Bunches.co.uk Reviews

4.7 Rating 201,268 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 201,268 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

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Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering and payment was easy and user friendly. However, I have no idea whether the flowers were delivered. A confirmation of delivery email would be a great addition to the customer experience.”

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Posted 4 years ago

“My roses was pretty much dead by the time I got them was a shame because the Lilly’s was beautiful.”

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Posted 4 years ago

“Not as good as I expected looked a bit lost in the vase”

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Posted 4 years ago

“Flowers arrived on time and well packed. Initially pleased with the display but within a couple of days some elements started wilting and drooping. Had expected them to last a bit longer.”

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Posted 4 years ago

“I have ordered from Bunches on several previous occasions and I have always been really pleased. Unfortunately on this occasion I wasn't as pleased. The gladioli didn't open as well as expected and they only lasted for a week at the most. This won't stop me from using Bunches again in the future but I was disappointed on this occasion.”

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Posted 4 years ago

“It was a lovely bunch but on the small size. I paid £30 for the flowers and they were popped on a table next to a supermarket bunch which cost £9, sadly the £9 bunch was quite a bit bigger!”

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Posted 4 years ago

“The flowers were put in a appropriate place as the delivery wasn’t received by the family. But I was disappointed with depth of the bouquet which was expecting to be bigger.”

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Posted 4 years ago

“Good service however would be better if there was tracking of the delivery”

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Posted 4 years ago

“Having used the service twice I have given a 3 star rating as the first time used was very good, but the 2nd time unfortunately had flowers that were dying on arrival. Whether this was down to the weather (it was hot) or just being unlucky I don't know.”

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Posted 4 years ago

“Flowers Great but didn't put the greeting card with it, so they didn't know who it was from”

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Posted 4 years ago

“I was disappointed that I did not receive an e-mail or mobile txt to inform me the flowers were delivered .therefore had to ask the recipient not really acceptable. I was told the flowers were beautiful. Thank you.”

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Posted 4 years ago

“Superb delivery on my chosen day, however the flowers unfortunatley were already in full bloom, so didn't last long, there wasn't much of the coloured gypsaphilia, and the pewter vase leaks.”

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Posted 4 years ago

“i have treated myself after being in self isolating since 16th march to 3 months subscription on flowers. The flowers were nice and a couple of unusual ones, however i dont think they are worth £20 as even after following the advice on looking after them they only lasted a week. The rose was already looking sad when i received it and lasted just a couple of days.”

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Posted 4 years ago

“Used bunches for years and never had a problem but delivery was three days late which was very disappointing as it was a big anniversary surprise. Maybe because of Covid-19. Will use them again though.”

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Posted 4 years ago

“Very disappointed after ordering many times, ordered the chocolate cake with flowers for a friend the cake was a square brownie type cake it was dry and the chocolate had the grey tinge to it, I was very embarrassed when my friend messaged.”

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Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with the cake that arrived with your gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Ok the flowers were lovely but bunches need to look at their delivery method. Flowers did not arrive until 7 days after ordered. Missed delivery meant their destination was left a calling card. Maybe it's just due to the pandemic but next day delivery is possible with almost everyone else.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. The date the gift is ordered bears no relevance as to when it is dispatched. We do explain in our delivery terms we dispatch gifts 1 day prior to your selected delivery date. Our free delivery service is not a guaranteed delivery service and the gift can take up to 3 working days to arrive. Please accept our sincere apologies for any disappointment this matter may have caused. Kind regards - Bunches

Posted 4 years ago

“The flowers were beautiful and well packaged but sadly only lasted for 4 days”

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Posted 4 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 4 years ago

“Ordered flowers for my neice she wanted sent to her gran for her 90th flowers she received the day after her birthday what we didnt mind but we paid for a 90th birthday card and put what we wanted wrote inside,card was left blank”

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Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Order was complete and delivered on time but the card was left blank which made for some embarrassing conversations from the recipient to find out who sent them.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent delivery. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Pretty bunch of flowers that disappointingly did not last long enough for the price paid.”

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Posted 4 years ago

Bunches.co.uk is rated 4.7 based on 201,268 reviews