Bunches.co.uk Reviews

4.7 Rating 202,037 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,037 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers to my 2 sisters in the UK were RUBBISH ! 4 carnations and and a bit of greenery.”

Helpful Report

Posted 7 years ago

I’m so sorry to hear about your disappointment regarding this Julie. We will be in touch with you shortly but in the meantime, please feel free to contact us at flowers@bunches.co.uk or on 0800 626249. Thank you

Posted 7 years ago

“I have used you many times. This time I had to change delivery address in UK. I've always been sending from same address in Australia. I may have used the wrong password (like other people, there are just too many to remember), but it seemed to become chaotic. I abondned it for the evening, but it seemed to go through the following day”

Helpful Report

Posted 7 years ago

I’m so sorry to hear about the difficulties you experienced whilst trying to purchase your gift online . We will be in touch with you shortly but in the meantime, please feel free to contact us at flowers@bunches.co.uk or on 0800 626249. Thank you

Posted 7 years ago

“very poor. whilst using DPD to deliver your flowers along with other bulk parcels - you flowers will never be prioritised. POOR customer service. used this company for over 6 years - never again!”

Helpful Report

Posted 7 years ago

I’m so sorry to hear about your disappointment regarding this Mark. We will be in touch with you shortly but in the meantime, please feel free to contact us at flowers@bunches.co.uk or on 0800 626249. Thank you

Posted 7 years ago

“I ordered a bouquet to me delivered on 18th Dec. It did not arrive. When I complained, I was told an upgrade would be delivered by courier. Also did not arrive!”

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Posted 7 years ago

I’m so sorry to hear about your disappointment regarding this Mandy. We will be in touch with you shortly but in the meantime, please feel free to contact us at flowers@bunches.co.uk or on 0800 626249. Thank you

Posted 7 years ago

“Placed order to be delivered on 18th December. Called the recipient on Christmas Eve to wish them happy Christmas. I asked did they like what I had sent them. It never arrived. So they received nothing from me for Christmas. Tried calling Christmas Eve but you were already closed. I have used other companies in the past with no problem. I will never use Bunches again.”

Helpful Report

Posted 7 years ago

I'm so sorry to hear about your experience Mrs Osborne. I can see that we have now dealt with this for you but if we can help you further, please do contact us at flowers@bunches.co.uk or on 0800 626249. Thank you

Posted 7 years ago

“Small bunch even tho purchased large Not white as expected”

Helpful Report

Posted 7 years ago

I’m so sorry to hear of your disappointment. We will be in touch with you shortly but in the meantime, please feel free to contact us after Christmas at flowers@bunches.co.uk or on 0800 626249 as we would be very happy to look into this for you. Thank you

Posted 7 years ago

“I ordered what seemed to be a gorgeous bunch of white tulips for a funeral and I paid £21.99 for them and there was about seven tulips in the bunch. I was so embarrassed when they arrived as it looked like I'd got them from a near by petrol station, the bunch was so sparse. I wil not be using bunches.com again.”

Helpful Report

Posted 7 years ago

I'm so sorry to hear about your disappointment Georgina. Please do contact us when you can after Christmas at flowers@bunches.co.uk or on 0800 626249 and we will look into this for you. Thank you

Posted 7 years ago

“The person my plant was delivered to did not accept the delivery, however Bunches neither notified me of this, nor confirmed the delivery so I didn’t find out until much later.”

Helpful Report

Posted 7 years ago

I’m so sorry to hear about your disappointment regarding the refusal of your plant gift. We will be in touch with you shortly but in the meantime, please feel free to contact us at flowers@bunches.co.uk or on 0800 626249. Thank you

Posted 7 years ago

“Flowers not delivered, but charged for. On querying, I was informed that apparently we had not filled in the correct address, house number or email address. Baffled by this as my money was taken Very poor customer service”

Helpful Report

Posted 7 years ago

I’m so sorry to hear of your disappointment. We will be in touch with you shortly but in the meantime, please feel free to contact us again at flowers@bunches.co.uk or on 0800 626249. Thank you

Posted 7 years ago

“Very bad roses , all the plants ware dusty , and didnt look at all nice, i was first time customer, and i will not buy again, didnt put some atention in my annyversary bouquet. Don't buy from this shop. Thank you”

Helpful Report

Posted 7 years ago

I'm really sorry to hear about this Daniel. I will be in touch with you shortly to discuss this further. Thank you

Posted 7 years ago

“Absolutely dreadful. Sent my mother in law a Christmas plant. She ,Ives in a retirement village somthere is someone about always. The flowers weren't delivered as my mother in law was out and the delivery person didn't have enough initiative to leave them. They went to the post office instead. My sister in law had to take her mum the next day and by that time the plant was wilted and pretty gone. We made a complaint and have heard nothing else. Expensive and disappointing. Won't bother again. £20 I may as well have burnt.”

Helpful Report

Posted 7 years ago

I’m so sorry to hear about this Tracey. We will be in touch with you shortly but in the meantime, please feel free to contact us at flowers@bunches.co.uk or on 0800 626249. Thank you

Posted 7 years ago

“Extremely disappointed with the bunch of flowers that have just arrived! I had ordered what I expected to be a bunch of lovely fresh Christmas flowers for my elderly neighbour. What came was a sparse looking, wilted and browning bunch of flowers that looked like I’d picked them up from a petrol station a few days ago! What a waste of time and money. I would have been better getting a bunch of flowers from our local supermarket- which is exactly what Im going to have to do now!!”

Helpful Report

Posted 7 years ago

I’m so sorry to hear about this Lesley. We will be in touch with you shortly but in the meantime, please feel free to contact us at flowers@bunches.co.uk or on 0800 626249. Thank you

Posted 7 years ago

“Very disappointed...flowers NOT as those illustrated in the picture...very dark red,not vibrant as depicted. No knock at the door...box just thrown in the porch!”

Helpful Report

Posted 7 years ago

I’m so sorry to hear of your disappointment Rachel. We will be in touch with you shortly but in the meantime, please feel free to contact us at flowers@bunches.co.uk or on 0800 626249. Thank you

Posted 7 years ago

“Order flowers to be delivered on Sunday paid for the previalge only for the courier DPD to say they couldn't find the address. Called bunches first rep gave me a number to call DPD only to find t were closed on Sunday. Called them back they also couldn't get hold of them. Floweres were delivered on Monday the the box was all battered and damp, flowers were in a terrible state called bunches who refunded the courier cost and arranged to send new bunch out on Tuesday by a different courier. Awaiting the delivery. BUnches will take up complaint with DPD. KAren”

Helpful Report

Posted 7 years ago

I'm so sorry to hear about your experience Karen. I can see that we have now dealt with this for you but if we can help you further, please do contact us at flowers@bunches.co.uk or on 0800 626249. Thank you

Posted 7 years ago

“Delivered 3days late Some nearly dead Will not order again”

Helpful Report

Posted 7 years ago

I’m very sorry to hear about your disappointing delivery experience Mrs Steele. If you could contact us at flowers@bunches.co.uk or on 0800 626249, we will look into this for you. Thank you

Posted 7 years ago

“Flowers arrived day after my wife's birthday not when I was told they would be deliveried. Very disappointed will not be using Bunches again. Also Unimpressed with the flowers .”

Helpful Report

Posted 7 years ago

I’m so sorry to hear of your disappointment Mr Cook. We will be in touch with you shortly but in the meantime, please feel free to contact us at flowers@bunches.co.uk or on 0800 626249. Thank you

Posted 7 years ago

“I have regularly used Bunches for flowers, on this last occasion the flowers were for my partner so I actually saw them. I was disgusted with the size of the bouquet, it looked nothing like the illustration, over a half of the blooms were missing, this was not a 'cheap' purchase. My concern is what were the bunches I sent previously like. I await your response”

Helpful Report

Posted 7 years ago

I'm so sorry to hear about this Mr Nicholls. We will be in touch with you shortly but in the meantime, please feel free to contact us at flowers@bunches.co.uk or on 0800 626249.

Posted 7 years ago

“Christmas plants in wicker basket delivered in cardboard box that wasn't suitable, plants all lying on bottom of the box wicker basket on topof them.”

Helpful Report

Posted 7 years ago

I'm so sorry to hear about this Steven. We will be in touch with you shortly but in the meantime, please feel free to contact us at flowers@bunches.co.uk or on 0800 626249.

Posted 7 years ago

“Absolutely disgusted ,what was supposed to a beautiful Cyclamen,in a copper pot .It had been placed in a cardboard box that was far to big for the size of plant pot.No packing to protect the plants. Box was dumped on the doorstep with the top of box already opened ,the soil was in the bottom of the box ,one plant was upside down in the pot and the other was on floor of box with its flowers and stems all broken off. I feel for my Step Mother who paid good money for what was supposed to be a lovely Christmas gift to me .WIll recommend to her that she never uses your company again.”

Helpful Report

Posted 7 years ago

I’m so sorry about this Sandra. We will be in touch with you shortly but in the meantime, please feel free to contact us at flowers@bunches.co.uk or on 0800 626249.

Posted 7 years ago

“1. Flowers sent by Royal Mail never arrived. 2. Replacement flowers sent by courier were not delivered. Verbal apology from Bunches, but no compensation was offered.”

Helpful Report

Posted 7 years ago

I'm so sorry to hear about your experience Chris. I see that we have now dealt with this for you but if we can help you further, please do contact us at flowers@bunches.co.uk or on 0800 626249.

Posted 7 years ago

Bunches.co.uk is rated 4.7 based on 202,037 reviews