Bunches.co.uk Reviews

4.7 Rating 198,088 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 198,088 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used Bunches for many years and the quality of the flowers has always been very good. However, their couriers or Royal Mail sometimes let them down. This time Royal Mail claimed that they had tried to deliver the flowers on the day requested and that no one was in. In fact everyone had been in and the doorbell did not ring. I was not emailed about this. It was only when I tracked delivery some days later that I found this out. The flowers were finally delivered 4 days later. Luckily my friends contacted Bunches who will be delivering a fresh bunch to them. Bunches have always been very good at rectifying problems but this has happened several times and must be as annoying to them as it is to the customer!”

Helpful Report

Posted 1 year ago

“No others come close to Bunches. Always 100 percent satisfaction.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are pleased to hear you have been happy with our gifts and services. We notice that you have rated us 2 stars. If there has been any particular reason for this we would be grateful to hear about it . If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 1 year ago

“This was my first and last time ordering with you. The size and quality of both the flowers and the chocolates I ordered were terrible and the value for money was also not good. I would not recommend.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 1 year ago

“a spray of 9 carnations which bore no resemblance to its advertised picture in colour or size.My first time that I am disappointed with my order”

Helpful Report

Posted 1 year ago

“The flowers that arrived were very nice but not the ones I ordered. There were no Freesias or Gypsophila in the bouquet at all.”

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Posted 1 year ago

“On two occasions now I have ordered flowers for special occasions only for them to be delivered late. I know that the date is not always guaranteed but the first bouquet for sympathy flowers was 3 days later and the second for a special birthday a day later. All Bunches want you to do is pay £5.99 for guaranteed date but this significantly adds to the price. Shall sadly think twice before using them any more which is a shame because they have lovely choices. Delivery definitely letting them down.”

Helpful Report

Posted 1 year ago

“Beautiful looking orchid stems butthey dropped and all buds fell off in a couple of days after arrival. I think they must have got frosted during transit”

Helpful Report

Posted 1 year ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 1 year ago

“The photos on the website are very misleading and the flowers received were not a true reflection of the website. I was very disappointed for my mums flowers”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 1 year ago

“They have a nice selection of flower bunches however the delivery service was bad. I wanted flowers to be delivered on the 25th of March and they were delivered only on 27th because the package went to another city. If you want flowers to be delivered on time I suggest not to leave it till the last moment.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower delivery. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 1 year ago

“Quick delivery but overall disappointed with the quality of flowers. Ordered a spray carnation delivery and some of the flowers were browning and dry at the tops, few buds did not open and the flowers did not look as expected from the advertised picture.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 1 year ago

“Wouldn’t bother again. Placed an order for a specific day. Didn’t arrive. Contacted customer services who advised there had been a stock issue. No one had informed me of this and I was extremely cross that I hadn’t been contacted for choose another option.”

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Posted 1 year ago

“The bouquet was much smaller than it appeared online. I thought it would appear that way at first, like other companies, however I didn’t anticipate for the bouquet to stay sparse. I would definitely go somewhere else next time!”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 1 year ago

“Bunches is a great site but sadly there trustee suppliers are terrible ! Twice now I’m a row I’ve had issues with product specification and quality and sadly at first you get the generic reply until you ask them to investigate them they realise they have let their customers down …”

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Posted 1 year ago

“Didn’t deliver flowers in time. Ordered with more than enough time but delivered the day after my mums birthday :-(”

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Posted 1 year ago

“Asked for towers to be delivered on Saturday and they came on Sunday so not impressed,”

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Posted 1 year ago

“Paid extra for a Mother’s Day delivery but they didn’t actually arrive until the following day, rather defeating the object. Afraid I won’t be using Bunches again.”

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Posted 1 year ago

“Small bunch compared to one my brother bought at the supermarket, probably for less money - did not look as good in comparison. Also, they are looking decidedly worse for wear already. Normally happy but pretty disappointed this time.”

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Posted 1 year ago

“I'll go to tescos from now on !”

Helpful Report

Posted 1 year ago

“The recipients of the flowers were not that impressed, and thought I spent much less on them than I did. The bouquet was more sparse than the pictures online”

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Posted 1 year ago

“Flowers were not fresh. Delivered on Saturday and had to be flung out on the monday.”

Helpful Report

Posted 1 year ago

Bunches.co.uk is rated 4.7 based on 198,088 reviews