Bunches.co.uk Reviews

4.7 Rating 202,037 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,037 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered flowers to be delivered on the 8th December. they arrived on the 11th December in a partially crushed box.”

Helpful Report

Posted 7 years ago

I’m very sorry to hear about your disappointing delivery experience Rachael. I will be in contact with you very shortly, but If you would like to contact us at flowers@bunches.co.uk or on 0800 626249, we will look into this for you. Thank you

Posted 7 years ago

“Ordering process and delivery process exceeded my expectations but the final product was a little disappointing. Bunch looked sparse and flowers are already wilting!”

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Posted 7 years ago

I’m so sorry about this Hannah. We will be in touch with you shortly but in the meantime, please feel free to contact us at flowers@bunches.co.uk or on 0800 626249. Thank you

Posted 7 years ago

“Always used bunches for a few years now only ever heard good reports from our friends. I ordered some flowers from yourselves the other day for a friend who had just been for an op in hospital. The flower cost £17. I happened to pop in to see my friend and I was totally shocked to see how little my money actually got. I could have bought a bunch at my local supermarket that contained more. I was totally shocked and unhappy. A £5 bunch would have got me more then the £17 I paid to you guys.”

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Posted 7 years ago

I'm really sorry to hear about your disappointment Mrs Billett. We will be in touch with you shortly to make this right for you. Thank you.

Posted 7 years ago

“The flowers selection did not look the same or near similar the selected order. The delivery of the order did not sent any confirmation of dispatched status,letting the client wonder what's going on. Very unhappy with the brand. Thank you.”

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Posted 7 years ago

I'm really sorry to hear about your disappointment Otilia. We will be in touch with you shortly to look into this matter further. Thank you.

Posted 7 years ago

“Not worth the price. Looked do much better on the site. Can get same flowers in lidil for £2:99”

Helpful Report

Posted 7 years ago

I’m so sorry about this. We will be in touch with you shortly but in the meantime, please feel free to contact us at flowers@bunches.co.uk or on 0800 626249.

Posted 7 years ago

“My order did not receive on time”

Helpful Report

Posted 7 years ago

I’m very sorry to hear about your disappointing delivery experience. If you could contact us at flowers@bunches.co.uk or on 0800 626249, we will look into this for you.

Posted 7 years ago

“Bouquet failed to arrive within the timeframe. It was an anniversary gift and i hadnto go and make an extra purchase due to it not arriving.”

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Posted 7 years ago

I'm really sorry to hear about your disappointment Donald. We will be in touch with you shortly to make this right for you. Thank you.

Posted 7 years ago

“The flowers were for my Mother’s funeral and I specifically asked for a card with my chosen words. It was not sent with the flowers and so I as very disappointed.”

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Posted 7 years ago

I'm really sorry to hear about your disappointment Judith. We will be in touch with you shortly to make this right for you. Thank you

Posted 7 years ago

“Having dealt with bunches for a long time now, my recent order of the gin& tonic bunch it arrived on time but was not impressed the envelope you usually enclose must have been thrown around the box bruising roses and lilies, not to mention the white painted leaves peeling off,my neighbour who now uses you from my reccommendation sent us a beautiful boquet from you,which made ours look quite shabby ,which is to be presented to a special person in our island community.”

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Posted 7 years ago

I’m very sorry to hear about your disappointing experience Carole. If you could contact us at flowers@bunches.co.uk or on 0800 626249, we will look into this for you.

Posted 7 years ago

“Ordered for delivery on 28/29 November for a birthday on 29th but here we are on the 1st still not arrived! Have used you before and found you to be efficient but feel very let down on this occasion. Sorry to have to say this.”

Helpful Report

Posted 7 years ago

I’m so sorry about this Anthony. We will be in touch with you shortly but in the meantime, please feel free to contact us at flowers@bunches.co.uk or on 0800 626249.

Posted 7 years ago

“Flowers were put in the box upside down so when they were taken out half the flowers had fallen off!!!”

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Posted 7 years ago

I'm really sorry to hear about your disappointment Mel. We will be in touch with you shortly to make this right for you. Thank you.

