Bunches.co.uk Reviews

4.7 Rating 202,347 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,347 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The "extras" were extremely poor value for money. The flowers themselves were nice, but very far removed from the stock photograph. Overall, disappointing I'm afraid. I was also quite surprised that they were delivered in a flat box with no oasis of any sort so were very dry. Even in full bloom this purchase will look nothing like the picture on the website.”

Helpful Report

Posted 10 years ago

Thanks for your feedback Kelly-Marie. I’m sorry to hear about the disappointment with your order. If you could contact us at flowers@bunches.co.uk or on 0800 626 429, we will be happy to look into this for you. With thanks.

Posted 10 years ago

“The flowers looked nothing like the bunch I ordered and they wasn't many folwers within the bunch. Was disapointed”

Helpful Report

Posted 10 years ago

Thanks for your feedback Jade. I'm sorry to hear about your disappointment with the flowers you ordered. We do send many of our flowers in bud to last longer for the recipient so when they have come into full bloom over the next couple of days, they should look similar to our bouquet pictures. If they don’t, please do contact us at flowers@bunches.co.uk or on 0800 626 429 and we’ll put it right for you. With thanks.

Posted 10 years ago

“Seen photos today of flowers ordered from this site by my friend to her Mother in th UK...what she received upon delivery was disgusting and a sad excuse for a boquet, no resmblance! The delivered floweres were droopy, un bloomed and looked nearly dead! My 5 year old assembles better boquets from our front garden, seriously! Will NEVER use bunches based on her experience!”

Helpful Report

Posted 10 years ago

Thanks for your feedback Amanda. If you could ask your friend to contact us at flowers@bunches.co.uk or on 0800 626 429 so that we can find the order details, we will be happy to look into this and put it right. With thanks.

Posted 10 years ago

“Mum received her flowers on time for mothers day. I have used bunches several times and the flowers have been perfect. Today mum's flowers arrived however there were several flowers stems broken that she could not display in her vase as they are too damaged.”

Helpful Report

Posted 10 years ago

Thanks for your feedback Maria. I'm sorry to hear about your disappointment with the bouquet you ordered for Mother's Day – this isn’t up to our usual high standards. A member of our team will look into this and be in touch with you shortly. With thanks and apologies.

Posted 10 years ago

“First time ordering with this company and compared to others I've used in the past I was disappointed with the spray of flowers,certainly don't feel I had value for money.”

Helpful Report

Posted 10 years ago

Thanks for your feedback Tanya. I’m sorry to hear about your disappointment with the bouquet you ordered. If you could contact us at flowers@bunches.co.uk or on 0800 626 429, we will be happy to look into this for you. With thanks.

Posted 10 years ago

“I was so disappointed with the flowers for my mum, they were no where near worth the money I paid , I had to go out and buy some more , really upset about this.”

Helpful Report

Posted 10 years ago

Thanks for your feedback Mrs Jackson. I’m sorry to hear about your disappointment with the flowers you ordered. If you could contact us at flowers@bunches.co.uk or on 0800 626 429, we will be happy to look into this for you. With thanks.

Posted 10 years ago

“Definitely not worth the money even with the discount I could have bought a supermarket bunch of flowers for a lot less with more/better flowers in.”

Helpful Report

Posted 10 years ago

Thanks for your feedback Alison. I’m sorry to hear about your disappointment with the flowers you ordered. If you could contact us at flowers@bunches.co.uk or on 0800 626 429, we will be happy to look into this for you. With thanks.

Posted 10 years ago

“I asked for my flowers to be delivered on the Saturday and they were delivered on the Friday. This was ok because it was stated that this could happen. However there was no time period given in which the flowers would be delivered so my mum wasn't in for the deliveries which means she will have to collect them Monday from the post office and they will be dead. It was a Mother's Day surprise so I couldn't tell her to wait in all day Friday and Saturday. If you were to have given a time period in which they would have been delivered for example: between 1pm-2pm Friday I could have asked her to stay in and not missed the delivery. For this reason I will not be purchasing from Bunches again.”

Helpful Report

Posted 10 years ago

Thanks for your feedback Abbie. I'm sorry to hear of your disappointment with the delivery of the flowers you ordered for Mother's Day. Unfortunately, the Royal Mail First Class post option chosen does not offer a specified time (or day) for delivery. We currently offer a before 1pm delivery option with Fedex but nothing more specific. I will pass this feedback onto our Marketing team. Please contact us at flowers@bunches.co.uk or on 0800 626 429 if your mum collects the flowers and finds that they are not looking at their best and we will put it right. With thanks.

Posted 10 years ago

“Prompt delivery but there was no arrangement at all, the flowers my mother and my mother in law received looked more like something you would pick up at a garage. There was no arrangement and looked absolutely nothing like the pictures on the website. Being abroad I was really hopeful that these flowers would arrive as publicized. It had nothing to do with being in full bloom, they are bloomed and in bloom for longevity which I appreciate. When you order flowers for delivery the very least you expect is for them to be arranged to reflect the sale. - disappointed :(”

Helpful Report

Posted 10 years ago

Thanks for your feedback Hayley. I’m sorry to hear about your disappointment with the bouquets you ordered for Mother's Day. If you could contact us at flowers@bunches.co.uk or on 0800 626 429, we will be happy to look into this for you. With thanks.

Posted 10 years ago

“Flowers picked for Mother's Day, turned up to my mam looking like a bunch of adds unopened buds..... Only a few of the flowers were open,others day is about having the flowers arriving looking lovely not a bunch of buds”

Helpful Report

Posted 10 years ago

Thanks for your feedback Helen. I'm sorry to hear about your disappointment with the flowers ordered for Mother's Day. We do send many of our flowers in bud to last longer for the recipient so when they have come into full bloom over the next couple of days, they should look similar to our bouquet pictures. If they don’t, please do contact us at flowers@bunches.co.uk or on 0800 626 429 and we’ll put it right for you. With thanks.

