“I'm sorry to say I was very disappointed in last flowers bought, not worth the money paid.”

Posted 1 year ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 1 year ago

“VERY disappointed with the bouquet. Was sent pictures by my Mum of her birthday flowers and even after a 'good drink' the bouquet paled in comparison to the advertised flowers.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 1 year ago

“Flowers due for delivery for a birthday and arrived 2 days late.”

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Posted 1 year ago

“What was delivered looked nothing like what was advertised on the website.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear of your disappointment. We can see that you have been in touch with our Customer Support team and they have asked you to provide us with an image of the flowers so we can look into this further for you. Once we received this we will be in touch with you. Kind Regards Bunches

Posted 1 year ago

“I have already reviewed on Trust Pilot. You replied that it was best to book courier service to get delivery on correct date. However, I booked a week before so I don't think you should have posted flowers at 1740 the night before due date to Royal Mail. There was no way they could deliver the following day.”

Helpful Report

Posted 1 year ago

“Delivery on time. Bunch of flowers nothing like the picture. Very disappointed as it was sent for a special birthday. I got told to wait and see when the flowers bloom before contacting the company again. The flowers have bloomed and hardly look like the advertising picture. I understand this may be to give the customer a longer lasting bunch of flowers, however they did not give the impact on delivery I hoped for. Quite embarrassing.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. If you remain unhappy with the flowers, pop us a further email and we can review this again. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 1 year ago

“Flowers looked nothing like the photo, wouldn’t use them again.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 1 year ago

“I was extremely disappointed. The flowers did not arrive looking like the photo, even after a few days they still were not looking full. Definitely not great quality and you are better off visiting a florist to get them.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. If you remain unhappy with the flowers, pop us an further email and we can review this again. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 1 year ago

“Unfortunately the boquet wasnt quite as expected, it was very small and didnt contain lillies as pictured on the website. Shame really as i havent had a problem previously.”

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Posted 1 year ago

“Always used Bunches & most of the time flowers and plants have arrived in great condition…However I ordered a bunch of Bunches own choice & they arrived late & because of the hot weather most had wilted…”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 1 year ago

“Very little flowers 🌺”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey therefore the bouquet will look a little smaller than shown. The bouquet of choice was not from our hand-tied selection and would need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 1 year ago

“Despite complaining about the quality of my order a reply was sent which was stating the obvious and not addressing my complaint. I will not be ordering from Bunches again.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 1 year ago

“I wrote a card with flowers I ordered Thinking about you From Evelyn & Shireen. 4 Days later I went to visit & asked if they got flowers, They had no idea who they were from as they showed me the card it only said thinking about you with no names, My Sister is 90 & her very ill Husband is 95. Disgusting!!!”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry you were unhappy that your name was not added to the card. As you placed your order on our website, we only print what is written, on this occasion there was no names on the card. We do not question what is written on the card as not all customer put their name. We do provide a confirmation of the order so that this can be checked and any amendments can be made prior to dispatch. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 1 year ago

“I really can't give a review. The flowers were sent, it seems the address was wrong, but it took a week for the flowers to be returned to Bunches. They have therefore perished. So no flowers, no chance of refund. If the flowers had been returned in the same efficient manner as delivery, there might have been a chance of recovering the flowers. They could have been sent back to me! But hey, it was my fault for getting the address wrong. You live and learn”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry that an incorrect address was provided that led to a failed delivery. Unfortunately, we have no control over how long Royal Mail take to return a gift to us. As we deal with perishable products, we would be unable to send the gift out again, even if this was returned sooner, as we would be unable to guarantee the freshness. Please accept our sincere apologies for any disappointment this matter may have caused. Bunches

Posted 1 year ago

“Ordered on a Friday and was led to believe would be delivered on the Saturday. Weren’t delivered until Sunday afternoon. The flowers had been sent out Friday evening. They were not fresh and healthy when they arrived. Very disappointed and will not be using again or recommending!”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 1 year ago

“The pictures on the website are way too different from what I received. Inspite of booking flowers 2 days in advance, they arrived a lot later than expected. This was the first & last time with Bunches.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that the gift did not arrive by 6pm which is the stated time for delivery. the delivery driver was delayed, however, we can see the gift arrived just before 7pm, as the driver continued their deliveries to ensure the gift arrived on the correct day. Please accept our sincere apologies for any disappointment this matter may have caused. Regards Bunches

Posted 1 year ago

“These were sent to a friend for her birthday and I am happy to say she was delighted with them.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are pleased to hear you have been happy with our gifts and services. We notice that you have rated us 1 star. If there has been any particular reason for this we would be grateful to hear about it . If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 1 year ago

“Not happy at all, zero customer service. I ordered in plenty of time for the flowers to be delivered for a dear friend's birthday. They did not arrive until the day after, no apology, nothing just a template response. I will not be using this unreliable company that doesn't care, and just wants your money with no service!”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our Tracked 24 service is based on a 1-2 working day delivery with a 95% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 1 year ago

“Tiny brunch of flowers could have got better at a supermarket”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. The majority of our flowers are sent in bud to maximise vase life and limit damage during their journey. If having checked the bouquet content anything was missing, please pop an email over to us at Flowers@bunches.co.uk and we can review this further. Kind Regards Bunches

Posted 1 year ago

“Ordered hand held flowers got letterbox delivered”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews