Bunches.co.uk Reviews

4.7 Rating 199,744 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 199,744 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The carnations arrived, some in bud, others fully in flower. Two of the buds were so immature that they never opened. Some of the carnations that were in flower have not lasted as long as I would have expected. I frequently use Bunches but I am considering looking for a different company.”

Helpful Report

Posted 1 year ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 1 year ago

“Not the best experience, I have used bunches before and found them to be good. But over Christmas ordered some flowers for my mum. Never arrived until after Christmas, ok I did the letterbox flowers, but when they arrived at 8pm a day late box bent up and chucked on the doorstep. Not great customer service team not that interested and when I showed them that some buds had fallen off, I was almost called a liar and said they looked ok. What was left were put in a vase but didn’t last long. I told bunches to close my account was not impressed”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry that you have been disappointed with your gift. As previously advised when you contacted us "Having review the image provided, we can see that the flowers are still very much in bud as explained in our earlier email, however, in the image we cannot see any head that have come off the stems or any browning. If you would like to provide us with any further image of the damage and browning, we would be happy to review this again" No further images have been received. Apologise for any disappointment caused. Kind Regards Bunches

Posted 1 year ago

“I purchased 3 Christmas hampers on the same order for guaranteed delivery on 22 December 2023. One item arrived by the time indicated. The two remaining items were held at the post office until the recipients could retrieve them from the post office on 28 December 2023.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry that the recipients of your gifts were not available when a delivery was attempted. The gifts were sent to local pick up shop where they were available for collection before the Christmas holiday. Some couriers will only make one attempt to deliver and the parcel will be sent to the local collection point, this information is explained in our delivery terms. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 1 year ago

“I have to say I was disappointed with my purchase of the two bunches I bought for Xmas, due to the lack of flowers contained in them. I would have preferred more flowers than silver leaves and pine cones which although it was xmas but a few more flowers would have been better.”

Helpful Report

Posted 1 year ago

“I'm sure the flowers were fine but you need to speak to your courier. The flowers which were delivered on Thursday were found (by pure chance!) on the doorstep on Friday evening. The cardboard was so sodden it fell apart when she picked it up. If he/she has difficulty posting the least he/she could do is put a card or even handwritten note through the letter box. Extremely disappointed.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches

Posted 1 year ago

“The order was for an elderly lady as a surprise Christmas present , admittedly, I ordered it 22.12 23 to be delivered on 23.12.23 but disappointed as order sent to wrong location on that date and not delivered until after Christmas.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are very sorry to hear that your gift arrived later than expected. We will be in touch with you very soon about this. Kind Regards Bunches.

Posted 1 year ago

“Why don't you ask the recipient not the sender? I did not see the flowers.”

Helpful Report

Posted 1 year ago

Thank you for your review. As a gifting company we are not provided with an email address for the recipient. Our review process gives the sender of the gift the chance to provide us with feedback on the service they received, our website or any other comments they may wish to make. It is lovely to hear if you have been given feedback from the recipient as to whether they were pleased with the flowers also. Kind Regards Bunches

Posted 1 year ago

“Flowers were ordered 21.12.23 to arrive 23.12.23 they did not arrive until 28.12.23. The flowers were not in a very good condition when they finally did arrive. I will not be using this company in the future.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are so sorry to hear the flowers arrived later than expected and we completely understand your disappointment. We will be in touch with you shortly to make this up to you. Kind Regards Bunches.

Posted 1 year ago

“Would not order of these again , I paid for items not received and no money back no sorry, the flowers not up to standard for the person I bought them for”

Helpful Report

Posted 1 year ago

Thank you for your review. We are so sorry to hear there were items missing from the gift you had ordered. We can see that we sent you a reply to your comments on 23rd December and we are still awaiting a reply from you. We have popped this reply over to you again, if you could reply we can then get this matter resolved for you. Kind regards Bunches.

Posted 1 year ago

“No note through door for elderly customer. Tracking told me flowers had arrived. Phoned customer's daughter who found flowers behind wheelie bin. Customer service line closed.Very disappointed.”

Helpful Report

Posted 1 year ago

“Another round of disappointment from Bunches. What I received looked like a sad imitation of their online pictures. I'd rather apologise for the embarrassment those flowers caused than pass them off as a gesture of gratitude. Definitely my last order from them.”

Helpful Report

Posted 1 year ago

“Lousy All they had to do was deliver a bunch of flowers before Christmas , on time , with plenty of advance warning. They missed by about 4 days. Flowers arrived to a house that is empty for a week. How much use is that? Huge disappointment”

Helpful Report

Posted 1 year ago

“Very disappointed the gift was not sent to Southampton but money taken from my bank”

Helpful Report

Posted 1 year ago

“Ordered and paid for chocolates with the item which the recipient did not receive”

Helpful Report

Posted 1 year ago

“Flowers ordered for elderly relative who was subsequently admitted to Hospital and Bunches were not in the least bit interested in helping delay or redirect the flowers. Never again will I use them or recommend them”

Helpful Report

Posted 1 year ago

“I have never paid over £32 for about 10 carnations in my life. I was really disappointed when I saw the picture of the flowers delivered for my relative who had passed away.”

Helpful Report

Posted 1 year ago

“Order a week in advance”

Helpful Report

Posted 1 year ago

“Was disappointed as this was to be delivered on the 20th December did not arrive until 22nd were squashed but luckily when put in water did look better. Not sure if I will use this company again.”

Helpful Report

Posted 1 year ago

“Ordered the item in good faith but unfortunately same sized plant in very similar packing was found in a local supermarket for a quarter of the price! Emailed customer services to point this out and suggested making them “different” to supermarkets when bulk buying to avoid this and got a very curt response. Will not be using this company again!”

Helpful Report

Posted 1 year ago

“Unfortunately I have been using Bunches for a number of years but won’t be using them any more as the quality of the 2 orders of flowers were nothing like the pictures they were limp and lacked any kind of volume even after being put in water.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 1 year ago

Bunches.co.uk is rated 4.7 based on 199,744 reviews