Posted 7 years ago

“I ordered these flowers at the beginning of November to be delivered on 23rd November. They were not delivered until the following day. These were for my Mums' Birthday and as we have just lost my Dad 2 months prior I wanted to make her 1st Birthday without him special. It was very disappointing that they were late as you have always delivered my orders on time in the past.”

Helpful Report

Posted 7 years ago

I’m so sorry about this Alison. We will be in touch with you shortly but in the meantime, please feel free to contact us at flowers@bunches.co.uk or on 0800 626249.

Posted 7 years ago

“I placed four orders. One order did not contain the greeting card that I requested. Another order was not able to be delivered as they away that day and when they arrived the next day they found it upside down in the dustbin. The other two orders were a delight. But 50% success is not good.”

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Posted 7 years ago

I'm really sorry to hear about your disappointment Rachel. We will be in touch with you shortly to make this right for you. Thank you.

Posted 7 years ago

“Ordered pot plants and it was nothing like the photo and my mother wasn't happy at all and I've been ordering from bunches for a few years now and as a loyal customer I thought I would have received a apology after complaining but haven't had anything”

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Posted 7 years ago

I’m so sorry about this Kym. We will be in touch with you shortly but in the meantime, please feel free to contact us at flowers@bunches.co.uk or on 0800 626249 and we will try our best to make this right for you.

Posted 7 years ago

“Flowers were never received”

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Posted 7 years ago

I’m so sorry about this Helen. We will be in touch with you shortly but in the meantime, please feel free to contact us at flowers@bunches.co.uk or on 0800 626249.

Posted 7 years ago

“Very disappointed. I ordered Sunday for a Tuesday delivery. Flowers appeared Thursday, the day I got home. And you have stopped doing chocolates. No reason to use you any more I'm afraid. This is not the bunches I used to buy from”

Helpful Report

Posted 7 years ago

I’m so sorry about this Andrew. We will be in touch with you shortly but in the meantime, please feel free to contact us at flowers@bunches.co.uk or on 0800 626249 and we will try our best to make this right for you.

Posted 7 years ago

“Ordered a bunch of flowers for a birthday. Delivered on time and when i contacted services they were very quick to respond however the flowers recieved was dull and nothing like the online picture. The colour of the smaller flowers were not that of the picture and generally the arrangement and quality of the flowers lacked.”

Helpful Report

Posted 7 years ago

I’m so sorry about this Jade. We will be in touch with you shortly but in the meantime, please feel free to contact us at flowers@bunches.co.uk or on 0800 626249.

Posted 7 years ago

“I ordered some flowers for my mother in law and they turned up 2 weeks later.”

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Posted 7 years ago

I’m so sorry about this Jeanette. We will be in touch with you shortly but in the meantime, please feel free to contact us at flowers@bunches.co.uk or on 0800 626249.

Posted 7 years ago

“Hi. I have used you lots of times before and value your family business and ethical status. However I was disappointed this week in that they were due for delivery on Wed and friends only received them on Saturday. I had given instructions to leave them outside their flat but they just had a card through the door with only one of their names on saying they had missed a parcel. If the card left had been addressed to both and explicitly said it was flowers they would have collected them sooner. Also disappointed that you always used to get small box of chocolates with the flowers and this appears to no longer be the case. It would be useful to get a text or email telling you when the flowers had been delivered.”

Helpful Report

Posted 7 years ago

I'm really sorry to hear about your disappointment Rachel. We will be in touch with you shortly to make this right for you. Thank you

Posted 7 years ago

“The flowers looked nothing like the photo. Very poor looked like a bunch you would get from the garage if you were very desperate. Had high hopes the company as was recommended by a customer that spend £££s with Bunches.”

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Posted 7 years ago

I’m so sorry about this Jonathan. We will be in touch with you shortly but in the meantime, please feel free to contact us at flowers@bunches.co.uk or on 0800 626249.

Posted 7 years ago

Bunches.co.uk is rated 4.7 based on 202,037 reviews