Bunches.co.uk Reviews

4.7 Rating 202,347 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,347 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quite sad for the flowers, the worst is that my Mother had to pick them up at the post office in town, delivery was for Saturday, but a note was sent out on Friday. The flowers look very good when viewed on the net, but not so impressive in reality. Which my mother has said before, they are not worth the money. Very disappointing.”

Helpful Report

Posted 10 years ago

Thanks for your feedback Paula. I'm sorry to hear about your disappointment with the bouquet you ordered. Please do contact us at flowers@bunches.co.uk or on 0800 626 429 and we'll look into it for you. I see that you selected our Royal Mail First Class Post option where the delivery date cannot be guaranteed. With this option, delivery takes between 1-2 days so to make sure no special occasions are missed, we advise customers to allow up to 2 days for delivery. If you would like a guaranteed delivery date with any future order, you can choose one of our courier options. With thanks.

Posted 10 years ago

“I used Bunches for my mother's day present. The flowers weren't of that great quality as they were not transported with any water. For the price I had to pay I expected more. Also the parcel was not delivered on the day it said it would be which meant I had to spend a couple of hours in my day to go and get the parcel from post office. What is the point of having to select a day if the parcel is not going to be delivered then? Overall I wouldn't recommend this product as I was let down by the service in a number of ways.”

Helpful Report

Posted 10 years ago

Thanks for your feedback Sam. I'm sorry to hear about your disappointment with the bouquet you ordered. If you find that the flowers do not last as long as they should, please do contact us at flowers@bunches.co.uk or on 0800 626 429 and we'll put it right for you. I see that you selected our Royal Mail First Class Post option where the delivery date cannot be guaranteed. With this option, delivery takes between 1-2 days so to make sure no special occasions are missed, we advise customers to allow up to 2 days for delivery. If you would like a guaranteed delivery date with any future order, you can choose one of our courier options. With thanks.

Posted 10 years ago

“This is now the 3rd time I have ordered from Bunches and I can say it will definately be the last. The bunch i sent to my mum for Mother's Day did not reflect the picture as shown. The picture showed a much larger bunch than you receive. This has been the case everytime I have ordered from yourselves. I have you the benefit of the doubt but I won't be using your service again.”

Helpful Report

Posted 10 years ago

Thanks for your feedback Megan. I will pass your feedback onto our Marketing team. We clearly want to make sure that all our products for customers are accurately reflected in our pictures. For many of our bouquets, we do send our flowers in bud to last longer for the recipient so it often takes a couple of days for them to look similar to our bouquet pictures. If they don’t on this occasion, please do contact us at flowers@bunches.co.uk or on 0800 626 429 and we’ll put it right for you. With thanks.

Posted 10 years ago

“I ordered some flowers for mother day and although the service was fast, the bouquet of flowers i ordered are embarrassing and i will not be handing them to my mum.....there is only a fraction of the flowers that are shown in the photo (it looks like ive been to the market and got a £3 bunch) for £16 worth of flowers from a flower company i would expect better....Tesco have gorgeous flowers this price at tipple the size! my corner shop even had a nicer bunch at £10 that i wish i got instead...at least i know for next time...im not happy at all”

Helpful Report

Posted 10 years ago

Thanks for your feedback Hayley. I'm sorry to hear about your disappointment with the bouquet you ordered. A member of our team will look into this and be in touch with you shortly. With thanks.

Posted 10 years ago

“I wasn't very impressed with the flowers I ordered for mothers day, the bunch wasn't very fun and looked a bit poor.”

Helpful Report

Posted 10 years ago

Thanks for your feedback Lisa. I'm sorry to hear about your disappointment with the flowers you ordered for Mother's Day. A member of our team will look into this and be in touch with you shortly. With thanks.

Posted 10 years ago

“Flowers came a day earlier than I asked, lucky it came early in the morning before I left for work otherwise I would have missed the delivery. The balloon and flowers a lot smaller than the picture showed. Disappointed The chocolate taste so good thought.”

Helpful Report

Posted 10 years ago

Thanks for your feedback Jade. We do send many of our flowers in bud to last longer for the recipient so when they have come into full bloom over the next few days, they should look similar to our bouquet pictures. Glad you liked the chocolates! With thanks.

Posted 10 years ago

“Bunch was smaller than the photo suggested. Aswell as this some of the flowers fell off upon removal from the box and others were squashed and broken. Will go o the flourish next time.”

