Bunches.co.uk Reviews

4.7 Rating 198,039 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 198,039 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

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Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately the recipient never got to see the flowers because the postbox flowers were left outside the wrong house and never got to her. Waiting to see how the situation is resolved,”

Helpful Report

Posted 1 year ago

“The flowers themselves were lovely and appreciated by my girlfriend. They were ordered for our anniversary however they did not arrive on that date. I was given an hour slot, then told it would be late which i don't have an issue with. Then roughly at 10pm i recieve an e-mail saying that my delivery driver arrived but no one was in. This was accompanied with a blank photo. This along with the tracker app showing that the flowers had not left the depot leads me to believe no effort was made to deliver the flowers on that day. They arrived 1 day later this time with a photo of my door as proof they arrived. If you were unable to deliver the parcel on the day i asked that is ok but clearly lying about attempting to deliver it is not.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear the flowers ordered didn't arrive on the date expected. We use DPD for our deliveries so we are sorry to hear they uploaded an unclear image at such a late hour. We will be in touch very soon regarding this. Kind Regards Bunches

Posted 1 year ago

“I bought these flowers as a Christmas gift sadly the person who received them said they didn’t last very long”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 1 year ago

“The ordering process was good. Delivery was not good and the flowers were only delivered 3 days after despatch. As they are fresh flowers they lost days of their life before getting to the recipient. I’ve not had this problem with other companies.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. The Royal Mail 24 service is based on a 1-2 working day delivery with 95% of gifts arriving on the date selected. We can see from the tracking information that the flowers arrived on the 2nd day. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 1 year ago

“Very disappointed. I ordered a bouquet for a friend's birthday. I chose a bouquet this year, because the pot plant from Bunches last year arrived with the earth all inside the box. Unfortunately, this year was no better, with the flowers not at all fresh and some stems broken. What made matters worse was that the delivery driver from DPD told my friend to 'hurry up' - not always easy for an older person. The customer service experience has not improved either. My complaint last year was answered, this year nothing. Could it be that ordering plants/flowers between Christmas and New Year is a problem? If so, the answer is simple, don't bother selling them. Bunches is no longer my first choice for flowers. A pity.”

Helpful Report

Posted 1 year ago

Thank you for your review. We so sorry to hear this. After checking our communication we do not appear to have received an email from you. If you would like to forward the email over to us again, we would be more than happy to review this. Kind Regards Bunches

Posted 1 year ago

“Bought a spray of carnations from them on 17/12/23 for £23.94. Speed of delivery was OK considering the time of year. The flowers were not. I received the number of stems they promised and put them in a vase of water with the supplied flower food upon receipt. The flowers opened up but not by much. In desperation I went to my local florist whom supplied me with the same number of stems which were in much better condition for £20.00. Given what I paid my local florist and comparing the condition of both sets of flowers it is clear my local florist would've charged me £15.00 for the flowers supplied by Bunches as opposed to the £23.94 charged by Bunches. Lesson learned - don't buy anything more from Bunches.”

Helpful Report

Posted 1 year ago

“I asked for flowers to be delivered on Saturday 23rd but didn’t arrive until the following Wednesday. Was not happy with the service provided.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you gift didn't arrive on your preferred delivery date. We will be in touch with you very soon regarding this. Kind Regards - Bunches

Posted 1 year ago

“Requested a delivery of Christmas flowers to be delivered on Christmas Eve, they were eventually delivered on the 27th December by the Royal Mail. Not impressed and won’t use them again.”

Helpful Report

Posted 1 year ago

“I purchased orchids to be sent to a friend of mine for Christmas, which I sent her on several occasions previously. I have always found them to be of an extremely high standard and lasting for weeks. On this occasion, I was very disappointed in them. They were mostly out rather than in bud, and some of the flowers were dropping, which is very unusual for Bunches as I have always been very pleased with the service and standard of the flowers.”

Helpful Report

Posted 1 year ago

“Would have been Lovely flowers but was damaged very disappointed for my neighbour the box was open and very squashed lovely card that came with the flowers”

Helpful Report

Posted 1 year ago

“Thought I had ordered as a formed bouquet (as per the description) and not flowers being delivered in a flowers-by-post letterbox style pack, so fairly disappointed.”

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Posted 1 year ago

“My 99year old mother in law was disappointed with this year's flowers, we have sent her some for several years and this is first time she wasn't happy.”

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Posted 1 year ago

“I was disappointed in the festive flowers that I received. It said that the droopiness occurred in the packaging would rectify itself after a few hrs. Sadly this never happened and after day 2 some of the stems had to be discarded.”

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Posted 1 year ago

“Flowers arrived on time but had started to wilt s not very impressed”

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Posted 1 year ago

“ease of ordering delivery on time, but disappointed with the quality of the flowers. They are shedding petals after 6 days. Far below usual high quality”

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Posted 1 year ago

“The flowers was destroyed :(”

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Posted 1 year ago

“Very disappointed at the quality of the flowers. Didn't represent the picture of the flowers shown in the advert”

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Posted 1 year ago

“Having ordered several flower arrangements and plants over the years I was very disappointed to learn that our last order was not in good condition. I order from Canada to Northern Ireland and it is a special gift for my motherinlaw who is in a care home. I feel very hesitant to place further orders with your company.”

Helpful Report

Posted 1 year ago

“Not worth the money mostly just foliage, ordered for my mums birthday was disappointed”

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Posted 1 year ago

“Royal Mail are totally unreliable and consequently flowers were late arriving. I will not use you again if you continue to use Royal Mail.”

Helpful Report

Posted 1 year ago

Bunches.co.uk is rated 4.7 based on 198,039 reviews