“The flowers were okay....not the greatest, you will get more at the supermarket for the same price.....but yeah....i bought them as a gift and they are very pretty but it just look a little sparse, and theres nothing more cringeworthy than a sparse bouquet....”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“Website was easy to use but flowers were not as expected. Very small bunch for £30”

Helpful Report

Posted 5 years ago

“having used Bunches for many years in the past, starting when we had a post office and village store in the 1990's, and been satisfied with the bouquets and service all that time I felt it would be nice to send my wife a 70th birthday bouquet. The arrival date was met but the bouquet disappointed, in respect that there was only 1 very small stem of gypsophila and the freesia's were dying. The carnations were perfect colour and in good condition and are still looking good now. The piece of birthday cake was much appreciated and was excellent. Our first connection with bunches was at the Aston Villa football ground when the company was launched at a sub postmasters exhibition. I recall a free buttonhole being distributed at the time as a promotion for your new business.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Website is easy to use and good variety to choose from. Sadly they have not arrived on time despite ordering early.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“Told bouquet was attractive but it arrived 3 days later than date given. Not much good if ordered for a special occasion.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“Nice flowers but the box was too big for the letterbox. The letterbox is normal size.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry you have been unhappy with the packaging of the flowers selected. The flowers selected are not from our letterbox range and would therefore not fit the letterbox. We have a special range of products that are designed to fit through letterboxes. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

“While the flowers where beautiful, the whole surprise gift element was ruined when the flowers (in a box) where left at the entrance of the apartment building of the recipient rather than being delivered to the actual door. The recipient could have easily just not opened the apartment door to comply with the COVID-19 requirements. But the fact that she had to go outside and get it, ruined the surprise a little. So, nothing wrong with the flowers, the issue was with execution.”

Helpful Report

Posted 5 years ago

“Hi I have always had wonderful flowers from bunches, usually gone for the most stems. This time I thought I would get the sunflowers, very disappointing, only one large and the others smaller. the accompanying flowers in the bunch was minimal. in fact some of the sunflowers did not open up. I will carry on using bunches just avoid the sunflowers bunches.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Sent a bouquet as a birthday gift to a friend. Ordered about a week before the requested delivery date but it did not arrive until three days later so missed the birthday altogether. The recipient informed me that a number of the stems were wilted and petals torn. Very disappointed I'm afraid and will not order from Bunches again.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Lovely and bright but sadly 2 roses wilted almost immediately”

Helpful Report

Posted 5 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 5 years ago

“Good fast delivery , and very easy site to use. Unfortunately not good value, very dissatisfied”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Although arrived three days late the flowers managed to survive. Unfortunately the card had been left out so my friend didn’t know who had sent them.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear the card was missing from your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“This was not up TO there normal standard seemed fewer stems and some were damaged and broken on delivery.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 5 years ago

“The order was delivered on the correct day however I was disappointed in the bunch of flowers”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“The bouquet was very beautiful and was delivered on time. Unfortunately the bouquet was in the box the wrong way round, so the card was wet. Already after about four days the flowers had wilted.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Order was placed 2 weeks ahead to insure it would arrive in a timely manner. IT DID NOT! Delivery was attempted next day, when recient was not in A notice was left, but since the recpient was working the flowers languished in the post office 3 days. I don't know what they looked like. When I complaned to Bunches I was given the usual delivery blah-blah. I will not order from them again. There are more reliable services, which I have used.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. The date the gift was ordered bears no relevance on when the gift is dispatched. As explained within our delivery terms the gift is dispatched 1 working day prior to your chosen date. We do recommend that if a specific date is required that you upgrade to our guaranteed delivery service.Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“Not that pleased with the flowers yes they were in bud when received but for the price paid not good value, they didn't last very long either.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 5 years ago

“My recipient was very pleased with the gift and sent me a photo. I noticed, however, that the Carnations had arrived not in bud, as described on the website, but almost fully in flower. I expect therefore that they will not look nice for as long as they should do.”

Helpful Report

Posted 5 years ago

“The bouquet didn’t have much foliage in them as seen in the photo making them look quite cheap and sparse. I understand the flowers themselves may be limited to a certain number however, to replicate the same fullness and luxury of the bunch it needed extra greenery. I don’t feel the price I paid resembled what I received.”

Helpful Report

Posted 5 years ago

“I didn't receive an email confirming receipt of my most recent order, and had to chase this up. I was disappointed that there was no telephone number given as a means of contacting you about this.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews