“The flowers were delivered but unfortunately one of the bunches was broken in half as were a couple of the carnations. No reply to my email unfortunately. This was a shame as always had a positive experience before.”

Helpful Report

Posted 5 years ago

“Came on day they where mean't to. Looked good out of the box but instead of the usual 7ish days they usually last most where dead 4/5 days after receiving them.”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 5 years ago

“Arrived ok, well packed on Saturday. Unfortunately roses, stocks had died by Tuesday. Sunflowers still ok. Not overly impressed!”

Helpful Report

Posted 5 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 5 years ago

“I have put acceptable as the friend I sent them to seemed pleased, however, she sent a photo of them and I must say I was disappointed, they did not look nearly as nice as on the website.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“Received fabulous flowers from a friend, and then ordered from you. Rather disappointed as these flowers were not as fresh and didn't last long. They were a different type. Better luck next time!”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“It was unusual for Bunches that this purchase was so late and photo showed flowers looking droopy.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Great service for delivery , but the bunche wasn’t what I expected.... don’t worth so much money. I’m sorry .”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“I sent a bunch of flowers to 2 different people. The vintage bunch was very good, the iris and freesias bunch look rather sad. This is the only time I haven't been pleased with everything I've ordered.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“Flowers were ordered to arrive Saturday but didn’t arrive until Monday so were flagging a little. They have perked up ok since delivery. Maybe consider not ordering for weekend delivery.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“Good service”

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Posted 5 years ago

“I ordered 2 bouquets One for my mam A thank you And my daughter 21 birthday They live with me Their faces when received parcels was lovely but the expense I paid wasn’t Not sure if I would use any company again , think I’d rather pick up bouquet at at store e.g m and s”

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Posted 5 years ago

“I was disappointed that the flowers I ordered for my sisters birthday did not arrive on the day I asked ( her birthday) I did order 10 days in advance. The surprise and anticipation was lost. My sister said the flowers were lovely. However it was a bit of a let down.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“I was a little underwhelmed with the flowers I bought for my neighbour. The bunch looked quite small and nothing like the picture.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“The flowers were really nice, almost perfect, however they didn't last more than 6 days before they died off, which is a shame given the costs, I think I'll stick to supermarket flowers in future.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear of your disappointment regarding this . We have taken a look into this and can see that you have been in contact with our Customer Support Team who have looked into this further and that this has now been rectified. Thank you

Posted 5 years ago

“My second order from you & the first one i was delighted with, this one however was not so good, the flowers literally lasted just 3 days before most were looking very drab...”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Arrived on time but to be honest the photo didn’t look much like the advertised bunch.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“The flowers were very nice but the delivery date was missed. Customer Services did apologise after I made a complaint.”

Helpful Report

Posted 5 years ago

“I can only comment on the ordering facility which was easy to follow but I have no idea as to the condition,state or presentation of the chosen bouquet. Not even sure if the order arrived.”

Helpful Report

Posted 5 years ago

“Pretty flowers but looked a bit sparse compared to the photo when I ordered.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“These are pretty good . The flowers were in bud so lasted longer however didn’t look that impressive as a gift but still really good value.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews