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Bunches.co.uk Reviews

4.7 Rating 201,374 Reviews
92 %
of reviewers recommend Bunches.co.uk
4.7
Based on 201,374 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Very disappointed was not as shown on picture
Helpful Report
Posted 1 year ago
Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches
Posted 1 year ago
Previous Bunches deliveries have been good, however, this is the first time I've used letterbox flowers and I won't order them again. When my daughter opened the box and lifted out the flowers, she said half the buds fell off the stems.
Helpful Report
Posted 1 year ago
Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches
Posted 1 year ago
The flowers looked nothing look the pictures very disappointed especially as these were a gift for a friend
Helpful Report
Posted 1 year ago
Thank you for your review. We are sorry to hear you were disappointed with the blooms that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches
Posted 1 year ago
We received the flowers and the box was damaged, also laid down when stated do not lay down. The flowers were ordered for my wife's birthday and unfortunately only lasted 3 days which was a great disappointment.
Helpful Report
Posted 1 year ago
Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches
Posted 1 year ago
I have tried quite a few times but not able to place my order so I am very frustrated I don't think I will bother with you again
Helpful Report
Posted 1 year ago
I was disappointed in the quantity of the flowers to be honest. There wasn't as many flowers as that that was shown on the image. They were for a gift so haven't seen them in person but the photo I was sent, wasn't as thick or as full as I expected.
Helpful Report
Posted 1 year ago
Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches
Posted 1 year ago
I don’t feel that the flower pot and plant was worth the amount I paid. I wouldn’t buy again. It was for my mother in law’s birthday
Helpful Report
Posted 1 year ago
Thank you for your review. We are sorry that you are not happy with your gift. We do provide a full description of the plant and the pot it would arrive in. We do try to send our plants in bud as much as possible, therefore, the plant should see a few more blooms. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches
Posted 1 year ago
Bouquet was nothing like the picture online , ordered for the vibrant colours but the flowers received were dull colours. Told to wait til the orchids opened but still unimpressed
Helpful Report
Posted 1 year ago
Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches
Posted 1 year ago
This was for my wife's wedding anniversary - the three roses died on the second day and I do not believe the overall bouquet was good value for money - I will not be using Bunches again.
Helpful Report
Posted 1 year ago
In the picture it looks like a nice big bunch but was a disappointment due to the lack of flowers
Helpful Report
Posted 1 year ago
Bunches do provide nice bouquets but, unfortunately, they rely on their "trusted couriers" (one of which is Royal Mail) to deliver the order. I fell foul of this arrangement when I ordered a bouquet as an anniversary gift to my wife. Instead of the flowers arriving at some time during the day of the anniversary, they did not reach their destination until late the day after. On other occasions when I have used Bunches, the flowers have arrived on the expected day, albeit not always in the morning. For future time-sensitive gifts, I shall switch to a vendor that offers a courier service.
Helpful Report
Posted 1 year ago
Thank you for your review. We are sorry to hear that your gift did not arrive on your chosen date. We can see that you opted for our Royal mail tracked delivery; this service comes with a 95% chance of the gift arriving on the date selected, however, this is not a guarantee and sadly it may arrive the following day. We can see on this occasion the gift was delivered a little after 3pm on the 2nd day. We do offer a guaranteed delivery service for customer who require a specific date. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches
Posted 1 year ago
Although flowers arrived on the right day and the actual quality of the flowers was good I was disappointed at the amount of stems considering I paid quite a bit extra for a “Mega” sized bunch. I don’t think that 18 stems quite fit the mega size perception.
Helpful Report
Posted 1 year ago
Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches
Posted 1 year ago
Very disappointed. Took nearly a week to be delivered. I visited the person that I sent them to on the 31.8.23, to see a sad looking bunch, that she had no idea who they were from, as the card had not been included. These were a thank you to someone who had helped someone dear to me, and the gift meant a lot.
Helpful Report
Posted 1 year ago
Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches
Posted 1 year ago
Not very happy. Delivery was late on day after my anniversary. For the price there were not many flowers at all. On the positive flowers we're fresh and good quality. Just not many of them.
Helpful Report
Posted 1 year ago
Arrived a day late,box left at gate although recipients in all day, box opened and damaged. Not to much to be happy about there….
Helpful Report
Posted 1 year ago
I am writing this as a sender not a recipient. I have always been more than satisfied and pleased to receive flowers from my friend through you. I ordered a birthday card for another friend. It turned up the day before I ordered it to be. Also, there should have been a packet of seeds with it and there wasn't. Not altogether happy about this service, although as I said earlier flowers ordered by my friend have been wonderful.
Helpful Report
Posted 1 year ago
Flowers arrived a day later than message said and weren't of the usual quality. Very disappinted
Helpful Report
Posted 1 year ago
I have used Bunches several times in the past and have always been very pleased with the quality of the flowers and the simplicity of the ordering system. However, I recently ordered some flowers for my wife's anniversary and was very disappointed with the quantity of flowers received, considering the price I paid. I could have got many more blooms of similar quality from a supermarket at a fraction of the price. Not sure I will be using Bunches again I'm afraid.
Helpful Report
Posted 1 year ago
Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches
Posted 1 year ago
Flowers were nice but delivery was late ! I had ordered them 8 days before hand which gave them plenty of time to get them delivered on the actual date of my grandmothers birthday so for that reason I won’t be using again
Helpful Report
Posted 1 year ago
Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our Tracked 24 service is based on a 1-2 working day delivery with a 95% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches
Posted 1 year ago
I sent some flowers to a friend and her family due to a family bereavment,i've not heard from my friend to say she has received them,which I find quite strange,so I don't know wether she has received them or not . I will be very angry if she hasnt. Mrs C Berrie PS , dont know if my friend has recieved them or or not
Helpful Report
Posted 1 year ago
Thank you for your review. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches
Posted 1 year ago
Bunches.co.uk is rated 4.7 based on 201,374 reviews