Bunches.co.uk Reviews

4.7 Rating 202,038 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,038 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Used to be good value. Not any more. Very small bouquet for £30”

Helpful Report

Posted 7 years ago

I'm really sorry to hear about your disappointment Phil. We will be in touch with you shortly to make this right for you. Thank you

Posted 7 years ago

“I have used bunches for some time now and never had any complaints, this time the box was badly damaged and the flowers were in full bloom not buds . Quite disappointed this timx”

Helpful Report

Posted 7 years ago

I'm really sorry to hear about your disappointment. We will be in touch with you shortly to make this right for you. Thank you

Posted 7 years ago

“The flowers were not as advertised, even though i paid additional for the extra stems the quality of the flowers were not adequate. Gave it a day to blossom and they still seem wilted and tired looking. Wife was extremely disappointed as it was delivered for her Birthday”

Helpful Report

Posted 7 years ago

I'm really sorry to hear about your disappointment. We will be in touch with you shortly to make this right for you. Thank you

Posted 7 years ago

“Was very disappointed with the quantity of flowers for the money I paid, I added an extra item being a balloon which was tiny, overall not good at all as it was for my daughter who had just given birth to baby girl and I wanted something special to send her. I could of brought three times the amount of flowers for the amount I paid.”

Helpful Report

Posted 7 years ago

I’m so sorry about this Sarah. We will be in touch with you shortly but in the meantime, please feel free to contact us at flowers@bunches.co.uk or on 0800 626249.

Posted 7 years ago

“These flowers were a birthday gift and they arrived late 😩”

Helpful Report

Posted 7 years ago

I'm really sorry to hear about your disappointment Pauline. We will be in touch with you shortly to make this right for you. Thank you

Posted 7 years ago

“My flowers never got delivered to my daughter on her birthday After communication with customer service she finally received them 6 days later”

Helpful Report

Posted 7 years ago

I'm so sorry to hear about your experience Claire. I see that we have now dealt with this for you but if we can help you further, please do contact us at flowers@bunches.co.uk or on 0800 626 249.

Posted 7 years ago

“We visited our son and his fiancé approx two days after flowers were delivered, she had other flowers that had been given to her that looked very nice we were expecting our offering to look very nice too but we were very disappointed they looked nothing like the picture in fact we could have probably bought a better bunch in a service station, his fiancé actually had to add more flowers to make them look something that resembled a bouquet of flowers. We have used yourselves before and we were happy then but not now.”

Helpful Report

Posted 7 years ago

I’m so sorry about this John. We will be in touch with you shortly but in the meantime, please feel free to contact us at flowers@bunches.co.uk or on 0800 626249 and we will try our best to make this right for you.

Posted 7 years ago

“very disapponting bouquet as 3 stems were broken & flowers broken too. A pity as they were for a birthday present .”

Helpful Report

Posted 7 years ago

I'm really sorry to hear about your disappointment Alvera. We will be in touch with you shortly to make this right for you. Thank you.

Posted 7 years ago

“I'm afraid that the floral display was nothing like the online photograph and the flowers were also much smaller.”

Helpful Report

Posted 7 years ago

I'm really sorry to hear about your disappointment Terence. We will be in touch with you shortly to make this right for you. Thank you.

Posted 7 years ago

“Its the first time ever I've received a negative review from the party concerned where the flowers were sent to. I've used Bunches many times so it does surprise me. The comments that I've just received back from a colleague who visited the bereaved party were :- being perfectly honest they didn’t blow me away, they looked a little wilted which I wouldn’t expect to see after a few days (delivery Sat 28th Oct 2017 and visited Thursday 2nd Nov 2017. It was expressed by the visiting party that she had a £5 bunch of lillies from Asda that are on week 3 that look better to be honest!. It might be the kind of flowers requested that caused this as I've always bought a mixture which contain carnations and i know that these last longer.”

Helpful Report

Posted 7 years ago

I'm really sorry to hear about your disappointment Avril. We will be in touch with you shortly to make this right for you. Thank you.