Helpful Report

Posted 10 years ago

Thanks for your feedback Adam. I’m really sorry to hear about the quality of the flowers received. This isn't up to our usual high standards. If you could contact us at flowers@bunches.co.uk, we will be happy to put it right for you. With thanks and apologies.

Posted 10 years ago

“Flowers were very poor, 6 stems of flowers were broken and the quality of the rest were not good. spoke to company and they did deal with it very quickly but flowers were for Mothers day so very disappointed, first time using them and won't use them again.”

Helpful Report

Posted 10 years ago

Thanks for your feedback Wendy. I’m really sorry to hear about the quality of the bouquet received. This isn't up to our usual high standards and whilst I'm pleased to hear that our team has managed to deal with this issue, I understand your disappointment. With thanks and apologies.

Posted 10 years ago

“Came early and the size of the flowers was very small”

Helpful Report

Posted 10 years ago

Thanks for your feedback Paige. If you could contact us at flowers@bunches.co.uk or on 0800 626 429, we will be happy to look into this for you. Regarding delivery, the Royal Mail First Class Post option selected does not guarantee a delivery date. With this option, delivery takes between 1-2 days so to make sure no special occasions are missed, we advise customers to allow up to 2 days for delivery. If you would like a guaranteed delivery date with any future order, you can choose one of our courier options. With thanks.

Posted 10 years ago

“Just received flowers and chocs for mothers day! Rather disappointed! The carnations were fine and will hopefully last as carnations do! However the alstromeria was very wilted and crushed! I took a photo of them in the vase and the sender was not happy! I just said it was my poor arranging! I would have thought alstromeria was not a good choice to send by post as they are well known for wilting quickly and are very delicate! The gypsophila will fill the gaps!”

Helpful Report

Posted 10 years ago

Thanks for your feedback Liz. I’m sorry to hear of your disappointment with the flowers you received. This isn't up to the usual high standards we aim for. If you could contact us at flowers@bunches.co.uk or on 0800 626 429, we will be happy to look into this for you. With thanks and apologies.

Posted 10 years ago

“I bought a bunch of flowers for mothers day and was very disappointed at the size of them. Definately not value for money. Will not be buying from Bunches again.”

Helpful Report

Posted 10 years ago

Thanks for your feedback Laurie. I’m sorry to hear that you were disappointed with the quality of the flowers received for Mother's Day. If you could contact us at flowers@bunches.co.uk or on 0800 626 429, we will be happy to look into this for you. With thanks and apologies.

Posted 10 years ago

“I have been told by the recipients of my sent flowers that they are good. But the day they arrive is a erratic, 1st year I sent flowers to my elderly mother in law, she wasn't at home and the postman left them on the doorstep as requested, MIL was very happy. Last year and this year they arrived a day early, I specified Friday because I new she would be in, and because it was a Thursday she wasn't.....2 years running she has had to traipse across town to collect them because the postman decided to ignore the instruction to leave them on doorstep where they would have been perfectly safe. I shall not use this supplier again.”

Helpful Report

Posted 10 years ago

Thanks for your feedback Lucy. I’m sorry to hear that you were disappointed with your delivery experience. I see that you selected our Royal Mail First Class Post option where the delivery date cannot be guaranteed. With this option, delivery takes between 1-2 days so to make sure no special occasions are missed, we advise customers to allow up to 2 days for delivery. If you would like a guaranteed delivery date with any future order, you can choose one of our courier options. With thanks.

Posted 10 years ago

“I ordered berry charm for my mum for Mother's Day. They looked lovely on the website. My mum sent me a picture and to be honest I could have picked them up from tesco for about £3. Not impressed for the price I paid including delivery. I did choose bunches as they were cheaper than interflora and other online florists. I would rather pay extra next time. Not impressed.”

Helpful Report

Posted 10 years ago

Thanks for your feedback Sarah-Jane. I'm sorry to hear you are disappointed with the bouquet that you ordered. We send many of our flowers just coming out of bud so that they last as long as possible for the recipient. This means it may take a day or two for them to fully bloom and look like the bouquet pictures we show. If you are still disappointed after this time, please contact us at flowers@bunches.co.uk or on 0800 626 429 and we will be happy to put it right for you. With thanks.

