“Poor quality Gypsophila, by Christmas dried up and going discoloured. A few flowers broken off their stems, but mainly in good condition.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I have always used Bunches and never had any issues regarding delivery or quality of their flowers until now. I ordered my friend some flowers but they didn't arrive on her birthday and intact never arrived for a further 5 days by which time they were dead. Super disappointed as this has never happened before.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Would of given you 5 stars as the first time I purchased from you the recipient was very pleased. Sorry to say that on my next recent purchase was not happy at all, the flowers were limp and looked old. When I complained was told they were sending a new bunch but this as yet to happen.”

Helpful Report

Posted 4 years ago

Thank you for you review. We are sorry a replacement has not arrived with you. After looking into your order we can confirm that we were waiting to hear back from you to see you would like the replacement. Please contact our customer support team and they can arrange this for you. Kind Regards - Bunches

Posted 4 years ago

“I decided to buy the freesia's for myself because it said they were fragrant. But sadly they were not.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I ordered flowers on the Black Friday weekend. I had them delivered on the 23rd December. I was very disappointed to hear most of the buds were dead. I always use bunches and this is the first time this has happened.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 4 years ago

“I would of loved to of given 5*, but I was very disappointed the flowers and cake I ordered for my mother in laws birthday for her birthday, where delivered a day late. After not seeing her for a whole year because of cover I really wanted her birthday to be special. This was spoiled for both of us by the flowers not arriving on the day I ordered them for.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

“The recipient thought the roses were rather lacking in colour.”

Helpful Report

Posted 4 years ago

“A bit disappointed, ordered 2 bouquets to same address one for my sister one for my mum. One arrived on the correct date the other one was a day late. Also smaller bouquets than I expected. I thought I had read the small print correctly obviously I missed the size details. Flowers however looked lovely when my mum and sister sent photos to me.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

“i have always been pleased with Bunches - those people who received flowers from me always said how good they were. This time, alas, I felt that there was not so much value for money. I was very disappointed.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I sent my granddaughter some flowers some of them were nearly dead.I phoned but got no where not even ( sorry ) I have used Bunches many times. The flowers I received from my daughter were lovely.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Bunches offer an excellent service but the hippeastrum I ordered were OK but a little disappointing.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Flowers arrived 2 days later than planned so very disappointed customer as it was for a special 80th birthday and it's never the same getting a birthday gift after your special day .”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I ordered two boxes of flowers....one arrived on time and I have seen a picture, the flowers look beautiful. The other didn't arrive, despite receiving an email to say it had. I was told more could be sent but not for a week and no compensation. I took a refund and was very disappointed.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry that your gift didn't arrive as expected. It is extremely disappointing as we have such a high standard and try to make every order perfect. Unfortunately due to supply difficulties we were unable to send out a further arrangement immediately, however we are pleased to hear you were provide with a refund for this gift. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 4 years ago

“Ordering and delivery was good and arrived on time bonus disappointed in the amount of flowers that the recipient received did not match the stock photo to me when I received a picture from my friend they looked like a £5 bunch from the local supermarket I will not be using your company again as I was dissatisfied with the product .”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“I was very disappointed with my order this time. It was a day late and looked like a cheap bunch of flowers from a garage forecourt, in fact, I’ve seen better there. This is the first time I have not bee. Happy with my order and I have been using Bunches for many years.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. The delivery service selected was our 1-2 working day delivery and your preferred date cannot be guaranteed. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“After ordering 2 different types of bouquet.Both delivered after the date that was requested. The 3 month bouquet...after receiving the first one the receiver described it as very poor. The main bouquet delivered after the birthday date however was very good. However I have to say the staff were extremely helpful in trying to track the deliveries down.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Flowers were delivered on time however they were very poor quality and looked nothing like the bouquet in the picture”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Flowers are beautiful but delivery wasn't up to scratch. The flowers were for my daughter but they were left in the Post Office over the weekend. She had popped out for about 20minutes. No effort was made to re-deliver. She went to collect them on Monday morning.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry the recipient wasn't available when the delivery was attempted. The delivery policy is that if the recipient is not available to accept the gift this will be taken back to the sorting office, after leaving a calling card that should be marked perishable. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 4 years ago

“I am reviewing from what I was told by the recipient, some of the flowers had to be thrown away as they were damaged and no plant food. They were delivered by Royal Mail at 7:30 and were unaware of them until later in the day. I think they have ended up looking ok but I’m not 100%”

Helpful Report

Posted 4 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 4 years ago

“ordering and despatch all went to plan, but cannot comment on flowers as this was sent as a present and I haven't had any feedback”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews