Bunches.co.uk Reviews

4.7 Rating 202,347 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,347 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent my friend some flowers from you, which I saw at her house. I was dissapointed with them as there were not enough flowers in the box of flowers I ordered, plus I ordered the box of flowers thinking she would not have to arrange or put them in a vase….. she had to remove from the box and place in a vase and the overall bunch of flowers looked rather sad, to the point that I was embarrassed. The chocolates were a nice touch.”

Helpful Report

Posted 10 years ago

Dear Mrs Portch, thank you for taking the time to leave us your feedback. After looking into your order, I can see the Lilac Dream Gift bag was ordered, these are designed to stay in the Gift Bags and there is no need for any arranging in a vase. If you would like us to look into this further for you please send us an email to flowers@bunches.co.uk and we will be happy to help.

Posted 10 years ago

“Had some flowers delivered this morning from my husband for my birthday, all I can say was I was so disappointed with them, very sparse, it actually upset me, as I didn't think my hubby had put much thought into it, then when I rang him to say that they had arrived and that there isn't very many flowers, I asked him how much he had paid, all I can say is I was shocked, not worth the money, you'd get more from a bouquet in a supermarket, very very disappointed, ????, won't be using this site again,”

Helpful Report

Posted 10 years ago

Thank you Teresa for leaving us your feedback, we are extremely disappointed to hear you were unhappy with the size of the bouquet. So we can look into this for you, please send an email to flowers@bunches.co.uk and we would be happy to help.

Posted 10 years ago

“I was disappointed as I had envisaged my daughter receiving flowers in a container so that they could be seen and 'make an entrance' - instead she got a box. I also thought that I had actually paid an lot of money for a relatively few flowers. I don't like saying this because I so appreciate your business ethics and hope you will do really well. I hope my comments are useful to you.”

Helpful Report

Posted 10 years ago

Dear Sue, thank you for your kind and honest comments regarding our business ethics and charity work. As we are a flowers by post company, we send all of our flower gifts via Royal Mail and are sent in specially designed boxes for each gift in mind to protect the flowers during transit. If you did want to contact our customer support team about the amount of flowers received, please send us an email to flowers@bunches.co.uk and we will happily look into this for you.

Posted 10 years ago

“Sorry I probably won't be using you again. I ordered a 'large' bouquet for my Goddaughter who had given birth, along with a mini balloon and the free chocs. Sorry, but if that was a 'large' bunch of flowers, I wouldn't like to see a 'standard' one. I was really disappointed, although must say she was thrilled to bits, just to receive some flowers, and the flowers were nice, just not what I was expecting for the money and the 'large' label”

Helpful Report

Posted 10 years ago

“The bunch of flowers on the website looked amazing and noticing that there was "standard", "large" and "extra large", I wondered which one was pictured. I was more that delighted to see that it said that the standard size was pictured, so that is what I ordered to be sent to my friend. She was pleased with the flowers and chocolates and sent me a picture - well, what a disappointment!! The bunch of flowers sent to her was nothing like the picture with just a few stems and mostly in bud. It looked cheap and nasty - a cheap bunch from Tescos would have looked better and cost a third of the price! Very disappointing - I will not order again.”

Helpful Report

Posted 10 years ago

“I have used bunches a few times to send flowers and have never had any issues. I ordered some this week for my sister and my mum. My sister's were fine, but my mum's had many blooms brown and wilted. However to their credit bunches promptly sent another set when she phoned them. Second lot came, same issue :-(. Now awaiting the third set. Not great really. Think bunches need to check their distribution centre. The flowers arrived in the post the day after I ordered them so can't blame postal delays :-(”

Helpful Report

Posted 10 years ago

Dear Samantha, we are really sorry to hear this has happened. We have such a high standard of quality and try to make every order perfect, I believe a member of our customer service team has been in touch and we have managed to arrange for a fresh bouquet to be sent.

Posted 10 years ago

“Don't usually have a problem with Bunches but this time the flowers arrived late, and because the person was not in, the flowers were then sent to the Post Office depot where the receiver had to go and pisk them up herself! 1) they could have knocked at a neighbours and put a card through her door to advise her. 2) what was the piont if asking me for her contact number? She never received a call to say they were trying to deliver!”

Helpful Report

Posted 10 years ago

Thank you Brigitte for your review. Regarding they delay, we send our flowers by Royal Mail 1st Class, they do normally deliver the next day, on rare occasion it may take them two days to deliver (this could be down to anything such as the weather for example). It seems that happened in this case. Unfortunately as no instruction was left on the delivery notes, they will not deliver to a neighbour as some people may not prefer this. There is an option upon checkout to do this. We are sorry for the disappointment this matter has caused and if you would like to contact us regarding this we will be more than happy to help.

Posted 10 years ago

“The flowers was quite expensive for what I ended up receiving. The pictures I feel is very misleading and what you get is nothing like the pictures. I feel that this is very much a misrepresentation. It was very disappointing as I paid in the excess of £30. I would have gotten much more for my money if I went to my local forest (which I will be doing next time). Since the order I have heard some of my friends saying the same thing. I will not be recommending this service to anyone I know. Ash Botes”

Helpful Report

Posted 10 years ago

Thank you Ash for your honest review. We are sincerely sorry to hear you were unhappy with the flowers that you had chosen as we have such a high standard, if you could kindly send us an email to flowers@bunches.co.uk and we will be more than happy to look into this for you.

Posted 10 years ago

“very disappointed they box was crushed in places 3 of the heads off there stem s”

Helpful Report

Posted 10 years ago

Thank you Mrs Banbury for letting us know this has happened and we are sincerely sorry. It is disappointing to hear the flowers were damaged during transit, and we will of course be investigating this with the Royal Mail. I believe a member of our customer service team is currently in contact with you regarding this.

Posted 10 years ago

“Hi The flowers sent could have been bought in a supermarket for£5 and considering we paid £20 and they were for a funeral. They were so squashed and we're all carnations.”

Helpful Report

Posted 10 years ago

I am sincerely sorry to hear you were disappointed with the flowers that were sent, this is not the high standard we strive for. I believe a member of our customer service team has been in touch and we look forward to hearing from you soon.

Posted 10 years ago

“I have used Bunches before and received good feedback from people receiving them. However this time the recipient sent me a photo of the bunch and it certainly looks nothing like the picture on the website so I was very disappointed this time. It was the Butterfly Bliss Bouquet standard - yellow freesias - yes - carnations - pink - yes - orange - no - yellow - no and certainly no purple. So hence the 'poor' rating this time. No problems with website or delivery.”

Helpful Report

Posted 10 years ago

Thank you Julie for your honest feedback. We are sincerely sorry to hear some of the stems were missing in the bouquet as this is not to our usual high standard. If you could kindly contact our customer service team on 0800 626 249 or flowers@bunches.co.uk and we will be more than help to look into this further for you.

Posted 10 years ago

“Must admit I was somewhat dissapoined with my flower order. The bouquet seemed less impressive than the photo (indeed I saw a very simiar bunch in Tescos for less than half the price I paid) and some of the flowers were starting to turn. The message card looked horribly cheap and sligtly naff (so much so that I didnt use it). I shouldn't really complain about the free chocolates - but couldn't help but think that the packaging looked like a tampon box! I was also dissapointed with the chocolates I paid for - at £4.50 I would have expected much more - my fault though I should have noticed the weight given. On the plus side when I phoned about my order your operatives were very friendly and helpful - but sorry, I won't be using you again :(”

Helpful Report

Posted 10 years ago

Thank you Sara for your honest review. We are sincerely sorry to hear of your disappointment regarding your latest flower order. They sound as though they were not to our usual excellent high standard. With regards to the free chocolates we send out, we are currently in the process of redesigning the box so this will be different if you wish to order with us again. If you would like to contact us please send us and email to flowers@bunches.co.uk and we will be more than happy to speak with you.

Posted 10 years ago

“Although the website was easy to use and the prices were ok, it caused me great embarrassment that one of the names as to who the flowers were from was actually left off of the message. It's very upsetting that with such a sensitive message as mine was, the person writing it out could not be bothered to write it out correctly. Please feel free to get back in touch with me regarding this issue should you really care. Mr Paul Smith, tel 07722795583 or email prs1312@yahoo.co.uk”

Helpful Report

Posted 10 years ago

“The bunche of the flowers was half size than on the picture on-line. Good fast delivery by special delivey service.”

Helpful Report

Posted 10 years ago

Thank you for taking the time to share your feedback with us. Whilst we are delighted you were pleased with our delivery service, we are sorry to here you were disappointed with the size of your order as this is not the service we wish to offer. So we can look into this further for you if you could kindly send us an email to flowers@bunches.co.uk a member of our customer service team will be happy to help.

Posted 10 years ago

“Very disappointed since the flowers ordered were the same as featured on an online advertisement but did NOT in any way 'match'. Fewer blooms than were on the photograph, less distinctive colours, etc. Surely some effort should be made to ensure that customers receive the quality of flowers that are shown in advertising material?”

Helpful Report

Posted 10 years ago

Thank you Martyn for providing your feedback, I am sincerely sorry to hear you were unhappy with the bouquet that was delivered. It is extremely disappointing as we have such a high standard, I believe a member of our customer service team has contacted you regarding this matter and we are currently looking into this further.

Posted 10 years ago

“despite ordering flowers in the morning before the 11,00 cut off, they did not arrive the next day, which was useless to me as the recipients have no way of receiving them except at the weekend. I felt very let down and will not use this service again.”

Helpful Report

Posted 10 years ago

Thank you for your feedback Jenny. We are sorry for the confusion caused by the delivery, as we are flowers by post we send via Royal Mail 1st Class. This is a 1-2 day service. Unfortunately we do not deliver on Sunday so orders placed on Friday would display our next available dates as Saturday or Monday with the delivery option you had chosen. I do hope this has helped and apologise for any upset this matter has caused.

Posted 10 years ago

“I paid for my order to be delivered by courier on the 22nd with instructions to leave it if no one was home. The order arrived my mail and was not left when no one was home. The customer picked up the order at the post office the following day. The "bouquet" consisted of a bunch of buds that took a few days to blossom. I ordered a full bouquet, not a bunch of buds. I've not been happy with experience.”

Helpful Report

Posted 10 years ago

“The helium balloon I ordered as a gift was on the floor within 5 minutes of opening.”

Helpful Report

Posted 10 years ago

Thank you Louise for taking the time to leave your feedback, this is extremely disappointing to hear as this is not up to our usual high standard. If you could kindly send us an email to flowers@bunches.co.uk and we will gladly look into this further for you.

Posted 10 years ago

“Was recommended to yourselves through a friend. Unfortunately was disappointed to the point of embarrassment when they arrived, 8 flowers for £18.00, would be better to buy from Tesco and ask a friend to deliver where you are guaranteed value for money and a massive bunch of flowers. Will never use again or recommend.”

Helpful Report

Posted 10 years ago

“The flowers I ordered arrived on time but many had died by the next day, and now 3 days later have had to be thrown away. Customer services have been great though and agreed to send out a fresh bouquet.”

Helpful Report

Posted 10 years ago

Bunches.co.uk is rated 4.7 based on 202,347 reviews