“Very disappointed with my purchase, was a present for my daughters 40 th birthday, as with COVID, I can’t see her, so flowers where next best thing..”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Because if the time of year, there should have been a bubble of water on the bottom of the bunch as they were delivered in time but the postman left a card to say he was unable to deliver, my daughter was at the hospital so was not home”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry the recipient wasn't available to accept the gift when the delivery was attempted. The delivery policy is that if the recipient is not available to accept the gift this will be taken back to the sorting office, after leaving a calling card that should be marked perishable. We do not provide water with our arrangements as they are delivered via Royal Mail. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 4 years ago

“Most disappointed that having paid extra for delivery to be guaranteed on a specific day, the flowers were delivered on the wrong day and didn't look great for the £28 I paid for them! Also, the greeting card was hidden away underneath all the packaging so our elderly relative didn't know who had sent them!”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I have used bunches in the past so returned to them once again However this time I am not happy with poinsettia at all having contacted the company I fell I was fobbed off. Very disappointed”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“The bouquet as nice as it was didn't resemble the one that I had picked”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“I'm sorry to say that the flowers that were delivered to my friend after coming out of hospital were almost dead. I was really disappointed as they looked nothing like the picture.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 4 years ago

“Was ordered for a Birthday but arrived 4 days late. So not impressed”

Helpful Report

Posted 4 years ago

“Paid for next day tracked delivery snd didnt arrive until 5 days after. Arrived with dying flowers :(”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Ordered flowers for my girlfriends birthday several days in advance on the website it stated “90% of flowers are delivered on the day” embarrassingly they DID NOT arrive on the day, either I was unlucky enough to be in the 10% category or perhaps that 90% needs revising down. I could have easily ordered them for the previous day if I had known it was unlikely that they would be delivered on the day. So disappointed.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

“The service I received was very poor. Ordered for an elderly friend to cheer them up on their birthday, 9th Dec. I was drawn to bunches as it states next day delivery so placed the order two days before. Ordered on 7th the flowers arrived 6 days later!! They were probably half dead and withered by then, although my friend would have been to polite to say so - very disappointed to say the least. I really think I should have received a refund instead of an apology blaming the post. Still getting emails saying next day delivery before Christmas, so be careful they may not be delivered till mid-January.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“The picture on the web didn’t represent what my daughter actually got. She received less than the amount advised and they looked like a cheap bunch of flowers from a corner shop. The only thing I liked was the vase and the pink gypsophila.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“I was very disappointed the flowers didn’t arrive on the day I requested as it was a special birthday and I thought I gave enough notice.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

“My daughter was very disappointed with flowers, the bunch was made up of mostly gypsophlia and a few stems... not worth the money. Such a shame as we wanted to surprise her as we are currently unable to visit and it was for her 40th birthday. Would not use “Bunches” again.”

Helpful Report

Posted 4 years ago

“Flowers arrived on time but didn’t last 7 days. Very disappointed as these were a birthday present for my mother, who due to lockdowns, I’ve not been able to visit with for months.”

Helpful Report

Posted 4 years ago

“I ordered flowers with plenty of notice needed them delivered on a Friday and they arrived on Monday.”

Helpful Report

Posted 4 years ago

“I was so dissappoonted with a arrangement that I had sent to my sister in Poole . I sadly looked un professional and after seeing the pictures I have contacted them 🙏”

Helpful Report

Posted 4 years ago

“I ordered some flowers for a friend's birthday to be delivered on 3 December 2020. They did not arrive on the requested day and no note was left, although the delivery driver telephoned the following day at around 17.40 to say that somebody had tried to deliver but nobody was at home. My friend was at home all day and nobody called. What's more the delivery company even suggested my friend provide her payment details as there would be a late delivery charge! I wrote to Bunches by email immediately and explained the situation and have received no reply whatsoever. The flowers arrived three days afterwards looking jaded, however after a night in cold water they did somewhat revive.”

Helpful Report

Posted 4 years ago

“I didn't like it. The delivery was very efficient but the flowers themselves were nothing like the picture. They were the ones I ordered, but the picture I saw on the webside was highly misleading. I feel tricked into thinking the bunch was fuller and bigger. Also, some of the flowers were still about to fully bloom. For that reason, I'm not buying from them ever again nor I recommend them. I've paid too much and got too little.”

Helpful Report

Posted 4 years ago

“I have got to say that I was quite disappointed with my last purchase from Bunches. I have bought from them in the past and been very happy with the flowers that have been delivered. The last purchase I made from them was to go to my daughter for her 40th birthday but rather that I looking like a nice bouquet, I am afraid it looked more like a bunch of flowers picked up from a garage forecourt. If that is now what they are delivering, I probably wont use them again.”

Helpful Report

Posted 4 years ago

“Some of the heads on the flowers were broken off, and items damaged. Informed Bunches by email a week ago, but no reply”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews