“Flowers never arrived”

Posted 7 years ago

Thank you for your review, we are very sorry to hear of any disappointment that this issue has caused. I can see from our records that a member of our customer support team has attempted to contact you in an attempt to resolve this matter. Thank you.

Posted 7 years ago

“I ordered a bouqet for a friend whose dad had sadly passed away its been a week since i ordered them they still have'nt arrived,to say im disappointed is an understatement.”

Helpful Report

Posted 7 years ago

Thank you for your review Keena, we are very sorry to hear of your disappointment that this issue has caused. I can see from our records that you have been in contact with a member of our customer support team this morning and that this matter has been both looked into further and is now rectified . Thank you.

Posted 7 years ago

“Not like the photo Very disappointed I have a photo so you can see what was delivered.”

Helpful Report

Posted 7 years ago

Thank you for your review Nick, we are very sorry to hear of any disappointment that this issue has caused. I can see from our records that a member of our customer support team has attempted to contact you in an attempt to resolve this matter. Thank you.

Posted 7 years ago

“My order never arrived.”

Helpful Report

Posted 7 years ago

Thank you for your review, we are very sorry to hear of any disappointment that this issue has caused. I can see from our records that you have been in contact with our customer support team and this matter has been resolved. Thank you.

Posted 7 years ago

“very few flowers for price paid”

Helpful Report

Posted 7 years ago

Thank you for your review, we are very sorry to hear of any disappointment that this issue has caused. I can see from our records that a member of our customer support team has attempted to contact you in an attempt to resolve this matter. Thank you.

Posted 7 years ago

“The wrong message was put in the card attached to the flowers, but when I highlighted this I was told it was my fault for typing the wrong message, which I know was not the case. All i got offered were silly posy points which is just more business for the company rather than trying to please the customer. I won’t be using this company ever again!”

Helpful Report

Posted 7 years ago

Thank you for your review, we are very sorry to hear of any disappointment that this issue has caused. I can see from our records that a member of our customer support team has attempted to contact you in an attempt to resolve this matter. Thank you.

Posted 7 years ago

“My delivery has not arrived”

Helpful Report

Posted 7 years ago

Thank you for your review, we are very sorry to hear of any disappointment that this issue has caused. I can see from our records that a member of our customer support team has attempted to contact you in an attempt to resolve this matter. Thank you.

Posted 7 years ago

“Sent as a cheer up gift, already the rose and chrysanthemums are dead. Very disappointing when the person lets me know when sending a different country to say they are poor.”

Helpful Report

Posted 7 years ago

Thank you for your review Kim, we are very sorry to hear of any disappointment that this issue has caused. I can see from our records that a member of our customer support team has attempted to contact you in an attempt to resolve this matter. Thank you.

Posted 7 years ago

“Don't use this company if you want the recipient to actually receive the gift! Mine was left inside a cupboard by my door (on a day I was in all day) no note through the door. I found the package a week later, obviously not in the same condition it left the company! Their reply was that they will ask the delivery firm to review their practices!!! Obviously customer service is something this company does not care about”

Helpful Report

Posted 7 years ago

Thank you for your review. I am very sorry to hear you have been unhappy with your recent order. If you would like to contact our customer support team on 0800626249 we will be more than happy to discuss this with you. Alternatively, you can contact us via email at flowers@bunches.co.uk

Posted 7 years ago

“"Not a nice bunch of flowers. Wouldnt shop again".”

Helpful Report

Posted 7 years ago

Thank you for your review, we are very sorry to hear of any disappointment that this issue has caused. I can see from our records that a member of our customer support team has attempted to contact you in an attempt to resolve this matter. Thank you.

Posted 7 years ago

“The flowers look nothing like the ones I ordered. Colours are different, tiny flowers. Not worth the price at all.”

Helpful Report

Posted 7 years ago

Thank you for your review, we are very sorry to hear of any disappointment that this issue has caused. I can see from our records that a member of our customer support team has attempted to contact you in an attempt to resolve this matter. Thank you.

Posted 7 years ago

“The flowers were definetly not value for money hardly any in the bunch never use this company again”

Helpful Report

Posted 7 years ago

Thank you for your review Moira, we are very sorry to hear of any disappointment that this issue has caused. I can see from our records that a member of our customer support team has attempted to contact you in an attempt to resolve this matter. Thank you.

Posted 7 years ago

“I still have not received my birthday gift which was due to be delivered 6th October I emailed and have had no reply”

Helpful Report

Posted 7 years ago

Thank you for your review Karen , we are very sorry to hear of any disappointment that this issue has caused. I can see from our records that a member of our customer support team has attempted to contact you in an attempt to resolve this matter. Thank you.

Posted 7 years ago

“The order was given with a lead time of a week.The delivery arrived two days late. The order missed the event. The flowers were already drooping when they arrived. It was small bunch of flowers not worth the money.”

Helpful Report

Posted 7 years ago

Thank you for your review Ronnie, we are very sorry to hear of any disappointment that this issue has caused. I can see from our records that a member of our customer support team has been in contact with you in an attempt to resolve this matter. Thank you.

Posted 7 years ago

“"Poor quality of display with one major stem broken. "”

Helpful Report

Posted 7 years ago

Thank you for your review Gerry, we very sorry to hear of any disappointment that this issue has caused. I can see from our records that a member of our customer support team has been in contact with you in an attempt to resolve this matter. Thank you.

Posted 7 years ago

“Requested DPD collection point on morning of planned delivery elsewhere. Confirmation email and location of pickup as well as date. No parcel at pick up on date specified. Delivery to original address - flowers sat all weekend and probably no good now. Happy anniversary. No answer yet from anyone at bunches. Won't be using again.”

Helpful Report

Posted 7 years ago

Thank you for your review Rob, we very sorry to hear of any disappointment that this issue has caused. I can see from our records that a member of our customer support team has been in contact with you in an attempt to resolve this matter. Thank you.

Posted 7 years ago

“I chose a surprise delivery for a birthday I was missing as I was out of the country and the delivery came a day earlier. I chose the day I wanted and I expected delivery on that day.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am very sorry to hear you have been unhappy with your recent order. If you would like to contact our customer support team on 0800626249 we will be more than happy to discuss this with you. Alternatively, you can contact us via email at flowers@bunches.co.uk

Posted 7 years ago

Thank you for your review. I am very sorry to hear you have been unhappy with your recent order. If you would like to contact our customer support team on 0800626249 we will be more than happy to discuss this with you. Alternatively, you can contact us via email at flowers@bunches.co.uk

Posted 7 years ago

“I think it's very expensive for what you get, I paid £30 for what looked like a £5 bunch of flowers,more packaging than flowers.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sincerely sorry to hear of your disappointment with your recent order. If you would like to contact our customer support team on 0800626249 we will be more than happy to discuss this with you. Alternatively, you can contact us via email at flowers@bunches.co.uk

Posted 7 years ago

“the flowers where delivered on Tuesday and where dead by the saturday”

Helpful Report

Posted 7 years ago

Thank you for your review Ian, we very sorry to hear of any disappointment that this issue has caused. I can see from our records that a member of our customer support team has been in contact with you in an attempt to resolve this matter. Thank you.

Posted 7 years ago

“Flowers arived 2 days late after paying extra for guaranteed next day delivery!!”

Helpful Report

Posted 7 years ago

Thank you for your review Bryn, we very sorry to hear of any disappointment that this issue has caused. I can see from our records that you have been in contact with a member of our customer support team and this matter has been resolved. Thank you.

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews