Bunches.co.uk Reviews

4.7 Rating 198,075 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 198,075 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“for 18 pound i could have gone to morrisons they were tiny”

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Posted 1 year ago

“Sadly I felt the picture and the actual bouquet were not the same as the flowers sparse, even after 4 days.”

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Posted 1 year ago

“Didn't look in good condition bit wilty”

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Posted 1 year ago

“i use to love bunches as the service was really good, however as per my latest purchase the flowers were really not up to standard and far from what the picture is showing on the website. Additionally, royal mail misrouted the delivery therefore it did not make it for a birthday. The delivery guy carelessly left it on the floor at the bus stop, so anyone could have picked it up and taken the flowers, card and chocolate. Big disappointment this time.”

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Posted 1 year ago

“Last time I use bunches, arrived late and the bouquet was not particularly good. I would have gotten better from a petrol station.”

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Posted 1 year ago

“Most of the flowers were already wilting by the time they arrived and the ones that weren't only lasted two days. Very dissatisfied considering the money I spent. I won't be purchasing again.”

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Posted 1 year ago

“The flowers were left inside a recycling bin and no note to say where they were. Secondly they were NOT was advertised in the picture. I complained straight away with photos but I was told to wait until they opened!”

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Posted 1 year ago

“Order number 11686705. Ordered large bunch of flowers as a birthday gift but came as standard bunch (12 stems vs 17). Not normally a problem and have been ordering for several years from this company. Flowers as normal were excellent quality and delivered to timescale.”

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Posted 1 year ago

“The delivery was on time And the flowers were lovely all 6 stems of them. Very small bouquet for a large price.”

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Posted 1 year ago

“Flowers arrived late, and the one bunch was very small.”

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Posted 1 year ago

“Arrived a day late which was a problem as it was Mum's 90th Birthday. If you can't deliver on time give up”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry you have been unhappy with our service. After checking the tracking of the gift, we can confirm the order was delivered a little after midday on your selected delivery date. Kind Regards Bunches

Posted 1 year ago

“Flowers arrived late, and very jaded, greenery very brown”

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Posted 1 year ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 1 year ago

“Unfortunately the delivered flowers did not meet expectations , either in size of bunch (I chose grand as wanted them to be impressive) or in appearance”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry that you were unhappy with your gift. We can see that you selected the orchid bouquet which comes with 10 stems. The Grande is our florist choice arrangement, therefore I am unsure if you are reviewing another product. If you would like to pop further information over to us, we can then review this. Kind Regards Bunches

Posted 1 year ago

“Flowers arrived more than two days late in a very sorry state. Contacted bunches who said that a replacement bouquet would be sent but this never arrived. I'd definitely avoid, never had an issue with similar companies before.”

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Posted 1 year ago

Thank you for your review. We are very sorry to hear that the replacement flowers have not arrived. We will be in contact with you very soon to put this right for you. Kind Regards Bunches

Posted 1 year ago

“Very disappointed. Even taking into consideration the flowers were in bud, for what we paid we thought it was a pretty sorry looking bunch.”

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Posted 1 year ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 1 year ago

“Not very happy, bought flowers for my mums birthday, popped over today and she told me they all died after 3 days :( she didn’t want to say as it would upset me. Not happy really as they cost a fortune :(”

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Posted 1 year ago

Thank you for your review We are so sorry to hear the flowers didn't last the 7 days of freshness we guarantee. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 1 year ago

“I found the website hard and frustrating to use. As far as I know the flowers were fine.”

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Posted 1 year ago

“Ordered for the 28th of April then on the 27th double checked my order to find delivery had been changed to the 29th. Double checked my order confirmation email and yes I had ordered for the 28th, flowers themselves where beautiful but not amused by bunch's changing my delivery date without even bothering to notify me.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are very sorry to hear that your gift arrived a little later than expected. We will be in touch with you shortly regarding this. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 1 year ago

“I was delighted with the ordering process. Delighted with the delivery. However I'm saddened to say that I was left very disappointed with the quality of the flowers. I understand that they are sent in bud, but even after they had opened they looked NOTHING like the photo of what they were meant to look like. I had ordered these especially for someone very close to me who is extremely ill. I am sad to say I won't use Bunches again.”

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Posted 1 year ago

“I have used Bunches for many years and the quality of the flowers has always been very good. However, their couriers or Royal Mail sometimes let them down. This time Royal Mail claimed that they had tried to deliver the flowers on the day requested and that no one was in. In fact everyone had been in and the doorbell did not ring. I was not emailed about this. It was only when I tracked delivery some days later that I found this out. The flowers were finally delivered 4 days later. Luckily my friends contacted Bunches who will be delivering a fresh bunch to them. Bunches have always been very good at rectifying problems but this has happened several times and must be as annoying to them as it is to the customer!”

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Posted 1 year ago

Bunches.co.uk is rated 4.7 based on 198,075 reviews