Bunches.co.uk Reviews

4.7 Rating 202,776 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,776 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not the best that has been sent by you.”

Helpful Report

Posted 4 years ago

“Some of the flowers were squashed and dehydrated so had to be thrown away😕”

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Posted 4 years ago

“Good and bad experience really, as someone receiving flowers from daughter, they didn't arrive after over a week, and when they did they didn't have the card inside she had ordered, and the box was broken and damaged, so the flowers looked very sad and dishevelled. But the new bunch I got after she contacted customer services, were delivered promptly and were beautiful, so when it goes right the service is very good.”

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Posted 4 years ago

“I ordered some flowers for my daughter in law on the 11-11-20 to be delivered on her birthday on the 16-11-20. I was very disappointed it didn't arrive until the day after her birthday. I won't be getting flowers from bunches again.”

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Posted 4 years ago

“I was disappointed that the flowers I sent, were fully opened up and not in bud as described.”

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Posted 4 years ago

“Disappointed that my order arrived 2 days after the date I ordered it for. Although there is no guarantee, if you want a Saturday delivery it is best to have it the day before due to Royal Mail only delivering upto 1pm.”

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Posted 4 years ago

“The flowers were lovely although i was very disappointed that the codes did not work for the discount. I contacted the customer service team and was given three different codes, all which never worked. The team were loathe to put the code through for me, which was frustrating. After spending around 35minutes trying to apply the code i gave up which was rather disappointing.”

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Posted 4 years ago

“Tried to buy a bouquet for delivery on November 23rd. Despite advertising free delivery I would have to pay for the delivery.When I queryed this I was informed that it was due to Christmas! Strange because November 24th was offering free postage.”

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Posted 4 years ago

“Gorgeous flowers but unfortunately arrived a day late”

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Posted 4 years ago

“Normally very good but this time the delivery was late for my mothers birthday”

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Posted 4 years ago

“I ordered some flowers for my sister who had recently moved house. When the flowers arrived they were beautiful however they arrived two days late and I never received any communication to say it was out for delivery or been delivered. Found the service disappointing but the flowers themselves were beautiful when they finally arrived.”

Helpful Report

Posted 4 years ago

“I have used Bunches before but this time even though I ordered on the 18th for delivery by 21st Royal Mail didn’t deliver until the 23rd so I was a bit worried about whether they would be ok. I think a more reliable delivery service would be better.”

Helpful Report

Posted 4 years ago

“Hmm it was alright delivery was later than expected but covid is here and bunch left sone what to be desired I’ won’t use again”

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Posted 4 years ago

“Disappointed with the amount of flowers for the price paid. Was a gift a felt embarrassed only bought them online as unable to travel with local lockdown.”

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Posted 4 years ago

“The website is easy to use. And there is choice. However, the after sales follow up is non existant. Aquarelle in France with whom you have a connection sends a photo of the flowers just before they are dispatched and an email to confirm that they have been delivered. These are services which would be very welcome on your site.”

Helpful Report

Posted 4 years ago

“Mixed reviews. Delivery and ordering was excellent. Regarding the flowers, the bunch was really small for £30.00. I could get a bunch a similar size in Tesco for £6-10.00. Big mark up here.”

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Posted 4 years ago

“The gift to our daughter was supposed to cheer her up when she was forced to celebrate her birthday in lockdown isolation. Unfortunately, it arrived a day late, even though we had paid for the guaranteed delivery. When I complained, I was simply informed that it was due to be delivered late, without any apology.”

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Posted 4 years ago

“Very inconsistent in the quality and care of bouquets nowadays. Been a customer for many years . I'm not as keen to use this company as loyalty is not valued.”

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Posted 4 years ago

“Very poor flowers very disappointed for the money paid they were very scarce and looked pathetic for a 40th bday gift. The extras I bought were acceptable”

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Posted 4 years ago

“These flowers were meant for a special 80th birthday but sadly they arrived a day late with the packaging open, leaving the recipient wondering if anything had been lost from the package”

Helpful Report

Posted 4 years ago

Bunches.co.uk is rated 4.7 based on 202,776 reviews