“I chose bunches because it had a guaranteed delivery date and unfortunately birthday flowers were delivered two days late! I can’t comment on the flowers as I haven’t seen them but the late delivery meant my relative thought I had forgotten her birthday. Will not be using Bunches again.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gdeliveryift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 1 year ago

“the pot my plant was in was cracked all the way round”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear this. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 1 year ago

“No good as picture is not what it looks life in real person. Customer service weren’t that helpful”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 1 year ago

“Very disappointed with the quality of this order. Flowers were an Engagement celebration gift for my daughter. I paid £37.50 for them. Compared to other bouquets they received on the same day these did not last at all.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 1 year ago

“Very disappointed with how the flowers looked. Very underwhelming for a gift”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you were disappointed with the bouquet ordered. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 1 year ago

“Sent a bunch of flowers for a bereavement. Inadvertently sent to the wrong address (same street, different postcode -my fault) when I called and asked for them to redirect (of which i said I'd pay full postage for) they flatly refused and said I'd have to order the flowers again. I've been a loyal customer for years but now will never use again.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you provided the wrong information that led to a failed delivery. Royal Mail will not redirect parcel on request. If the delivery fails the item is returned. As the item is of a perishable nature, we would be unable to send this back out once it was returned to our warehouse. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 1 year ago

“I ordered the florists choice deluxe bouquet expecting it to be bright and joyous and to cheer up my fiend who was unwell. Sadly what arrived was a bouquet filled with cheap drab foliage and a couple of Lilly stems in bud and some droopy dark purple flowers. All in all it was one of the most untidy and drab looking bouquets I have ever seen and I was so disappointed.”

Helpful Report

Posted 1 year ago

“I will never buy again, day light robbery, cheaper and better in Lidl what more can I say. Bad customer service.”

Helpful Report

Posted 1 year ago

“Not delivered on chosen day! Will not be ordering from here again.”

Helpful Report

Posted 1 year ago

“Flowers were delivered a day late. No explanation apology or refund offered or made”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that your gift arrived later than expected. We will be in touch with you very soon regarding this. Kind Regards Bunches.

Posted 1 year ago

“Flowers were left at the side of the house and no card posted to inform the recipient. They were found frozen the next day.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 1 year ago

“Chose a day for delivery item did not arrive, when I contacted them. I was told just because I chose a day that did not matter no apology. I will no longer be using this company.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our Tracked 24 service is based on a 1-2 working day delivery with a 90% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 1 year ago

“So disappointed , I did let you know , absolutely no point in that!The blooms were very tired and didn’t pick up. Lesson learnt will revert to my usual supplier. Two customers lost 😡”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry that you have been disappointed with the flower gift selected. We can see that you have been in contact with us, from the image provided, we can see that the flowers still need time to bloom to resemble our online image and the quality appeared to be good. We do offer 7 days of freshness, therefore if the flowers do not last, please do let us know. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 1 year ago

“Ten flowers that is all that was in the bunch and some foliage. Not that much for £27.00”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 1 year ago

“Have to say was very disappointed at the way the flowers were just left over the wall ! Also then to open them with a couple of strands of flowers that weren’t at all in good condition , I won’t be using you again”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 1 year ago

“Worst bouquet I have ever gifted from them. Stems had been shaken up in transit with several heads bruised or broken. Even accounting for this the flowers received looked nowhere near as voluminous as the photos on the website. Overall looked very mean, I've bought £3 supermarket bouquets which have looked more generous.”

Helpful Report

Posted 1 year ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 1 year ago

“I would like a response to my complaint that my susister could not get her reward for referring me. I do not accept 'a link' as an excuse.”

Helpful Report

Posted 1 year ago

Thank you for your review. We can confirm we replied to you on 8th January. Please see the link below that gives all of the information about our refer a friend scheme. https://www.bunches.co.uk/refer-a-friend Kind Regards Bunches

Posted 1 year ago

“Nothing like the advertised photo which looked lovely so I was very disappointed as I sent these as a gift won’t use them again”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 1 year ago

“I didn’t get a tracking notification And the flowers didn’t get delivered For my mother’s 80 th Sadly not happy at all”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry you are unhappy that the gift was not delivered. We can see that 2 attempts for delivery were made, however the recipient was not available to accept the gift. We can see that tracking information was sent over to you and our systems confirm the email was opened. Please accept our sincere apologies for any disappointment this matter may have caused. Bunches

Posted 1 year ago

“I will never be ordering from here again. i ordered some flowers for a family member who had lossy their mother and she sent me a photo of the flowers she received and they looked nothing like the photo online. all droopy looked like half the amount of flowers. I wrote a complaint and nothing was done about it. Don’t waste your money.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. As explained when you contacted us, most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews