Bunches.co.uk Reviews

4.7 Rating 202,035 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,035 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

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Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very disappointed about the delivery. The flowers were GUARANTEED to arrive on the day of my choice (Sunday 31st of December was displayed on your website) and I paid an extra fee for a delivery before 13pm. They were delivered 3 days later! I specified the phone number of my friend and no message was left to her. No apologies were given for your unreliability! I will not choose your company any more! Order No. 8101670”

Helpful Report

Posted 7 years ago

I’m so sorry to hear about your disappointment regarding your delivery Gilbert. We will be in touch with you shortly but in the meantime, please feel free to contact us at flowers@bunches.co.uk or on 0800 626249. Thank you

Posted 7 years ago

“Wasn’t happy, a delivery slot box was available for the 30th December I picked it.. for a delivery for a best friend who is being looked after by her family and MacMillan nurses as she is terminally ill.. her Birthday was the 31st Dec so I felt happy she would receive the flowers,cake,card and butterflies in time....I emailed the family to say expect the delivery ??? Nothing?? I emailed Bunches twice... and I thought received a rather Cold response? I was very concerned she wouldnt pass away before she received her flowers, as it would have been devastating should they arrive afterwards, so yes I was very upset and concerned.The delivery arrived on the 2nd January, I asked for an honest opinion in the flowers and I was told they didn’t look fresh and probably wouldn’t last long ?? I have used Bunches three times and I have to say this time I have been let down...”

Helpful Report

Posted 7 years ago

I’m so sorry to hear about your disappointment regarding your delivery Violet. We will be in touch with you shortly but in the meantime, please feel free to contact us at flowers@bunches.co.uk or on 0800 626249. Thank you

Posted 7 years ago

“The flowers l ordered was not good quality at all .half of them were dead and not good quality. Waste of money.”

Helpful Report

Posted 7 years ago

I’m so sorry to hear about your disappointment regarding your flower gift Sally . We will be in touch with you shortly but in the meantime, please feel free to contact us at flowers@bunches.co.uk or on 0800 626249. Thank you

Posted 7 years ago

“I ordered 'Snowflake' and cream and white bouquet and what turned up had pink in it and looked woeful. Very very disappointed”

Helpful Report

Posted 7 years ago

“My flowers arrived looking beautiful by day 3 they looked half dead and all the new flowers never came out. Not very happy”

Helpful Report

Posted 7 years ago

I'm really sorry to hear about your disappointment. We will be in touch with you shortly to make this right for you. Thank you.

Posted 7 years ago

“The roses arrived crumpled with brown and dropping off petals, my recipient was very disappointed, won’t be using again”

Helpful Report

Posted 7 years ago

I'm very sorry to hear of your disappointment regarding your flower gift. I have taken a look into this and can see that you have been in contact with our Customer Support Team who have looked into this further and that this has now been rectified. Thank you

Posted 7 years ago

“Would never use again . Customer service the worst iv ever had and was left feeling very inconvenient that my order had gone missing”

Helpful Report

Posted 7 years ago

I'm very sorry to hear of your disappointment regarding your missing gift and I do sincerely apologise that is issue has made you feel that way. As mentioned I can see that you have been in contact with our Customer Support Team and that this matter has been looked into further and has now been rectified. Thank you

Posted 7 years ago

“My friend sent me a picture of the flowers. Not good quality. Carnations didn’t open up. I’m upset as I’ve used bunches in the past and I’ve always been happy.”

Helpful Report

Posted 7 years ago

I’m so sorry to hear about your disappointment regarding your flower gift Jillian . We will be in touch with you shortly but in the meantime, please feel free to contact us at flowers@bunches.co.uk or on 0800 626249. Thank you

Posted 7 years ago

“very disappointed ,they tried to deliver flowers ,excuse was there was nobody in road toleave them with.so as it stands Christmas and new year gone ,and y mother did not get her flowers.she spoke to her regular postman he said he would get them for her,still nothing,they be dead now what a disappointment.wont buy again from you regards mrs tubbs”

Helpful Report

Posted 7 years ago

I’m so sorry to hear about your disappointment regarding your delivery . We will be in touch with you shortly but in the meantime, please feel free to contact us at flowers@bunches.co.uk or on 0800 626249. Thank you

Posted 7 years ago

“Arrived a day early, before recipient out of hospital..Three of the tulips were snapped upon arrival & the remaining ones have stayed closed”

Helpful Report

Posted 7 years ago

I’m so sorry to hear about your disappointment regarding your delivery Sally . We will be in touch with you shortly but in the meantime, please feel free to contact us at flowers@bunches.co.uk or on 0800 626249. Thank you

Posted 7 years ago

“Flowers were delivered to my address rather than my mother's so she didn't receive her suprise birthday gift. When I opened the parcel I was very disappointed with the quality. The bunch looked like £3.50 supermarket flowers.”

Helpful Report

Posted 7 years ago

I’m so sorry to hear about your disappointment Paul. We will be in touch with you shortly but in the meantime, please feel free to contact us at flowers@bunches.co.uk or on 0800 626249. Thank you

Posted 7 years ago

“The flowers I sent to my Mother did not arrive until almost a week after they should have and when they were delivered she found them dumped outside her door and most all of the bouquet were dead.”

Helpful Report

Posted 7 years ago

I’m so sorry to hear about your disappointment Linda. We will be in touch with you shortly but in the meantime, please feel free to contact us at flowers@bunches.co.uk or on 0800 626249. Thank you

Posted 7 years ago

“My flowers never turned up, they were a Christmas present for my gran and she says she has never received them”

Helpful Report

Posted 7 years ago

I’m so sorry to hear about your disappointment Charlotte. We will be in touch with you shortly but in the meantime, please feel free to contact us at flowers@bunches.co.uk or on 0800 626249. Thank you

Posted 7 years ago

“Some flowers dead on arrival”

Helpful Report

Posted 7 years ago

I’m so sorry to hear about your disappointment Jo. We will be in touch with you shortly but in the meantime, please feel free to contact us at flowers@bunches.co.uk or on 0800 626249. Thank you

Posted 7 years ago

“reached wright address in good time there was no greeting card attached”

Helpful Report

Posted 7 years ago

I’m so sorry to hear about your disappointment Norma. We will be in touch with you shortly but in the meantime, please feel free to contact us at flowers@bunches.co.uk or on 0800 626249. Thank you

Posted 7 years ago

“Did not delivery to correct address so flowers not received”

Helpful Report

Posted 7 years ago

I’m so sorry to hear about your disappointment Russell. We will be in touch with you shortly but in the meantime, please feel free to contact us at flowers@bunches.co.uk or on 0800 626249. Thank you

Posted 7 years ago

“Very disappointed with the quality of the flowers delivered. Not fresh and a very few blooms supplied. Poor value for money. An embarrassing gift.”

Helpful Report

Posted 7 years ago

I’m so sorry to hear about your disappointment Lorraine. We will be in touch with you shortly but in the meantime, please feel free to contact us at flowers@bunches.co.uk or on 0800 626249. Thank you

Posted 7 years ago

“I ordered flowers for my mother for Christmas. They were supposed to arrive by the 23rd December but still hadn't arrived by late on Christmas Eve. I have since sent emails to the company requesting a refund. So far I have not had any refund. I have been waiting 3 days. I don't feel that this is good customer service.”

Helpful Report

Posted 7 years ago

We are very sorry to hear of your disappointment regarding the non-delivery of your flower gift Donna. I have taken a look into this and can see that you have been in contact with one of my colleagues within our Customer Support Team and that this matter has been looked into further and has now been rectified. Thank you

Posted 7 years ago

“i ask for dinner to call. not 7 30 am in the morning.the person is 81 years old. not good. she said on the box was dinner time call”

Helpful Report

Posted 7 years ago

I’m so sorry to hear about your disappointment regarding the time of your delivery Alan. We will be in touch with you shortly but in the meantime, please feel free to contact us at flowers@bunches.co.uk or on 0800 626249. Thank you

Posted 7 years ago

“Hamper was left insecurely outside my elderly mums address ,luckily my brother arrived 11pm ,so Hamper must have been lying there for some time .”

Helpful Report

Posted 7 years ago

I’m so sorry to hear about your disappointment regarding the delivery Steven. We will be in touch with you shortly but in the meantime, please feel free to contact us at flowers@bunches.co.uk or on 0800 626249. Thank you

Posted 7 years ago

Bunches.co.uk is rated 4.7 based on 202,035 reviews