Bunches.co.uk Reviews

4.7 Rating 201,196 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 201,196 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

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Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers were sent as a gift. All of the roses were fully open and looking droopy.. Not what I usually expect.”

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Posted 4 years ago

“Lovely overall but the gypsophila was too short and for the price the freesias should have been more fragrant”

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Posted 4 years ago

“Some of the flowers wilted before the others”

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Posted 4 years ago

“Easy ordering but flowers arrived 2 days late. Disappointed .”

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Posted 4 years ago

“I ordered the roses and freesias bouquet for a friend when she was recovering after surgery. The bouquet she was sent had only a few roses and freesias, with the rest being a mix of different flowers including iris, chrysanthemum and giant daisies. This looked a bit of a mush mash and wasn’t how the bouquet was shown or described and it looked disappointing compared to the photo on the website. Customer services were quick to respond to my query and offered a refund against a small part of the value, but this didn’t resolve the issue. I have been happy with previous orders from Bunches where I’ve ordered or been sent house plants, but would hesitate to order cut flowers from them again.”

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Posted 4 years ago

“Ordered 2 lots of flowers, one was for mum and the other a friend. Ordering process was simple, and I had a voucher code for 20% off. The flowers were nice,but don’t expect to receive what is pictured. Ours looked much smaller, and even though we had the correct amount of stems,it just didn’t look the same. We didn’t complain because we felt that we had the moneys worth,(with the voucher) but if we hadn’t had a voucher,then we would have complained. The carnations were lovely,and did smell heavenly..but is that enough for me to order from bunches again? Not sure. I also wonder, if I hadn’t used a voucher, would my flowers look as advertised? I am such a skeptic.”

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Posted 4 years ago

“Easy to place order and great choice but disappointed with lag in delivery.”

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Posted 4 years ago

“Have been a customer for many years and generally happy with the quality and service but on last 2 occasions deliveries have been very late,despite ordering weeks in advance and allowing extra time due to pandemic problems.eg flowers ordered for 29th Jan on Jan 7th but did not even leave Nottingham to go to Guernsey until that date,so no way would they arrive for a birthday on 30th. Disappointing as the customer service team are always helpful. On a similar issue following a bereavement,as no email is automatically sent to say flowers have been received and I refused to bother the recipient at this sensitive time,the second person I spoke to was very helpful and another delivery was sent by courier.”

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Posted 4 years ago

“It wasn’t like the picture at all. To be honest, I had higher expectations and was slightly disappointed so not certain if I’d order from them again.”

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Posted 4 years ago

“Disappointed with the picture I was sent by the recipient as the volume of flowers didn't appear to match the catalogue one.”

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Posted 4 years ago

“Flowers delivered to the incorrect address and my friend got them 24 hours after they have been delivered next door. Not good!”

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Posted 4 years ago

“Wasn’t very happy with quantity of flowers everything else was perfect just felt could of put into quantity”

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Posted 4 years ago

“Quick delivery, very pretty but alot smaller than expected.”

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Posted 4 years ago

“Excellent price, which included delivery cost. Impressive and fast delivery time. However flowers did not look full in vase even those correct amount of stems arrived, bouquet looked like cheap petrol station flowers.”

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Posted 4 years ago

“Flowers looked lovely on receipt of them but within 3 to 4 days were past their best and some had to be binned”

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Posted 4 years ago

“The flowers are good quality and value for money. The post office “free” delivery option is very poor on most occasions.”

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Posted 4 years ago

“Generally OK but the last two orders, both for delivery to different addresses 28th Jan, one arrived a day late (ordered two weeks in advance) and the other delivery the flowers started wilting within 7 days. Not as good as it used to be.”

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Posted 4 years ago

“The flowers I sent were described as would arrive as buds. They were but very green. They arrived on 26th January and even now in a warm centrally heated house they are not very good.”

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Posted 4 years ago

“Generally I am very happy with the quality and service provided by Bunches but I was disappointed by my last purchase and will be exploring different options. The bunch was attractive but some petals were already going brown and they barely lasted the guaranteed 5 days.”

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Posted 4 years ago

“Nice bouquet, very similar to picture. Unfortunately hasn't lasted very well though. Roses wilted after 4 days.”

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Posted 4 years ago

Bunches.co.uk is rated 4.7 based on 201,196 reviews