Posted 10 years ago

“Flowers arrived when they said they would be delivered, but the quality of the flowers was abit poor, some of the heads of the flowers were missing. The flowers that arrived did NOT look like they are advertised on the web site you get less flowers, but all In all ok”

Helpful Report

Posted 10 years ago

Thanks for your feedback Emma. I’m sorry to hear about your disappointment with the flowers received. This isn't up to our usual high standards so if you could contact us at flowers@bunches.co.uk or on 0800 626 429, we will be happy to put it right for you. With thanks and apologies.

Posted 10 years ago

“Ordered the larger bunch of the lemon drizzle bouquet for my mother day gift, to see on arrival that it wasn't much bigger than the standard size bunch. I also asked for it to be delivered on the Saturday before mothering Sunday to get on the Friday. Very disappointed.”

Helpful Report

Posted 10 years ago

Thanks for your feedback Melony. I’m sorry to hear that you were disappointed with the size of your bouquet. If you would like to contact us at flowers@bunches.co.uk or on 0800 626 429, we will be happy to look into this for you. Regarding delivery, where the Royal Mail First Class Post option is chosen, the delivery date cannot be guaranteed. We advise customers to allow up to 2 days for delivery. Selecting a courier option will enable you to choose a guaranteed delivery date. With thanks.

Posted 10 years ago

“We ordered flowers for mothers day and put delivery for Saturday. The flowers were delivered on Friday. The lucky thing is they don't work just now. If they did what would of happenened. If you ask what date you'd like flowers to be delivered the person buying should expect delivery on the date they requested.”

Helpful Report

Posted 10 years ago

Thanks for your feedback Kerri. I see that you selected our free of charge Royal Mail First Class Post option where the delivery date cannot be guaranteed. With this option, delivery takes between 1-2 days so to make sure no special occasions are missed, we advise customers to allow up to 2 days for delivery. If you would like a guaranteed delivery date with any future order, you can choose one of our courier options. With thanks.

Posted 10 years ago

“The size of the bunch that came was alot smaller than pictured (said picture was standard which i ordered. I wasnt very impressed at all.”

Helpful Report

Posted 10 years ago

Thanks for your feedback Zoe. I'm sorry to hear you are disappointed with the bouquet that you ordered. We send many of our flowers just coming out of bud so that they last as long as possible for the recipient. This means it may take a day or two for them to fully bloom and look like the bouquet pictures we show. If you are still disappointed after this time, please contact us at flowers@bunches.co.uk or on 0800 626 429 and we will be happy to put it right for you. With thanks.

Posted 10 years ago

“I have used bunches many many times and have always been very happy. However I ordered some flowers for my mum on last order and when they arrived several of the flowers were all droopy and the flyers didn't look as fresh as they should have. I was disappointed as they were for Mother's Day, so I sent more which I ordered from another company.”

Helpful Report

Posted 10 years ago

Thanks for your feedback Amarjit. I’m sorry to hear about the quality of the flowers you ordered for Mother's Day. This hasn't achieved the usual high standards we aim for so if you could contact us at flowers@bunches.co.uk or on 0800 626 429, we will be happy to put it right for you. With thanks and apologies.

Posted 10 years ago

“Ordered for Mother's Day expecting delivery today knowing mum would be home. However received message yesterday to say thanks for the flowers!!”

Helpful Report

Posted 10 years ago

Thanks for your feedback Betty. I’m sorry to hear that you were disappointed with your experience of Bunches. I see that you selected our Royal Mail First Class Post option where the delivery date cannot be guaranteed. With this option, delivery takes between 1-2 days so to make sure no special occasions are missed, we advise customers to allow up to 2 days for delivery. If you would like a guaranteed delivery date with any future order, you can choose one of our courier options. With thanks.

Posted 10 years ago

“Flowers did not match the picture on the website. Looked nothing like what I recieved. Very disappointing.”

Helpful Report

Posted 10 years ago

Thanks for your feedback Clare. I'm sorry to hear you are disappointed with the flowers you ordered. We send many of our flowers just coming out of bud so that they last as long as possible for the recipient. This means it may take a day or two for them to fully bloom and look like the bouquet pictures we show. If you are still disappointed, please contact us at flowers@bunches.co.uk or on 0800 626 429 and we will be happy to put it right for you. With thanks.

Posted 10 years ago

Bunches.co.uk is rated 4.7 based on 202,347 reviews