Posted 7 years ago

“Ordered 15 beautiful orchid stems. 2 stems were snapped before the wrapper was off and 1 stem was limp and wilting 😔”

Helpful Report

Posted 7 years ago

I'm really sorry to hear about your disappointment Linda. We will be in touch with you shortly to make this right for you. Thank you.

Posted 7 years ago

“I have used Bunches several times and have recommended you to friends and family. However the bunch of flowers my daughter received for her birthday was very sparse and nothing like the picture indicated on your site. My daughter tried to avoid showing me as she was embarrassed about how small it was. Very poor value for money.”

Helpful Report

Posted 7 years ago

I’m so sorry about this Diane. We will be in touch with you shortly but in the meantime, please feel free to contact us at flowers@bunches.co.uk or on 0800 626249 and we will try our best to make this right for you.

Posted 7 years ago

“The bouquet was small despite paying more for an extra large bunch. I would’ve done better to buy a £10 bunch from supermarket. Despite my mum being home, a card was left and she had to arrange a lift to collect them (she’s 84 and doesn’t drive). Very disappointed with whole experience so will not use this company again.”

Helpful Report

Posted 7 years ago

I’m very sorry to hear about your disappointing delivery experience Jeanette, along with your disappointment with regards to the bouquet. If you could contact us at flowers@bunches.co.uk or on 0800 626249, we will look into this for you.

Posted 7 years ago

“When the flowers arrived they were drooping and several leaves had dropped off the stem,”

Helpful Report

Posted 7 years ago

I’m so sorry about this David. We will be in touch with you shortly but in the meantime, please feel free to contact us at flowers@bunches.co.uk or on 0800 626249 and we will try and make this right for you.

Posted 7 years ago

“I was disappointed in he size of the bunch of flowers as ordered the medium. I have had the normal before and felt same amount.”

Helpful Report

Posted 7 years ago

I’m so sorry about this Diane. We will be in touch with you shortly but in the meantime, please feel free to contact us at flowers@bunches.co.uk or on 0800 626249.

Posted 7 years ago

“When I asked my friend to send me a picture of the flowers she received I was gutted. For what I paid I was very disappointed.”

Helpful Report

Posted 7 years ago

I’m so sorry about this Judith. We will be in touch with you shortly but in the meantime, please feel free to contact us at flowers@bunches.co.uk or on 0800 626249.

Posted 7 years ago

“Some of the flowers were damaged in transit. Buds dropped off . Freesias appeared limp. Sadly I have purchased better quality flowers from petrol station.”

Helpful Report

Posted 7 years ago

I'm really sorry to hear about your disappointment. We will be in touch with you shortly to make this right for you. Thank you.

Posted 7 years ago

“Did not get an e-mail to say they had been delivered. Was told they were despatched on 27thOctober but did not arrive until 31st October. Still no e-mail to say they were delivered.”

Helpful Report

Posted 7 years ago

I’m very sorry to hear about your disappointing delivery experience Pat. We will be in touch with you shortly. Thank you.

Posted 7 years ago

“The flowers delivered were totally different from the picture I ordered. Although the flowers delivered were nice they weren’t what I chose so was I bit disappointed because the flowers I wanted were a bit different.”

Helpful Report

Posted 7 years ago

Thank you for your review Karen, we are very sorry to hear of any disappointment that this issue has caused. I can see from our records that a member of our customer support team has been in contact with you in an attempt to resolve this matter. Thank you.

Posted 7 years ago

“Disappointed in the quality of the flowers as they were for a friend who has just lost her mother. Don't think l will use Bunches again.”

Helpful Report

Posted 7 years ago

Thank you for your review, we are very sorry to hear of any disappointment that this issue has caused. I can see from our records that a member of our customer support team has been in contact with you in an attempt to resolve this matter. Thank you.

Posted 7 years ago

Bunches.co.uk is rated 4.7 based on 202,038 reviews