“Disappointed that the flowers did not arrive in time for the occasion they were ordered for. I would think they should be sent by a more reliable service than Royal Mail. They arrived two days late. I will stick with Interflora in future.”

Helpful Report

Posted 6 years ago

thank you for your review. i am sorry to hear your gift didn't arrive on your day of choice. Our free delivery option is based on a 1-2 working day delivery with 95% of gift arriving on the requested date. To ensure a specific delivery date we do recommend you upgrade to a courier delivery. Our apologies for any disappointment caused. Kind Regards -Bunches

Posted 6 years ago

“I have been using bunches for many years now. Sadly this purchase was far from their best. 2 stems were broken, 1 piece of gyphsophillia. My cousin sent a picture of my aunt whose 87th birthday it was and to be honest for £18.99, I was so disappointed I sent a 2nd bouquet from a different company. I have since been told that when the flowers came out it did look better, but still nothing like the picture on line.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear the flowers arrived with broken stems. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 6 years ago

“I’ve purchased a few bouquets of flowers now from Bunches and have always been satisfied until now I purchased a bouquet on the 25th September for my mother in laws 49th wedding Anniversary they were delivered on time as I paid for morning delivery. But I was disappointed with the size of the bouquet when I saw it 3 days after it was delivered for the money I paid over £30 expected it to be bigger than it was I paid for extra gypsopillia there was hardly any . I don’t normally complain but I will be looking at other bouquets next time instead of bunches to compare in future.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear you have been disappointed with your gift. We have popped an email over to you in the hope we can put this right for you. Kind Regards - Bunches

Posted 6 years ago

“Arrived on the delivery day I requested - looked nothing like the picture - flowers were already completely open and very sparse!! Not worth the money”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear you have been disappointed with your recent order. we will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 6 years ago

“I like the flowers from bunches and have used the company a lot. However I was disappointed with the recent delivery issue. I requested leave with a neighbour if my mother wasn't in but instead the postman took to the post office which was very inconvenient for my elderly mother who couldn't get there till the following day and as a result the flowers had deteriorated. Unfortunately this makes me consider whether I would use again.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry you have been unhappy with the delivery of your gift. A delivery request can be added, however we do explain that this is at the discretion of the delivery driver and cannot be guaranteed. I have popped an email over to you regarding the condition of the flowers. Kind Regards -Bunches

Posted 6 years ago

“Not delivered until almost a week later. First time I have been let down by Bunches. Flowers were still OK but as they were for an anniversary it was disappointing that the delivery was so late.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear your gift arrived so late, this is very disappointing. I have popped an email over to you in the hope we can resolve this with you. Kind Regards- Bunches

Posted 6 years ago

“Flower left with a neighbour and no card to advise of this. Not worth the £20 spent as very scant amount of blooms. Unsatisfactory.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear the gift was left with a neighbour and no calling card was left to let them know. I have popped an email over to you regarding this issues. Kind Regards - Bunches

Posted 6 years ago

“The post office could not get an answer at the delivery address so instead of leaving with a neighbour they took them back to the depot, the receipting did not get them until three days later!! Not happy with this as the flowers were not very good by then!!”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear the recipient wasn't available to accept their gift. We will be in touch with you shortly regarding this. Kind Regards - Bunches

Posted 6 years ago

“Flowers did not arrive on time. Box was not sealrd so anyone could have stolen the wine.”

Helpful Report

Posted 6 years ago

Thank you for your review. Our free delivery option is based on a 1-2 working day delivery with 97% of gift arriving on the requested date. To ensure a specific delivery date we do recommend you upgrade to a courier delivery. Our apologies for any disappointment caused. Kind Regards -Bunches

Posted 6 years ago

“I was disappointed as the flowers & gift were sent for my mums birthday but she received them a day late”

Helpful Report

Posted 6 years ago

Thank you for your review. Our free delivery option is based on a 1-2 working day delivery with 97% of gift arriving on the requested date. To ensure a specific delivery date we do recommend you upgrade to a courier delivery. Our apologies for any disappointment caused. Kind Regards -Bunches

Posted 6 years ago

“The flowers arrived a day late and looking rather sad. I told the company on the expected date they said I should have paid a delivery fee if I wanted them on a specified day instead of using the ‘free’ delivery option .”

Helpful Report

Posted 6 years ago

“The flowers arrived on time, but when my friend sent me a photo of them, I was very disappointed as they seemed very sparse for the price. I could have purchased a much larger bunch of flowers for half the price.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear you were disappointed with your recent gift. Our flowers are sent in bud and do need a few days to bloom to resemble our online image. Kind Regards - Bunches

Posted 6 years ago

“easy to order online, then the flowers where left in the garage with no note, so they were almost dead when she found them. so a bit dissapointed really.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear the gift was left in the garage without a calling card. I can see that you have been in touch with our customer support team and a replacement bouquet was arranged. Kind Regards - Bunches

Posted 6 years ago

“Very disappointed with the flowers I sent my friend, barely made 5 days......”

Helpful Report

Posted 6 years ago

Thank you for your review I am sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you.Kind Regards - Bunches

Posted 6 years ago

“Very disappointed flowers did not arrive on required date 96% seemed good ,obviously not.”

Helpful Report

Posted 6 years ago

Thank you for your review. Our free delivery option is based on a 1-2 working day delivery with 97% of gift arriving on the requested date. To ensure a specific delivery date we do recommend you upgrade to a courier delivery. Our apologies for any disappointment caused. Kind Regards -Bunches

Posted 6 years ago

“I was disappointed because I ordered flowers for,my friend on Friday 7th September to,be delivered on Saturday 14th September but they were not delivered until the Monday imfindmthis unacceptable.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry you were disappointed with the delivery of your gift. Our free delivery option is based on a 1-2 working day delivery with 97% of gift arriving on the requested date. To ensure a specific delivery date we do recommend you upgrade to a courier delivery. Our apologies for any disappointment caused. Kind Regards -Bunches

Posted 6 years ago

“I don’t believe my order to Bunches of the friesias that we’re delivered represented good value for money.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry you have been disappointed with your recent gift. If you would like to pop an email over to us at flowers@bunches.co.uk with more information about your disappointment, we will happily look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“The display nothing like advertised”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear you have been disappointed with your recent purchase. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. We recommend the recipient follow the care instructions provided to get the best from the flowers. Kind Regards - Bunches

Posted 6 years ago

“Flowers arrived on time and were ok. I didn't think they looked the value of a £30 bouquet. They were more like a £10 supermarket bunch. I was at my daughters when they arrived and while she was pleased to receive them agreed that they were nothing special. I wouldn't order from bunches again having seen them.”

Helpful Report

Posted 6 years ago

Thank you for your review. i am sorry to hear you have been disappointed with your recent order. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. We recommend the recipient follow the care instructions provided and allow time to bloom to resemble our online image. Please accept our apologies for any disappointment caused - Kind Regards - Bunches

Posted 6 years ago

“First time ever disappointed with bunches. Roses started to drop before they opened. They were watered on day 1 after being received. Anniversary gift from my husband.”

Helpful Report

Posted 6 years ago

Thank you for your review I am sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you.Kind Regards - Bunches

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews