. Very disappointing especially for the price”

Helpful Report

Posted 4 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 4 years ago

“Delivered on 24/12 not 23, not impressed with standard of flowers, had to be thrown away on 28/12 as all dead”

Helpful Report

Posted 4 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore if you would like to get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards Bunches

Posted 4 years ago

“It was fortunate that the flowers arrived at the correct household. The enclosed card was erroneous. It had the wrong names of both the sender and receiver.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear this. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I've used bunches.co.uk a few times before and have always had a good experience. Unfortunately, this most recent purchase missed the mark. I ordered the flowers on December 18th and was expecting them to arrive on the 21st (my mum's birthday). I had been tracking the delivery for a couple of days and at 6pm on the 21st went online only to find that the last delivery was 4pm that day, and they wouldn't arrive until the following day. Even more disappointing, was the bouquet when it arrived. While the majority of the flowers in the arrangement were beautiful, the astras had already wilted and their heads were drooping from the sides of the bouquet upon arrival. Very disappointing.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I don’t think I will order again the flowers ordered for 9 prospect rd st Neots were not great . They lasted 5 days . So for the money not great”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“The flowers should have been delivered on Monday 21st & didn't arrive until Thursday 24th. Very disappointed.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I have to admit that I am very disappointed with bunches. This order was Intended for my daughter. At the time of compiling this, she has still NOT NOT received my order scheduled for the 24th. Very disappointed with this service. Dread to think what state the flowers will be in when they they Eventually arrive. Owners”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear hear this. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“The freesias were very fresh & scented. However the roses had brown petals by day 2 - thrown away as they were dead by day 4. I would not buy this bunch again .”

Helpful Report

Posted 4 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 4 years ago

“I never saw the flowers as they were a gift - the recipient said they were very nice. However, as the buyer, I was annoyed that the flowers arrived two days after they were due. My flowers were the last to arrive (several other family members sent the recipient flowers for her birthday) which was embarrassing - I understand that in the current circumstances Royal Mail delivery is difficult to estimate, but all these other flower companies seemed to manage to get their flowers there on time.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews