Bunches.co.uk Reviews

4.7 Rating 201,991 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 201,991 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You can not diver on time you do say but if you order a week before you should make shore it gets there on the date you ask for not the nexts day with modern time your a big company a let down in way but the flower are lovely”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry you have been disappointed with the delivery of your gift. Someone will be in touch shortly to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Until the last time I used Bunches I was satisfied with the service and quality of the flowers. The last gift of flowers I sent was very disappointing. Very different than described both in words and picture.”

Helpful Report

Posted 6 years ago

“The packaging fell short of what I expected. The stems were not wrapped and appeared to sit in the box surrounded by some kind of gel or sap from the plants. This gel was not contained and so leaked out making the bottom of the box soggy and weak. This is not my previous experience of using Bunches but unless I can be assured this is not how they should have been packed then I will not use the service again.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear you have been disappointed with your recent delivery and that the gift arrived in this condition. A member our customer support team will be in contact shortly to discuss this further. Kind Regards - Bunches

Posted 6 years ago

“Flowers arrived for my mother in law in a very large box with a rather small bunch inside. Not quite as the picture lead me to believe they would be. Yes I understand you have to make substitutions but seriously there were only 3/4 past it roses with a load of cheaper looking flowers. Excellent and fast delivery but just disappointed.”

Helpful Report

Posted 6 years ago

Thank you for your review. I'm so sorry to hear you have been disappointed with your recent gift. If you would like to contact us via phone on 0800626249, or alternatively via email to flowers@bunches.co.uk, we will be more than happy to resolve this with you. Kind Regards Bunches

Posted 6 years ago

“Unfortunately the flowers sent to my friend were not in the best condition. The roses were in bloom not bud and some of the freesia heads had fallen off. Not much of a welcome home from hospital. Shame, Bunches. I have always been able to rely on you in the past.”

Helpful Report

Posted 6 years ago

“For the 1 st time I was disappointed with the flowers received 6 stems with some gypsofillium and 3 butterflies on sticks. Sadly I think this time I could’ve bought better from the local petrol station”

Helpful Report

Posted 6 years ago

“I ordered a flowers for my mother in law birthday.It doesn't look like like you see it in the photo I ordered standard but it comes like in letterbox flowers so I'm not happy I'm not ordering again.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. Our flowers are dispatched whilst still in bud, so the bouquet will appear a little smaller than the image displayed. The flowers would need to be arranged and given a little time to bloom to resemble our online image. Kind Regards - Bunches

Posted 6 years ago

“Not happy delivered by Royal Mail then did not leave with neighbour. 85 old lady having to ring up card to redeliver. Told on the Friday they would deliver MONDAY !! So she spent £10 on a taxi to pick them up. Not what I wanted or ordered.”

Helpful Report

Posted 6 years ago

Thank you for your review. we are sorry the recipient was not available to accept their gift. the delivery policy is they are returned to a local sorting office, after leaving a calling card if the recipient is not home to accept the gift. A delivery request can be made, however gifts are only left at the discretion of the delivery driver, this information is provided in our delivery terms. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“Came in time, but the flowers were tiny looked nothing like the photo very disappointed I spent that much money on a small bouquet”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you were disappointed with your recent gift. We will be in touch with you very soon regarding this, Kind Regards - Bunches

Posted 6 years ago

“We love Bunches but your delivery people Royal Mail are rubbish so sadly not going to be using you any more as they cannot be bothered to ring a door bell before posting a sorry we missed you card. Such a pity as flowers lovely and are really good value.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with the delivery of your gift. The delivery policy is that the driver should knock at the door before leaving a calling card for a missed delivery. If you would like to discuss this further with us, please pop an email over to flowers@bunches.co.uk. Kind Regards - Bunches

Posted 6 years ago

“The flowers I ordered where to be delivered on the 6th of November ....they actually arrived on Saturday 10th November. In the past they have been on time but this time completely missed the birthday !”

Helpful Report

Posted 6 years ago

Thank you for your review. we are sorry to hear your gift arrived later than expected. We will be in touch with you very soon to put this right and find out what happened here. Kind Regards - Bunches

Posted 6 years ago

“Flowers arrived on time but it was a gift for my mum and she said the box arrived damaged and that a few of the flower heads were detached from the stems.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are very sorry to hear this. We will be in contact with you very soon to make this right for you and our mum. Kind Regards- Bunches

Posted 6 years ago

“I was told by the recipient that the flowers were lovely.This was after she found out through phone calls who had sent them. I ordered the larger “Thinking of you” card but it failed to be delivered with the flowers. I emailed bunches but did not get a response,I decided not to make a telephone call as I thought as the email was ignored I would be flogging a dead horse.”

Helpful Report

Posted 6 years ago

Thank you for your email. we are sorry you didn't receive a response from the email sent to us. We usually respond to any queries within 24 hours. we will be in touch with you very soon to find out what went wrong here. Kind Regards - Bunches

Posted 6 years ago

“Not impressed this time, was hoping for delivery on the Friday, Saturday at the latest. As I phoned as this is what I was told. They were dispatched on Thursday and not delivered until Monday lunch time.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry you have been disappointed with the delivery of your gift. Someone will be in touch shortly to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Not happy birthday flowers turned up at 6pm and payed for the courier 😂”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry you have been disappointed with the delivery of your gift. I can confirm the courier option that was selected was our all day courier service, which deliver between 8am-6pm. Kind Regards - Bunches

Posted 6 years ago

“Ordered flowers for a friend as a surprise. Have heard nothing from them which is quite extraordinary. Contacted Bunches to check if they had been delivered, but they were no help at all, as they could not say - as they do not require signature. Just left high and dry! Would suggest you do not have anything to do with them”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry you have not heard from your friend. Our free delivery service is not a traceable service, therefore we would require you to contact the recipient to see if the gift has arrived. If for any reason this has not reached the recipient, please do get back in touch with us. Kind Regards - Bunches

Posted 6 years ago

“My Mother was disappointed with her Birthday autumn bouquet. I chose 25 stems but there were only x4 alstroemeria and the carnations were not very good... :-(”

Helpful Report

Posted 6 years ago

Thank you for your review. we are sorry to hear this, if you would like to pop an email over to us with more information we will be glad to look into this for you. Kind Regards - Bunches

Posted 6 years ago

“I sent the flowers to a friend in the north of England who was an old friend of my mothers. As Mum had always recommended Bunches, I used them. When my friend rang to thank me she said two or three of the carnations had their heads broken off and were not in moisture and the rest were very dry. I believe the remainders picked up but it is sad when they are not all in tact.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear your gift arrived with some broken stems. We will contact you very soon to find out what happened here and make this right for you. Kind Regards - Bunches

Posted 6 years ago

“Ordered Saturday not delivered on Wednesday (charge for guaranteed delivery I thought was excessive so didn't use).”

Helpful Report

Posted 6 years ago

I am sorry to hear you gift didn't arrive on the day you would have liked. Our free delivery service is based on a 1-2 working day delivery with 95% of gifts arriving on the date selected. We do offer a courier service if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“I was so disappointed when I saw the flowers I sent to my friend. I wont be using bunches again.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been unhappy with the gift that was sent to your friend. If you would like to pop an email over to us at flowers@bunches.co.uk with more information we would be happy to look into this and find out what went wrong- Kind Regards - Bunches

Posted 6 years ago

Bunches.co.uk is rated 4.7 based on 201,991 reviews