“Very disappointed that the flowers arrived 2 days late. They were booked 5 days before for a 92nd birthday. When they did arrive they were very nice but defeated the object being late. Won't use this company again.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are very sorry to hear your gift arrived later than expected. If you would like to pop an email over to us, we would be happy to look into this further. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 1 year ago

“Ordered a bunch of flowered for my friends birthday and only got sent what seemed to be half the bunch shown in the picture online”

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Posted 1 year ago

“Received couple broken . But it still nice looking bouquet and I would said it’s more average size - XL ordered but it’s just a bit bigger then Tesco bouquets so don’t expect huge as it shows as size XL but I didn’t expected nothing bigger for price just I’m definitely not ordering again because lasted just a week . A bit weird because ordered from another services and always lasting about month even when buying flowers from Tesco it’s lasting about two weeks so unfortunately It’s not worth at all . Delivery in time . Giving two stars just for delivery in time and nice looking bouquet but not quality . Unfortunately quality low because of lasting”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 1 year ago

“I was dissapointed I could not pick my flowers up from Royal mail it did say they would try on Monday to deliver them but they didn't try they sent them back to you ,they were supposed to deliver them on the Friday but it was Saturday afternoon and by the time I got the email about them all was closed .”

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Posted 1 year ago

“Bit disappointed with the flowers..obviously not as many or as full as the picture when I ordered.”

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Posted 1 year ago

“Very disappointed with my recent order. Did not arrive on my friends birthday as I wanted, and my friend told me when the flowers arrived they were not in a very good condition. Both myself and my friend always order flowers for each others birthdays and Christmas, but we think maybe we need to look at another supplier as this is the second order from us that has not been of the usual high standard we have come to expect.”

Helpful Report

Posted 1 year ago

“After using your company quite a few times and being very pleased with my orders, I was upset and disappointed with the condition of the flowers. Two of the carnation heads were off and two bent halfway down the stem. These flowers were bought in memory of a very special lady and i feel more care should have been taken when packing”

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Posted 1 year ago

“were nice but didn’t last very long”

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Posted 1 year ago

“I was very disappointed with the flowers sent, which did not mirror the picture on the Bunches website”

Helpful Report

Posted 1 year ago

“Flowers were not the best”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 1 year ago

“I ordered flowers to be delivered on the Monday but it was Wednesday before they arrived. Contacted customer services to ask where my order was and was told it was the Royal Mails fault. Was also told a fresh order would be sent as a good will gesture. Still waiting ...”

Helpful Report

Posted 1 year ago

Thank you for your email. We are sorry you having been waiting for a replacement arrangement. Having looked at the communications, we can see that a replacement was offered, however, we have been waiting to hear back from you to see if this is suitable. If you would like to reply to our email, we can then arrange this for you. Kind Regards Bunches

Posted 1 year ago

“For the price, the bunch hadn't bloomed much and look like supermarket flowers.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 1 year ago

“Was quite disappointed with the flowers which I sent, there were not many as I thought there would have been.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 1 year ago

“I have ordered from bunches for many years but the last bunch I ordered for my friend was embarrassing to say the least the flowers were very sad and never perked up, I will have to think about whether to use you again.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 1 year ago

“Plant was dry when delivered , some of the flowers were dying. I use this company a lot buying plants for family because I live out of the country and I have never had any issues until this last purchase unfortunately.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent plant gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 1 year ago

“Usually love bunches, sadly the photo we bought was not as advertised and for £23 I was v v disappointed”

Helpful Report

Posted 1 year ago

“The flowers did not look like the pictures on the website.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 1 year ago

“Purchased the pretty in peach letterbox flowers for my mum for her birthday 2 of the flower heads were snapped of and one of the butterfly wings was broken”

Helpful Report

Posted 1 year ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 1 year ago

“The flowers were ordered for my parents 71st Wedding Anniversary and I found a nice photograph of some colourful flowers (my parents both have eyesight problems and need something bright). When I arrived at their house 3 or 4 days later I noticed they were withered and there was a lot of greenery and not so many flowers as was on the website photograph. I felt upset for them as they didn't get the 'large bouquet' that I thought they were getting and I felt that the amount of money I paid for them was too much.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 1 year ago

“Disappointing. Only one stem of gypsophilia and some flowers going brown already on delivery.”

Helpful Report

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews