“According to my sister who was the recipient of these flowers some of the roses were very limp which I am thoroughly disappointed with. Obviously ordering on line I cannot see the finished item and when she told me they looked a little worse for wear I was disappointed. I will think twice of ordering from bunches in the future.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Flowers did not look anything like the picture only 8 carnations and I white flowers”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I understand it is a difficult time but disappointed that the flowers arrived two days late. I cannot make comment on the flowers as I have not seen them.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“A lot smaller then the pictures”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Flowers were lovely and arrived on time, not so great was the vase which I purchased as an add on that leaked all over the table. Was promised a new vase but this hasn’t arrived yet. This is a shame as the flowers had to be cut down to fit an existing vase. A pity as the two together would have made the perfect gift.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are very sorry to hear the vase received was leaking, this is very disappointing. After reviewing the order we can see that you had been in touch with us and a replacement vase was offered, however it appears that we have not heard back from you whether this is required or a refund would be preferred. If you could please reply to the email we can then proceed with your request. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 4 years ago

“Flowers were supposed to be delivered on Friday and weren’t delivered until the Monday, they did look quite wilted from the photo my daughter sent me. C Telfer”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Flowers did not look like those advertised or as good quality .”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“I thought the bunch would of been a lot bigger than what they were. A couple of the heads have dropped. This is the first time they haven’t gave me the wow factor”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I was offered delivery dates and chose 23 December. However the flowers were delivered 12 December. I have used bunches on numerous occasions so very disappointed. I hope the flowers are not dead on Xmas day for my friends.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Just disappointed that I didn’t receive notification of flowers arriving.”

Helpful Report

Posted 4 years ago

“Good quick posting but I receiver is not in some I sent was stuck in post office sorting centre for 3 days and were dead once they we received so bunches feel you need to make an arrangement with post office if not able to deliver may be just a note through door where they have left parcel even if it’s on door step”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Previously I am sure I had an email letting me know the flowers had been delivered. Friend did tell me and said the flowers were lovely.”

Helpful Report

Posted 4 years ago

“I ordered a bunch of Singapore orchids to celebrate my Mum's recovery from Covid. Although the flower stems were lovely, they were wilted on arrival and only lasted a day or two even after the stems were cut back. Very disappointing and not worth complaining as the moment had passed.”

Helpful Report

Posted 4 years ago

“The choice of flowers was nice and also the ease of choosing them and any additional items to send. The only downside for me is that they are sent by royal mail without any tracking information, so I am still unsure if the flowers have been received by the recipient.”

Helpful Report

Posted 4 years ago

“The flowers were very pretty but they came the day after the persons birthday so that was a disappointment to me. They said it was ok as Covid affects deliveries but I wish you delivered a day early not late”

Helpful Report

Posted 4 years ago

“Delivered on time. Flowers looked nice after initially a couple being droopy. A bit strange that there was no scent to the flowers.”

Helpful Report

Posted 4 years ago

“Flowers arrived two days late. Better for Bunches to be more honest and state only the premium priced delivery guarantees delivery on a certain date. I fell in the 10% that did not get 1st Class delivery.”

Helpful Report

Posted 4 years ago

“My order consisted of 20 Freesias a bottle of Prosecco and some chocolate truffles. I was pleased with the transaction as it came on time and was almost perfect. The reason it was almost perfect was that the promised 20 stems turned out to be 17 with flowers in bud and 3 without anything just green twigs. My wife did like them and I didn’t tell her they were missing a few so it didn’t detract from the day. I would just suggest an improvement in quality control as flowers are very delicate.”

Helpful Report

Posted 4 years ago

“For my second order in row which has arrived late flowers were flagging when they arrived but after a day in water made a recovery. Disappointed this happened again as they were ordered il lots of time maybe not your fault it could have Royal Mail as the flowers weren’t packed in water just disappointed this was for my wife’s birthday and were late again!!! Regards Alexander Strachan”

Helpful Report

Posted 4 years ago

“smaller than expected for £15 , could have got full bouquet from Tesco. The small flowers were also not arranged.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews