Bunches.co.uk Reviews

4.7 Rating 199,939 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 199,939 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed with these, had this arrangement before and they were lovely. Looked very sparse this time and some buds never flowered. Complained but wasn't really satisfied with response.”

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Posted 4 years ago

“I was disappointed when I received the photo of the flowers. It didn’t look like 20stems. The photo was the day after they were delivered. Just looked Like 2 colours”

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Posted 4 years ago

“Recently purchased from you and was really dissatisfied by the bouquet of flowers delivered to my mum on her birthday, had multiple stems broken it was embarrassing so I had to go to the local Tesco’s to buy a much bigger bouquet for half the price. Really inconvenient. The additional add on was acceptable”

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Posted 4 years ago

“Arrived two days late, massively impairing the impact and purpose of the flowers. Don’t use Royal Mail!”

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Posted 4 years ago

“Considering price not what I expected to receive.”

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Posted 4 years ago

“The flowers arrived on time but mum said they looked tired. They were not up to your usual standard.”

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Posted 4 years ago

“ORDERED 11 DAY BEFORE. AND STILL ARRIVED A DAY LATE . NOT GOOD FOR A BIRTHDAY NO WOULD NOT USE AGAIN”

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Posted 4 years ago

“I ordered the spring garden for my grandma's 70th birthday, have to say very disappointed, some we're drooping when i opened them, they lasted all of 5 days and some didn't even bloom they just died, although the chocolate cake i ordered with the flowers was delicious”

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Posted 4 years ago

“I am quite disappointed with the flowers received by my mum. I didn’t expect too much for the price I paid but the actual website picture bore little resemblance to what was actually received. I appreciate the website picture was presumably the ‘large’ option, but I think the picture was misleading and I wish I had purchased elsewhere”

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Posted 4 years ago

“I’m sorry to say but I was really disappointed with the flowers . They had loads of daisy’s but not many flowers”

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Posted 4 years ago

“Very disappointed not as the picture on the website”

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Posted 4 years ago

“The flowers delivered, did not match the illustration shown when purchasing..... delivered on time”

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Posted 4 years ago

“Unfortunately the flowers recently delivered from me where either dead or damaged - there was still enough to enjoy them but my friend seemed a little disappointed as she mentioned it to me. I don’t think I’ve had any problems in the past. Always been happy with the quality. Just thought I’d feed this back”

Helpful Report

Posted 4 years ago

“The flowers were delivered the day after the requested date and very late on in the day. By the time they were received the pot of water at the base of the bunch was bone dry and the flowers looked wilted and distressed. Luckily the recipient knew what to do and submerged the roses in water which revived them, even so they only lasted in full glory for five days and were disgarded yesterday after only six days since receiving them. Disappointed with the delay and Bunches and the courier which was the Royal Mail seem to blame each other. Will think again before purchasing from bunches for a specific date.”

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Posted 4 years ago

“We ordered flowers for my daughter's birthday well in advance. Royal mail's tracking system showed them in Sheffield (where she lives) on her birthday but then inexplicably they were in Market Rasen, Lincolnshire! It wasn't until the next day that they were returned to Sheffield and delivered at lunchtime. I called Bunches about 4pm on 26 Jan and explained the situation and gave the order number 9572084. The lady I spoke too was very offhand saying they couldn't guarantee delivery on the day and seemed to fail to understand why I wasn't happy they had gone on this unnecessary journey. Perhaps she had had a difficult day. I rang because I thought they might be interested to know they went astray and perhaps see if this was a regular occurrence. Obviously not interested.”

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Posted 4 years ago

“Delivered when it said it would be (that's the 2 stars) Much more expensive that usual florist could cope with that if they were good but the flowers died after 2 days”

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Posted 4 years ago

“Ordered online flowers for a birthday I did choose the free post as I am in the same area and we have had no problems with the post,ordered on 21 st to be delivered on 23rd, I received an email on 22nd to say they were on there way,waited all Saturday with nothing delivered,emailed twice got no reply ,tried to call but was on hold to an expensive line for ages thinking must not work weekends ,called Monday the 25 and eventually got a staff member who seemed disinterested,asked I call back and told me if it's free post its not guaranteed delivery date ,blamed covid although I stay local so there is no problems with royal mail in area (large office nearby) ,okay if your not bothered when the delivery date and not connecting them,in the plus side the flowers where nice and the chocs beautiful”

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Posted 4 years ago

“Not as they appear on the website, personally I was disappointed with the gift I sent.”

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Posted 4 years ago

“Ordering was simple, nice range and nice price, however, the roses began to wilt after two days and the iris shortly after, basically the display was only in its prime for about 3 days. As I write we are 6 days on and it all looks pretty dead. Sorry maybe the flowers weren’t as fresh as they could have been. My wife had another display from M & S and they are still going.”

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Posted 4 years ago

“VERY DIFFICULT TO COMPLETE THE ORDER”

Helpful Report

Posted 4 years ago

Bunches.co.uk is rated 4.7 based on 199,939 reviews