“Did not arrive for the special birthday (unable to attempt delivery!) will not be ordering again”

Posted 1 year ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our Tracked 24 service is based on a 1-2 working day delivery with a 95% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. We can see that your gift did arrive within the times given.Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 1 year ago

“The flowers my friend received were different from what I ordered. They looked so bad. I was very, very disappointed. I will never order from here again.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. We can see that you have contacted our customer contact team regarding this, as advised most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 1 year ago

“Little disappointed with the lack of flowers to be honest, didn’t feel like I got very much for what I paid. I think I could have a got a nicer/bigger bunch of flowers from Tesco for same amount of money. Couple of the flowers were snapped in half also. Went to my local flower shop a couple days later for my mother's birthday and revived more what I expected for the money I paid.. delivery was good and on time however. But I won’t be back. Apologies.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 1 year ago

“When I made the order (No WA12722561) on 21st November it stated 'next day delivery. Valerie Slack was transferred from Chesterfield Hospital to Ripley hospital on 23rd November. She should have had the flowers and chocolates on 22nd November. She never received them. I should have a full refund or a free new order. If you provide this I will give you a better review. I'm not on Instagram so cannot verify”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear this If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 1 year ago

“Not happy, used this company for years but prices increased, now charging delivery and I ordered flowers for a specific date and they were sent out 3 weeks early for someones birthday, completely pointless”

Helpful Report

Posted 1 year ago

“The flowers were a gift and meant to arrive on Friday 17th November 2023 - they arrived late on Saturday 18th. My friend sent me a 'photo. The flowers didn't look very good - a sad representation of what was shown on your web-site.”

Helpful Report

Posted 1 year ago

“Flowers where very dried up on arrival, ordered these for my mums birthday 10th Nov she got them 11th . Visited her on 14th and most of them where dying , some already in bin . Not impressed”

Helpful Report

Posted 1 year ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 1 year ago

“These flowers were foe a birthday and arrived a day late also when choosing them I deliberately did not choose letterbox flowers but they still left at the door in a box. I will nor be using this company again”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our Tracked 24 service is based on a 1-2 working day delivery with a 95% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. We can confirm the flowers that you selected were not from our letterbox range. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 1 year ago

“Don’t look like the picture wouldn’t recommend”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 1 year ago

“I will never be ordering any more flowers from yourselves, I payed for a medium bunch of flowers an to say it was tiny is no understatement I've brought bigger bunches at my local supermarket for £4. I have a picture to show you.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 1 year ago

“Ordered flowers for a friend for her birthday and delivery date said the date of her birthday. Thought this was fine but yes I didnt pay the higher price for guaranteed. Expected as a date was given that would be fine. NO! Royal Mail are useless and so despite bunches sending on time flowers were not delivered the next day buy day after. Not exactly fresh then and too late for friends birthday. I would be changing your delivery provider. Customer service just told me its 95% chance wont be delivered on the date and I didnt pay for guaranteed so tough, in other words!”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our Tracked 24 service is based on a 1-2 working day delivery with a 95% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. If the flowers are in a poor condition, please pop an email over to use with an image of them and we can review this further. Our apologies for any disappointment caused. Kind Regards - Bunches

Posted 1 year ago

“Flowers were lovely but not worth £52”

Helpful Report

Posted 1 year ago

Thank you for your email. After reviewing your order, we can see the bouquet you selected was £43.30. We do provide the bouquet content which shows all the flowers that will be included so that customers are aware of the amount of stems they will receive. Our flowers are sent in bud to maximise vase, therefore the arrangement can appear smaller on arrival until all the flowers have bloomed. Apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 1 year ago

“Absolute rip off, the flowers arrived on time, but they were nothing like the picture of the flowers on their website. When my wife opened the box, it was so underwhelming and rather sad and very sparse. Yes, they say the few flowers are still in bud, but it’s way to expensive considering they use the usual “greenery tut” to try and bulk the bouquet! The card was wrong, as it wasn’t her birthday, but at least the words that I typed for it was! All in all, it was an expensive mistake and definitely will not use this company again. I should have gone to my usual supermarket, Lidl and spent £5 for a huge beautiful bunch of flowers or spend the same as I did with bunches and filled the boot of the car with flowers! Unfortunately………… my order that arrived in the post from Bunches, looked like the usual sad and unloved flowers, wrong card, that arrived in a fish and chips type of box. However, one plus point is that a week on and the “ flowers” are still looking okay in their vase. Woohoo!”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. The card that was sent is the card that was selected at the point of sale, we can confirm we made no changed to your order. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 1 year ago

“The most pathetic bunch of flowers I ever seen.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 1 year ago

“The flowers were coming off the wrapping, and it wasn't wrapped properly. So when my aunt took it off the box the flowers and leaves were falling off the floor”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 1 year ago

“Very disappointed. Sent as a gift. Flowers did not fully bloom and looked rather sad in the vase. I've used other companies before and been very pleased. I won't use you again I'm afraid.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 1 year ago

“The flowers did not match the flowers from your picture on website”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 1 year ago

“Overpriced and unimpressed. The number of flowers for the price is a disgrace.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore the arrangement can appear smaller on arrival. We do provide the content of the bouquet so our customers are aware of the amount of stems that will arrive. The blooms of choice are not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 1 year ago

“Flowers delivered a day late for my sisters birthday”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. The Royal Mail 24 service is based on a 1-2 working day delivery with 95% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 1 year ago

“Won’t be ordering again from bunches”

Helpful Report

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews