“Just awful service. Didn't deliver first bunch, as I had heard nothing from either bunches or the recipient I had to check with her and then with bunches, was told there was no further info but a second bunch would be sent and tracked, this was subsequently left outside a block of flats and taken before i had time to again tell the recipient of the (surprise) flowers that they had been left outside despite her being in all day and no neighbour being buzzed. I contacted bunches again and a final third delivery was scheduled for yesterday, I again heard nothing and when I contacted bunches for a final time they said they had no information about this and would refund me. One week, no flowers, three apparent attempts and having to do all the information chasing. Would not use again.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear of your disappointing experience with us. As a flowers by post company, we do rely on the Royal Mail and nationwide couriers to carry out our deliveries and place good faith in them to do so. On multiple occasions for this order, they have severely let us and yourself down. I can see that 2 x resend of fresh flowers were dispatched from us, however the courier failed to follow the specific instructions that were left on the order by us. Unfortunately, we cannot guarantee that that the courier will follow these instructions. As the delivery personnel had failed to deliver these flower gifts on several occasions for you, the best resolution from there would be a full refund which has been issued to you with our sincerest apologies. We would like to apologise once again for any disappointment and inconvenience this may have caused to you. We have taken this matter further with the delivery personnel. Kind Regards - Bunches.

Posted 6 years ago

“I sent your sunshine bouquet to my sister in law who had just returned from hospital on Tuesday 27th November and visited her on the following Saturday to see the flowers hanging over in the vase which had plenty of water in it. The Astrameria and carnations looked particularly sad and I was very disappointed in the quality of the flowers. This was a big let down as this is the first time I have used your company. 😟”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. I am sorry to hear you have been disappointed with your recent experience with us. Someone will be in contact with you shortly to discuss this further. Kind Regards - Bunches

Posted 6 years ago

Thank you for your review. I am sorry to hear you have been disappointed with your recent experience with us. Someone will be in contact with you shortly to discuss this further. Kind Regards - Bunches

Posted 6 years ago

“This is my score on my last experience, apparently the wrong post code was put into your system so my friend didn't get her flowers. The thing that made it much more upsetting and very aggravating was her member of staffs attitude, she definitely needs Customer Service training, I will. It use you any more.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear you have been disappointed with your recent experience with us. Someone will be in contact with you shortly to discuss this further. Kind Regards - Bunches

Posted 6 years ago

“Awful. Didnt arrive on day expected or the day after. Gling to demand refund.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear your gift has not been received. Someone will be in contact with you shortly to discuss this further. Kind Regards - Bunches

Posted 6 years ago

“Paid extra for their special delivery to guarantee delivery for an anniversary but instead of leaving the flowers on the doorstep Royal Mail took them back to their depot with restricted collecting times and a redlivery date to ensure the bouquet would be a bunch of twigs. Recipients had to make a special trip to collect. A rubbish service and won't be using them again”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear you have been disappointed with your recent delivery. I can see that you have been in contact with us and our customer support team have explained our delivery policy. Kind Regards - Bunches

Posted 6 years ago

“Spent over £60 on three bunches of flowers, to arrive on a saturday, but ordered on the Tuesday, previous. The flowers never arrived. Called to complain, but was met with total indifference. They have no ability to track flowers or recourse if they don't arrive and refuse to give any compensation. I wrote a further written complaint to the MD's of the company, who didn't even bother to respond. Indicative of their service really.... AVOID!”

Helpful Report

Posted 6 years ago

Thank you for review. I am sorry to hear your gifts didn't arrive as expected. We will be in touch with you soon to put this right for you. Kind Regard _ Bunches

Posted 6 years ago

“Used once. Flowers ordered for Saturday arrived Tuesday! Contacted, their response was disinterested. Couldn't recommend them. Won't use them again.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear your gift arrived later than expected. we will be in touch with you shortly to discuss this further with you. Kind Regards - Bunches

Posted 6 years ago

“I don't know why my friend has not yet received my gift. I have sent an email to contact you but the problem has not been solved. Very disappointed and want my money back...”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear your gift hasn't arrived as expected. We will be in touch with you very soon to resolve this for you. Kind Regards - Bunches

Posted 6 years ago

“Flowers arrived 2 days late and not what I ordered”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear your gift arrived later than expected. We will be in touch with you very soon to discuss this further. Kind Regards - Bunches

Posted 6 years ago

“The bunch of flowers received was not the bunch I ordered!”

Helpful Report

Posted 6 years ago

Thank you for your review. we are very sorry to hear this. We will be in touch with you shortly to find out what went wrong here. Kind Regards - Bunches

Posted 6 years ago

“Guys very disappointed with my purchase. I chose a delivery date of 14th November for a birthday but this was received 16th November. I get 95% of deliveries are meant to take place on the delivery so 5% are late. But two days late? The recipient told me the flowers were dry and looked in poor condition and she had to put them in water (i guess as a result of late delivery sat in storage somewhere). Hard to see me using Bunches again.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are very sorry to hear your flowers arrived later than expected. We will be in touch with you shortly to put this right for you. Kind Regards - Bunches

Posted 6 years ago

“The flower arrived half dead and was for my mothers bday. The chocolate tasted cheap and the balloon where so small. Looks nothing like the picture. Very disappoint and won’t be using this site again. Also miss leading as I thought the varse came with in the package”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to her you have been unhappy with your gift. If you would like to discuss this further with us, please pop an email over to us at flowers@bunches.co.uk and we can look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“I ordered flowers at the start of November & they were the worst flowers I have ever seen I have always ordered from bunches & been pleased but this time I was really disappointed I sent an e mail but got no reply sorry to say I will not be using bunches for any future purchases”

Helpful Report

Posted 6 years ago

Thank you for your review. we are sorry to hear you were disappointed with your flowers. We aim to respond to queries within 1 working day, therefore we are also sorry you have not had a response from us. if you would like to pop a further email over to us, we will gladly look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Flowers arrived a day late. Customer service pointed out delivery is not guaranteed- this should be emphasised to customers as the point of using online companies is that the flowers are delivered. The flowers were just ok and I will not use this company again. Only posting a review to let other people know - I don’t need another response about delivery policy.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on the day you would have liked. Our free delivery service is based on a 1-2 working day delivery with 95% of gifts arriving on the date selected. We do offer a courier service if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“I was very disappointed and embarrassed. Ordered flowers for my best friends 50th and the picture looked much nicer than what was actually delivered. It was tiny and half dead. Would not use Bunches again.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your order. We will be in touch with you very soon to put this right for you. Kind Regards - Bunches

Posted 6 years ago

“Took 5days to arrive very disappointed .which was very annoying.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are very sorry to hear your flowers didn't arrive as expected. We will be in contact with you very soon to find out what went wrong. Kind Regards - bunches

Posted 6 years ago

“Don’t arrive on time nightmare customer service”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on the day you would have liked. Our free delivery service is based on a 1-2 working day delivery with 95% of gifts arriving on the date selected. We do offer a courier service if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“Flowers were a big disappointment”

Helpful Report

Posted 6 years ago

Thank you for your review. we are sorry to hear you have been disappointed with your gift. If you would like to pop over an email to us at flowers@bunches.co.uk, we will be more than happy to look into this for you. Kind Regards - Bunches

Posted 6 years ago

“Flowers arrived 4 days late and wilted !! Very dissappointed with service, comminication & delivery These were sent for a birthday, but arrived 4 dayd late & withered !!”

Helpful Report

Posted 6 years ago

Thank you for your review. We are very sorry to hear your gift arrived later than expected. We will be in contact with you very soon to put this right for you. Kind Regards - Bunches

Posted 6 years ago

“Really disappointed when the flowers turned up in a cardboard box looking flat and lifeless. What I received was not representative of picture shown on website and I feel like I received very little value for what I received, first and likely last purchase”

Helpful Report

Posted 6 years ago

Thank you for your review. We are very sorry to hear you have been disappointed with your recent order. We will be in contact with you very soon to put this right for you. Kind Regards - Bunches

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews