Bunches.co.uk Reviews

4.7 Rating 202,008 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,008 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bouquet looked weedy and thin.Have used Bunches before without a problem but not this time.”

Helpful Report

Posted 7 years ago

Thank you for your review Mrs Cashmore, I'm very sorry to hear of your disappointment regarding your recent flower gift. We would be very happy to look into this matter further. Please could you contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

“The flowers were very sparse and have not lasted well. They equated to a £2 bunch from the local Supermarket, except they haven’t lasted anywhere near as long as Supermarket ones do! The Choc Cake was OK but certainly not what we had hoped for. Sadly we will not be using this service again!”

Helpful Report

Posted 7 years ago

Thank you for your review, I'm very sorry to hear of your disappointment regarding your recent flower gift. We would be happy to look into this issue further. Please could you contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

“For £20 I would expect a large decent bunch of flowers but instead I ended up with a bunch no bigger than the size of a saucer. Very very disappointed”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm really sorry to hear about your disappointment. We will be in touch with you shortly to resolve this with you. Many Thanks - Bunches

Posted 7 years ago

“I sent the order two weeks in advance for a funeral to be delivered before a set time on a particular day: they arrived two hours late. I have emailed with a query, no response, no apology - nothing. Yes, very very poor in my opinion, and I will never use them again onor could I ever possibly recommend them to anyone.”

Helpful Report

Posted 7 years ago

Thank you for your review Sarah, I'm very sorry to hear of your disappointment regarding the delivery of your recent flower gift. We would be more than happy to discuss this issue with you further. If this is something that you would like to do, please do contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

“If there was 0 stars it would’ve been given, the worst bunch of flowers ever received bought them for mother’s day but they looked like weeds picked out of a garden I was disgraced. FALSE ADVERTISING comes to mind as pictures looked amazing final result was shocking to say the least!!! Don’t buy from here you’ll regret it”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm really sorry to hear about your disappointment. We will be in touch with you shortly to resolve this with you. Many Thanks - Bunches

Posted 7 years ago

“Flowers delivered on Tuesday , Rose hand tie with Rattan surround . Flowers were somewhat damaged and by Friday despite following instructions etc were dropping petals and drooping , had to throw them out .”

Helpful Report

Posted 7 years ago

Thank you for your review I am sorry to hear the flowers arrived damaged and didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Many Thanks - Bunches

Posted 7 years ago

“I expected the flowers delivered by someone handing them not them being sent in a box. Most the flowers were dead. Instead of sending me one big bunch that i purshased, two small ones arrived in the unexpected box. Never buying from here again!”

Helpful Report

Posted 7 years ago

Thank you for your review. I am very sorry to hear you have been disappointed with your recent flower gift. we will be in touch with you very soon to resolve this with you. Kind Regards - Bunches

Posted 7 years ago

“Unfortunately the flowers were dry, soon wilting and didn't last.”

Helpful Report

Posted 7 years ago

Thank you for your review I am sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. I have just sent you an email in the hope that we can make this right for you. Kind Regards - Bunches

Posted 7 years ago

“Possibly the worst bunch of flowers I have sent anyone. Looked tacky and cheap. In a positive note - the cake was good”

Helpful Report

Posted 7 years ago

Thank you for your email. I'm really sorry to hear you have been disappointed with your gift. I've just sent you an email and hope we can make this right for you. Kind Regards - Bunches

Posted 7 years ago

“Low quality and very poor value in terms of quantity 🙁”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm really sorry to hear about your disappointment. We will be in touch with you shortly to resolve this with you. Kind Regards - Bunches

Posted 7 years ago

“The recipient was not home. A 'sorry we missed you' card was left with no other information so she was unable to track the delivery or go and collect it from anywhere. No second attempt to deliver the flowers was made. I was given no notice that the delivery hadn't arrived, and given it was a surprise (as majority of flower deliveries are), the recipient couldn't have known to tell me it hadn't arrived. I am still unaware as to what happened to the flowers and champagne and I am VERY disappointed in this service. Definitely will never use this service again.”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm really sorry to hear about your disappointment, I have sent you an email regarding this issue. Kind Regards -Bunches

Posted 7 years ago

“I was horrified to see the pic of the flowers I sent to a friend to congratulate her and her fiance as they'd just got engaged. There were only 12 stems instead of the 21 stems that it states on the website. They were the iris and freesia flowers,money down the drain! It was a very bad experience and an eye opener,my first ever online order for flowers,never again!”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm really sorry to hear about this. I've just sent you an email and hope we can make this up to you and your friends. kind Regards - Bunches

Posted 7 years ago

“I sent the iris and freesia flowers to a friend and they arrived yesterday. She's sent me a photo of them just now,they're meant to be 21 stems? Well I counted the stems from the pic and I can honestly say there are just twelve stems there. What a rip off! It was my first ever oder that I placed on line for flowers too,very disappointing. I read good reviews so what happened there?”

Helpful Report

Posted 7 years ago

Thank you for your review, I'm very sorry to hear of your disappointment regarding your recent flower gift. We would be very happy to look into this further for you. Please could you contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

“I have been a long term satisfied customer but on this occasion the tulips delivered to family and friends were disappointing. We had to throw them away by Good Friday.”

Helpful Report

Posted 7 years ago

Thank you for your review Barbara, I'm very sorry to hear of your disappointment regarding your recent flower gift. We would be very happy to look into this matter further. Please could you contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

“Very poor flowers about £5 worth from any where and they was dead within 4 days won’t be ordering again I ordered for my aunt that’s got turmanel cancer and was having treatment to prolong her life so was very disappointed with the little amount and how little life in them”

Helpful Report

Posted 7 years ago

Thank you for your review, I'm very sorry to hear of your disappointment regarding your recent flower gift. We would be more than happy to look into this matter further with you. Please could you contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

“One order never arrived. Week later and still nothing.”

Helpful Report

Posted 7 years ago

Thank you for your review, I'm very sorry to hear of your disappointment regarding the non delivery of your recent flower gift. We would be very happy to look into this matter further for you. Please could you contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

“I ordered flowers and a card for Mother's Day and the card didn't show. The Bunches team apologised and said they would re send the card but when it turned up it was the standard card and not the one I ordered plus it didn't make it there for Mother's Day. Deeply dissatisfied with this service!”

Helpful Report

Posted 7 years ago

Thank you for your review Emma, I'm very sorry to hear of this and for all the disappointment is matter has caused. We would be very happy to discuss this further with you, if this is something that you would like to do please could you contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

“It was my thirst experience and the worst . I ordered flowers for my daughters 25 birthday . The flowers arived the day before not the day I ordered . She picked the flowers from post office just after weekend and whey looked absolutely different and very cheap.”

Helpful Report

Posted 7 years ago

Thank you for your review Daiva, I'm very sorry to hear of your disappointment regarding both the delivery and of your recent flower gift. We would be very happy to look into this matter further for you. Please could you contact our Customer Support Team on either flowers@bunches.co.uk or alternatively 0800 626 249. Thank you.

Posted 7 years ago

“Look nothing like in picture, very scraggly and squashed. Had to apologise to mother in law, quite embarrassing. Save your money, my own flowers from lidl are better! Very dissatisfied.”

Helpful Report

Posted 7 years ago

Thank you for your review Kerrie, I'm very sorry to hear of your disappointment regarding your recent flower gift. We would be very happy to look into this matter further for you. Please could you contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

“Valentines flowers didn't turn up,your excuse? Oh sorry we had it for March 14th, then my birthday flowers 27th March failed to turn up the excuse this time , there was a glinch in the system. I wonder if you realise how upsetting it is for both me and my husband? I wouldn't have given you a second chance but rest assured there will be no third chance.”

Helpful Report

Posted 7 years ago

Thank you for your review Claire, I'm very sorry to hear of your disappointment regarding all of these issues. We would be very happy to discuss this matter with you further. If this is something that you would like to do, please could you contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

Bunches.co.uk is rated 4.7 based on 202,008 reviews