Posted 10 years ago

“Thank you for asking me to write a review, once my disappointment has been resolved over our mother day flowers please ask me again Many Thanks”

Helpful Report

Posted 10 years ago

Thanks for your feedback Michelle. I'm sorry to hear about your disappointment with the Mother's Day flowers you ordered. I believe that you have now spoken to our team but if you need anything further, please not hesitate to contact us at flowers@bunches.co.uk or on 0800 626 429. With thanks.

Posted 10 years ago

“Very disappointed could of brought better looking flowers from supermarket will not buy from bunches again”

Helpful Report

Posted 10 years ago

Thanks for your feedback Delia. I’m sorry to hear about your disappointment with the flowers you ordered. If you could contact us at flowers@bunches.co.uk or on 0800 626 429, we will be happy to look into this for you. With thanks.

Posted 10 years ago

“My flowers came and some where slightly dead or dying, I also never received any flower food for my flowers so doubt they are going to last very much longer”

Helpful Report

Posted 10 years ago

Thanks for your feedback Steven. I'm sorry to hear about your disappointment with the bouquet you ordered - this isn't up to our usual high standards. A member of our team will look into this and be in touch with you shortly. With thanks.

Posted 10 years ago

“I and my family have used Bunches on numerous occasions , with nothing but praise for the quality of the product/service. However on this occasion that level of service was far below what I would normally expect . I reside literally hundreds of miles and a two hour ferry journey from my mother's residence , so bunches was utilised for her flowers at Mothers Day, an important day in my Mother's eyes, they were delivered to her by the walking postman extracting them from his postal bag , he passed the box to my mother holding the bottom advising her to do the same as the box bottom was soaking wet and the cardboard strength had obviously been compromised by the water . I had paid £1.99 for a Mother's Day Card to be included and have been advised by my mother that it did not arrive, she does however state that the bunch if flowers are lovely, but she would to save me any disappointment, however I gave to rake her word fir it that the flowers are okay. Will I use bunches again , probably , I consider the damaged box problem to have been the fault of the Post Office and possibly the card was lost through the compromised box bottom, however I paid my money to Bunches and ultimately the fault lies with them .”

Helpful Report

Posted 10 years ago

Thanks for your feedback Lachlan. I'm really sorry to hear about your delivery experience - this isn't up to our usual high standards. A member of our team will look into this and be in touch with you shortly. With thanks and apologies.

Posted 10 years ago

“Bunch of flowers were very different to the picture online very disappointed only a few flowers in the bunch not good quality at all won't be shopping online for flowers again!”

Helpful Report

Posted 10 years ago

Thanks for your feedback Annie. I'm sorry to hear about your disappointment with the bouquet you ordered. A member of our team will look into this and be in touch with you shortly. With thanks.

Posted 10 years ago

“I placed 3 separate orders for Mother Day. They all arrived a day before my chosen date, which ruined any surprise as no-one was in when they were delivered. Also I bought the recommended 'best sellers' the bunches of flowers were tiny to say the least. I'm afraid I'll be back to buying flowers from supermarket next year. Better quality, quantity & value. Big dissapointment, as shown by all the mums that received them!”

Helpful Report

Posted 10 years ago

Thanks for your feedback Michael. I'm sorry to hear about your disappointment with the bouquets you ordered for Mother's Day. Regarding delivery, I see that you selected our Royal Mail First Class Post option where the delivery date cannot be guaranteed. With this option, delivery takes between 1-2 days so to make sure no special occasions are missed, we advise customers to allow up to 2 days for delivery. If you would like a guaranteed delivery date with any future order, you can choose one of our courier options. With thanks.

Posted 10 years ago

“Just seen the flowers sent to my mother very dissapointed not a patch on previous bunch sent will think twice before using you again”

Helpful Report

Posted 10 years ago

Thanks for your feedback Gordon. I’m really sorry to hear about your disappointment with the flowers ordered. If you could contact us at flowers@bunches.co.uk or on 0800 626 429, we will be happy to look into this for you. With thanks.

Posted 10 years ago

“I ordered an ex large bunch and they are tiny! I was expecting a big hearty bunch of flowers but they aren't. Plus they were delivered on the wrong date!”

Helpful Report

Posted 10 years ago

Thanks for your feedback Zoe. I’m really sorry to hear about your experience with Bunches. A member of our team will look into this and be in touch with you shortly. With thanks.

Posted 10 years ago

“No card was left to let me know the flowers had been left in my shed, i happened to find them in there 2 days after they were due to be delivered!! I happened to know they were being delivered but if i hadnt they would have just died in the shed and never been enjoyed. Absolutely awful service when you buy an unusual bouquet too be delivered to mark a special occassion.”

Helpful Report

Posted 10 years ago

Thanks for your feedback Sally. I'm sorry to hear about your delivery experience - this isn't up to our usual high standards. A member of our team will look into this and be in touch shortly to put it right for you. With thanks and apologies.

Posted 10 years ago

“The price I paid for a bunch of flowers and chocolates you would expect a decent bunch not one you could buy in Tesco that would look better. As for the free box of chocolates - it's not a box it's a small sample bag. I feel ripped of and what a waste of my money. Not happy”

Helpful Report

Posted 10 years ago

Thanks for your feedback Sophie. I'm sorry to hear about your disappointment with the bouquet you ordered. If you could contact us at flowers@bunches.co.uk or on 0800 626 429, we'll look into it for you. The packaging for the free chocolates we offer has just been updated - the weight and quality of the chocolate remains unchanged. With thanks.

Posted 10 years ago

Bunches.co.uk is rated 4.7 based on 202,347 reviews