Bunches.co.uk Reviews

4.7 Rating 202,058 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,058 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers never arrived despite being paid for! Poor service.”

Helpful Report

Posted 8 years ago

Thank you for your review Anna, I am very sorry to hear this and for any disappointment that this none delivery has caused. Please could you give us a call on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you.

Posted 8 years ago

“I ordered some flowers for my mum for her birthday as I was away I thought it would be nice for her to receive some nice flowers and a card. Well they got delivered on time so nothing wrong there, but when I went round to see my mum the flowers were really pitiful and didn't look like the bunch I had ordered in the picture, and the card was just as bad, it wasn't a proper card, I should have just bought her some from the shops but thought it would be a nice gesture. I know I didn't go for the really expensive ones but I still expected better than what I was sent! I wouldn't buy from here again.”

Helpful Report

Posted 8 years ago

Thank you for your review, I am very sorry to hear that you have been disappointed with the flowers that have been received. Please could you give us a call on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you.

Posted 8 years ago

“Total disappointment, had to spend another £15 to replace them at my local florist. Could have bought a better bunch from Tescos for £3. Would never order from this company again.”

Helpful Report

Posted 8 years ago

Thank you for your review Louise, I am very sorry to hear that you have been disappointed with the flowers that have been received. Please could you give us a call on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you.

Posted 8 years ago

“Flowers were wilted and old when they arrived. Very disappointed. So disappointed feel my money should be refunded and a proper bunch resent to my daughter as it was part of her 30th birthday celebrations.”

Helpful Report

Posted 8 years ago

Thank you for your review Maxine, I am very sorry to hear that you have been disappointed with the flowers that have been received. Please could you give us a call on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you.

Posted 8 years ago

“Flowers arrived, but the birthday card didn't, and the flowers don't look like they'll only last a few days.”

Helpful Report

Posted 8 years ago

Thank you for your review Ian, I am very sorry to hear that your gift card was missing and that you have been disappointed with the flowers which have been received. Please could you give us a call on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you.

Posted 8 years ago

“i bought standard flower but was very, very small :(”

Helpful Report

Posted 8 years ago

Thank you for your review , I am very sorry to hear that you have been disappointed with the flowers that have been received. Please could you give us a call on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you.

Posted 8 years ago

“well chose delivery and it came a day early so it was missed as we didn't know it was coming then .so very displeased and when the flowers arrived they were dead and I will not be recommending you or ordering from you again total waste of money shouid of gone to interflora”

Helpful Report

Posted 8 years ago

Thank you for your review Sheryll , I am very sorry to hear that you have been disappointed with both the delivery and with the flowers that have been received. Please could you give us a call on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you.

Posted 8 years ago

“The flowers didn't arrive on time, they were half dead and you could buy better in Lidl and aldi”

Helpful Report

Posted 8 years ago

Thank you for your review Lorraine , I am very sorry to hear that you have been disappointed with the flowers that have been received. Please could you give us a call on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you.

Posted 8 years ago

“Sent flowers for a bereavement and chose option to deliver to neighbours 'if not in / person was not up to answering the door'. Instead delivery card was apparently left. Flowers never received. Customer Services simply said "it's not our fault" as the recipient didn't answer and up to the discretion of Royal Mail if they leave with neighbours. Would not use Bunches again as it's not a fail safe delivery option at all. Disappointed with dead-end attitude of Customer Services”

Helpful Report

Posted 8 years ago

Thank you for your review. I am very sorry to hear of your disappointment regarding the delivery of your flower gift. Although we do welcome our customers to leave delivery instructions if they choose to we cant however 100% guarantee that these will be followed as it is down to the driver to do so. We are assured that if there happens to be no one home at the time that an attempted delivery occurs the Royal Mail will leave the red and white calling card for the recipient to inform them what what action is required next. If you would like to discuss this matter further with our team please do contact with us on either 0800 626 249 or at flowers@bunches.co.uk. Thank you

Posted 8 years ago

“Nothing like the picture very disappointed wrote a complaint and heard nothing! Would give no stars but wouldn't allow it”

Helpful Report

Posted 8 years ago

Thank you for your review Alexandra , I am very sorry to hear that you have been disappointed with the flower gift that has been received. I have spoken to our Customer Support Team and unfortunately it does appear that we have never received your email. Please could you give us a call on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you.

Posted 8 years ago

“Picture of flowers I ordered on website did not reflect what was received. My wife was not impressed and left me slightly embarrassed and very annoyed. The flowers received certainly were not worth the money. https://twitter.com/cswrighty/status/878525280935174145”

Helpful Report

Posted 8 years ago

Thank you for your review Chris , I am very sorry to hear that you have been disappointed with the flower gift that has been received. Please could you give us a call on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you.

Posted 8 years ago

“Unfortunately the plant didn't look like it did in the picture. A friend of mine has the same plant she bought in Spain and it looks line the picture- lush & red. The plant I got looked dull & brown.”

Helpful Report

Posted 8 years ago

Thank you for your review Geetha , I am very sorry to hear that you have been disappointed with the plant that has been received. Please could you give us a call on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you.

Posted 8 years ago

“Absolutely awful. Nothing like what is advertised, about 1/5 of the size that is advertised, absolute rip off and waste of money. Couldn't use these for the occasion as they were embarrassingly small and very cheap looking. They went straight in the bin (along with the bag of cheap chocolate and bite of cake). Absolutely appalling.”

Helpful Report

Posted 8 years ago

Thank you for your review , I am very sorry to hear that you have been disappointed with the flowers that have been received. Please could you give us a call on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you.

Posted 8 years ago

“Flowers received were nothing like what I ordered and very little for the money paid. Very poor and I'm very disappointed and I will never use bunches again and will put the word around about the rubbish flowers that would cost no more than a fiver from a supermarket.”

Helpful Report

Posted 8 years ago

Thank you for your review Terry , I am very sorry to hear that you have been disappointed with the flowers that have been received. Please could you give us a call on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you.

Posted 8 years ago

“Delivery did not happen on day requested. Fine if then instructions given for delivery are followed. They were not. My very old Mum mother jad to pay for taxis to collect from sorting office. Very poor It wont happen again clearly”

Helpful Report

Posted 8 years ago

Thank you for your review Jose, I am very sorry to hear this and that you have been disappointed with the delivery and the flower gift that has been received. Please could you give us a call on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you.

Posted 8 years ago

“My flowers was meant to be delivered Saturday the 17th June and they didn't get them untill 21st of June with no free chocolate I was disappointed .i use you all the time I am a valued customer to you never had this problem before”

Helpful Report

Posted 8 years ago

Thank you for your review Angela, I am very sorry to hear this and that you have been disappointed with the delivery and the flower gift that has been received. Please could you give us a call on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you.

Posted 8 years ago

“The balloon was deflated and half the size than expected! The card which had a 'personal message' was just a scribbled smiley face.”

Helpful Report

Posted 8 years ago

Thank you for your review Harry, I am very sorry to hear that you have been disappointed with the Balloon that you have received. Please could you give us a call on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you.

Posted 8 years ago

“Person who recieved flowers was very dissapointed saying flowers looked half dead when they arrived and only lasted 2 days after delivery. Would not use again.”

Helpful Report

Posted 8 years ago

Thank you for your review Andrew , I am very sorry to hear that you have been disappointed with the flowers that you have received. Please could you give us a call on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you.

Posted 8 years ago

“False advertisement! Ordered orchids to be sent to my other half for his birthday and it was supposed to come in a box crate and with a box of chocolates, but it didn't! Complained about it and was offered to have them sent (because asking for what you paid for should be a favour), and they were STILL not sent! What a way to welcome a potentially loyal customer. Terrible.”

Helpful Report

Posted 8 years ago

Thank you for your review Hakowitz, We are very sorry to hear of this and for any disappointment that this issue has caused. I have spoken to our Customer Support Team and have been informed me as mentioned that you have been in contact with them who have been looking into this further and that this matter has now been rectified. Thank you

Posted 8 years ago

“Flowers arrived on time but hamper arrived 5 days later. This missed the intended birthday despite being a guaranteed delivery on the requested day. Have e-mailed complaining but have received no response as yet.”

Helpful Report

Posted 8 years ago

Thank you for your review Lyndon, I am very sorry to hear that you have been disappointed with the delivery of the hamper gift . I have spoken with our Customer Support Team who have informed me that this matter will be looked into further and that an response to your email has been sent . We do sincerely apologise once again Thank you.

Posted 8 years ago

Bunches.co.uk is rated 4.7 based on 202,058 reviews